AOA-34 Annual Educational Conference

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Sessions (94)

Boot Camp: Building an OIG Compliance Plan (Room Crystal)

06 Sep 16
12:30 PM - 5:00 PM

Tracks: Operations

Speaker(s): Sean Weiss
Back by popular demand! You can run but you can’t hide from the governmental auditors. You can minimize your risk of criminal and/or CMPs, bu... More...

Academic Tour: University of Chicago Department of Otolaryngology (Room Monroe Street Entrance)

06 Sep 16
3:15 PM - 7:00 PM

Tracks: Academic

The Academic Practice Forum (APF) of the AOA is proud to host a tour of the University of Chicago Department of Otolaryngology on Tuesday, Sept. 6 ... More...

COPM/COPM-C Study Group (Room Ashland)

06 Sep 16
6:00 PM - 8:00 PM

Tracks: COPM

Looking to take the next step in your career to become a COPM or COPM-C? Attend our FREE study group to prepare yourself to take the exam. More...

Fun Run/Walk (Room Monroe Street Entrance)

07 Sep 16
7:00 AM - 8:00 AM
Join us for a leisurely 5K run or 1-mile fun walk around downtown Chicago! Kick off the conference with some exercise while chatting with fellow at... More...

AOA-34 Key Ideas to Bring Back to My Practice

07 Sep 16
8:00 AM - 6:00 PM

Tracks: Operations

Use this session to take notes for the day of key items you want to take back to your practice. Simply click the "Notes" button at the to... More...

Are Your Managers on Track to Deliver? Diagnosing Critical Management Derailers within Your Organization (Room Wabash)

07 Sep 16
9:00 AM - 10:00 AM

Tracks: Leadership/Professional Development

Speaker(s): Jamie Verkamp
Changes – like the ones facing today’s healthcare industry – present many challenges for organizations, particularly for front-li... More...

Building Staff-to-Staff Relationships with Primary Care Practices and Adding New Patients to Your Practice (Room Crystal)

07 Sep 16
9:00 AM - 10:00 AM

Tracks: Marketing

Speaker(s): Robert Tysoe
Learn how to add new patients to your practice by developing patient care partnerships with both primary care and physician specialists. Attendees ... More...

Effective Contract Negotiation (Room Red Lacquer)

07 Sep 16
9:00 AM - 10:00 AM

Tracks: Finance

Speaker(s): Adele Allison
Negotiation: Many believe it to be an art that is natural for some but learned by most; yet negotiation permeates every aspect of a business relati... More...

Fraud, Waste and Abuse (Room Chicago)

07 Sep 16
9:00 AM - 10:00 AM

Tracks: Operations

Speaker(s): Sean Weiss
The government continues its rampage throughout healthcare providers, looking for those outliers or aberrant coding patterns to target and intimida... More...

HIPAA: What's Changed Since 2011? (Room Honore)

07 Sep 16
9:00 AM - 10:00 AM

Tracks: Operations

Speaker(s): Marcia Brauchler
HIPAA regulations represent one of the most serious and costly federal regulation violations for medical practices. Recent HIPAA enforcement action... More...

Academic Practice Forum Open Session (Room Logan)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Academic

Speaker(s): David Troland ; Greg Askin MHA ; Jacob Langley MS-HSM
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Can You Afford to Provide Hearing Aids in Your Practice? Understanding the Financial Components of a Successful Hearing Aid Ancillary (Room Chicago)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Finance

Speaker(s): Jen Amdahl
Is your audiology ancillary providing increased benefit for your patients and your business? Is the great financial performance of the rest of your... More...

GEM Growth Experience Model: CT Sinus Center Case Study (Room Honore)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Marketing

Speaker(s): Chris Bartlett ; Peter Kozodoy
The Growth Experience Model is a proven model for growing client brands. It is based on the insight that – in today’s transparent econo... More...

Leveraging Benchmarks & KPIs to Improve Audiology & Hearing Aid Business Performance (Room Wabash)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Finance

Speaker(s): Valerie Karpeck
CCMC and Phonak conducted the eighth annual study of hearing professional practices to establish industry metrics, key performance indicators and i... More...

Marketing 101 (Room Crystal)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Operations

Speaker(s): Dana Rohulich ; Jay Bates
Recruiting new patients, building referral networks and retaining existing patients is a common theme for any medical practice. Have you ever tried... More...

The Patient Experience (Room Red Lacquer)

07 Sep 16
10:30 AM - 12:00 PM

Tracks: Operations

Speaker(s): Chris Smith ; Erin Holderman
Patient Experience has moved beyond a buzzword and become a focus of every aspect of healthcare. Is your practice where they want to be in this are... More...

Four New Things to Implement in the Next 30 Days to Grow Your Practice (Room Chicago)

07 Sep 16
1:00 PM - 2:30 PM

Tracks: Operations

Speaker(s): Brendan Ford ; Shawn Parker
Join Fuel Medical for the next session in our “Implementable Solutions Series.” During this class, we will review strategies to attract... More...

Maintaining Independence in the Age of Growing Compliance (Room Red Lacquer)

07 Sep 16
1:00 PM - 2:30 PM

Tracks: Operations

Speaker(s): Bob Blakely ; Sherry T. Hunt ; William T. Rust
Today’s practice environment is changing rapidly, especially in the wake of recent updates to MACRA, MIPS and HIPAA. For some, the new climat... More...

Panel: How to Win: Successfully Transitioning Procedures for the OR to the Office (Room Wabash)

07 Sep 16
1:00 PM - 2:30 PM

Tracks: Operations

Speaker(s): Kevin Watson ; Rachel Gajda ; Tricia Long, COPM
The movement of sinus procedures out of the OR and into the office has rapidly expanded across the last three years, enabled by the introduction of... More...

Prioritizing Focus for Increased Effectiveness of Your Audiology Department (Room Honore)

07 Sep 16
1:00 PM - 2:30 PM

Tracks: Operations

Speaker(s): J. Connon Samuel
Creating a top-performing audiology department requires three components: 1. Understanding how you compare to the top 20% of peer practices and pro... More...

Strategy for Managers (Room Crystal)

07 Sep 16
1:00 PM - 2:30 PM

Tracks: Operations

Speaker(s): Susan Good
Constantly trying to do more, better - with less? That’s just trying to improve on best practices. That's not a strategy. Save yourself f... More...

New Payment Innovation Designs (Room Crystal)

07 Sep 16
3:00 PM - 4:00 PM

Tracks: Healthcare Today

Speaker(s): Adele Allison
Five years post-Affordable Care Act (ACA), we have many pilot programs from accountable care organizations to health homes to bundled payments. To ... More...

Panel: What Would You Do? (Room Wabash)

07 Sep 16
3:00 PM - 4:00 PM

Tracks: Operations

Speaker(s): Abby Covington ; Pat Brown-Oliver, COPM ; Paul Trevino ; Tony Etzel
Every practice has problems. Join us for an interactive session where we ask the panel, “What would you do?” Ask our panel questions an... More...

Six Crucial Behaviors for Patient-Facing Employees (Room Red Lacquer)

07 Sep 16
3:00 PM - 4:00 PM

Tracks: Human Resources

Speaker(s): Jamie Verkamp
Employee engagement is increasingly recognized as one of the key drivers of improvements to patient satisfaction; if we do not have the right peopl... More...

Speed Dating the Revenue Cycle (Room Honore)

07 Sep 16
3:00 PM - 4:00 PM

Tracks: Finance

Speaker(s): Susan Childs
Picture speed dating for accounts receivables policies! This is an extremely fun and dynamic interactive session where attendees visit stations inc... More...

Spotlight on Service: How to Succeed Under the Next Phase of the ACA (Room Chicago)

07 Sep 16
3:00 PM - 4:00 PM

Tracks: Healthcare Today

Speaker(s): Thomas Jeffrey
Payers now incorporate patient satisfaction data into their reimbursement model. No longer is clinical quality sufficient to be successful in today... More...

Break (Room Red Lacquer)

07 Sep 16
4:00 PM - 4:15 PM
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Opening Ceremonies and Patrick Connolly Founding Father Lecture Keynote Address: Unleash Your Inner Tyrant! (Room Empire)

07 Sep 16
4:15 PM - 6:00 PM

Tracks: Leadership/Professional Development

Speaker(s): Jeff Havens
“Unleash Your Inner Tyrant!” helps managers and executives become better leaders by showing them everything they should avoid – i... More...

President's and Partners Opening Reception (Room Empire)

07 Sep 16
6:00 PM - 7:30 PM

Tracks: Leadership/Professional Development

Sponsored by AllMeds, Audigy Medical, Audiology Management Group, Entellus Medical, Fuel Medical, KARL STORZ Endoscopy, Xoran and ALK. More...

Registration Open

08 Sep 16
7:00 AM - 5:00 PM
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Accountability in Audiology - Is It Possible? (Room Wilson)

08 Sep 16
7:30 AM - 8:30 AM

Tracks: Operations

Speaker(s): Susan Good
Do you still find your audiology department difficult to direct and manage? Frustrated with the ancillary’s performance? Teamwork at an all-t... More...

Panel: Top ENT Business Strategies for 2017 (Room Red Lacquer)

08 Sep 16
7:30 AM - 8:30 AM

Tracks: Healthcare Today

Speaker(s): Camille White, COPM ; Craig Kilgore ; Kevin Watson ; Kris McGriff, COPM ; Tricia Long, COPM
This panel will focus on strategic initiatives that groups should consider. These include: practice growth; professional recruitment and succession... More...

AOA-34 Key Ideas to Bring Back to My Practice

08 Sep 16
8:00 AM - 5:00 PM

Tracks: Operations

Use this session to take notes for the day of key items you want to take back to your practice. Simply click the "Notes" button at the to... More...

Adding Allergy as an Ancillary Service (Room Chicago)

08 Sep 16
9:00 AM - 10:00 AM

Tracks: Operations

Speaker(s): Jay Bates
This session will explore various ways to offer allergy services in your otolaryngology practice. Many of your patients could be experiencing compl... More...

Dealing with Difficult Employees: Addressing Dress Code Violations to Off Duty Conduct (Room Crystal)

08 Sep 16
9:00 AM - 10:00 AM

Tracks: Human Resources

Speaker(s): Cherie Silberman
Do you have an employee who just ranted about you on Facebook? What about your receptionist who suddenly shows up with multiple facial piercings? T... More...

Leadership to Achieve Transformational Growth (Room Red Lacquer)

08 Sep 16
9:00 AM - 10:00 AM

Tracks: Leadership/Professional Development

Speaker(s): J. Connon Samuel
Experiencing transformational growth for a business leader requires unique focus and specific intention. This session explains how this process is ... More...

The Five Stages of Grief: Lessons Learned During Meaningful Use Audits (Room Wilson)

08 Sep 16
9:00 AM - 10:00 AM

Tracks: Healthcare Today

Speaker(s): Eric Christensen
This session will demonstrate how the audit process works, including real-world examples of successful responses and appeals. Attendees will develo... More...

Value Based Concepts and Income Distribution Models (Room Wabash)

08 Sep 16
9:00 AM - 10:00 AM

Tracks: Finance

Speaker(s): Mike McCaslin
This session will take participants from A to Z of the income distribution formula redesign and trends in the changes as influenced by a younger ge... More...

C, G, H - CAHPS Alphabet Soup (Room Logan)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Operations

Speaker(s): Leslie Jebson
This timely and interactive session will provide an overview of our industry's acronym rich adoption of patient-driven measurement tools. These... More...

Data Breaches, Ransomware - Oh My! How to Be Prepared to React and Defend (Room Chicago)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Technology

Speaker(s): Ernest Hayden
Cybercrime continues to expand with new “products and services,” such as spear phishing, ransomware, denial of service and outright the... More...

Improving the Patient Service Experience in Preparing for MIPS (Room Red Lacquer)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Healthcare Today

Speaker(s): Carlos Egea
Where quality and value for patients will directly impact how providers are reimbursed and penalized, it is critical for all practices to objective... More...

Reading the Tea Leaves: What Are Top 10 Regulatory Risks Your Practice Will Face in the Next Year (Room Crystal)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Operations

Speaker(s): Robert Liles
During this session, Mr. Liles will review recent administrative, civil and criminal enforcement regulatory actions against physician practices aro... More...

Strategic Planning Including Keys to a Successful Private Practice Model (Room Wabash)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Operations

Speaker(s): Mike McCaslin
Strategic planning is critical in today's practice environment, and the process to approaching it is very important in order to have a successf... More...

Total Rewards Management (Room Wilson)

08 Sep 16
10:45 AM - 11:45 AM

Tracks: Human Resources

Speaker(s): Sarah Laughling
We now have five distinct generations working together to serve our patients. While there are similarities in desires to work in a positive environ... More...

Lunch by State (Room Empire)

08 Sep 16
11:45 AM - 1:15 PM
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Are You Ready for Patient Pricing Transparency? (Room Crystal)

08 Sep 16
2:00 PM - 3:00 PM

Tracks: Operations

Speaker(s): Cheryl Kane
Employers and patients are pressuring providers to provide price transparency. Do you know what pricing transparency means and how will it affect y... More...

Mergers: Strategy, Models and Economics (Room Chicago)

08 Sep 16
2:00 PM - 3:00 PM

Tracks: Finance

Speaker(s): Mike McCaslin
Healthcare is in a mode of consolidation at both the payer level, hospital level and physician group practice level. It is important for groups to ... More...

Professional Courtesy, Discounts and Waivers: When Are They Permissible? When Are They Likely Illegal? (Room Red Lacquer)

08 Sep 16
2:00 PM - 3:00 PM

Tracks: Coding

Speaker(s): Robert Liles
ENT practices around the country often have a difficult time trying to determine whether their waiver and collection practices fully comply with th... More...

Relax: How to Control Stress (Room Wabash)

08 Sep 16
2:00 PM - 3:00 PM

Tracks: Leadership/Professional Development

Speaker(s): Rhett Laubach
Stress management is essential to maximizing personal productivity, ensuring healthy relationships and creating a high quality of life at work and ... More...

The Rise of Consumerism in an Era of Affordable Care (Room Wilson)

08 Sep 16
2:00 PM - 3:00 PM

Tracks: Operations

Speaker(s): Dave Fabry
Beginning with high-deductible health plans and cost sharing models – which started about a decade ago – and continuing to the creation... More...

Benchmarking: How to Use the 2016 Benchmarking Survey in Your Practice (Room Chicago)

08 Sep 16
3:30 PM - 4:30 PM

Tracks: Finance

Speaker(s): Jeff Boomershine ; Todd Blum
This session will allow attendees to understand benchmarking and how to use benchmarks to improve their practices. At the conclusion of the session... More...

Essentials of Coding for the Non-Coding Manager (Room Red Lacquer)

08 Sep 16
3:30 PM - 4:30 PM

Tracks: Operations

Speaker(s): Kim Pollock
This crash course for non-coding office managers – and even beginner coders – will begin with an overview of the ENT anatomy. The diffe... More...

Financial Reporting for the New ENT Manager (Room Wabash)

08 Sep 16
3:30 PM - 4:30 PM

Tracks: Finance

Speaker(s): Barry Hubert, COPM
This session is designed for the ENT manager who is new to management and would like a better understanding of financial reports and what they mean... More...

Ransomware: The Future of Cyberterrorism (Room Wilson)

08 Sep 16
3:30 PM - 4:30 PM

Tracks: Technology

Speaker(s): Eric Wischmann
We all know what the experts say about the future of cyberterrorism. The recent headlines provide a sobering reminder that in fact we are all vulne... More...

The Ant Colony Communication Strategy (Room Crystal)

08 Sep 16
3:30 PM - 4:30 PM

Tracks: Leadership/Professional Development

Speaker(s): Rhett Laubach
Organizations are complex structures. The most efficient organizations survive and thrive using simple strategies. This program by 20-year veteran ... More...

Thursday Evening Out at 10pin Bowling Lounge (Room 10pin Bowling Lounge)

08 Sep 16
6:00 PM - 9:00 PM
Mix and mingle during some friendly competition at the AOA-34 Evening Out Event at 10pin Bowling Lounge! 10pin redefines the bowling experience by ... More...

Registration Open

09 Sep 16
7:30 AM - 5:00 PM
More...

AOA-34 Key Ideas to Bring Back to My Practice

09 Sep 16
8:00 AM - 5:00 PM

Tracks: Operations

Use this session to take notes for the day of key items you want to take back to your practice. Simply click the "Notes" button at the to... More...

Advanced ENT Specialty Coding (Room Crystal)

09 Sep 16
9:00 AM - 10:00 AM

Tracks: Coding

Speaker(s): Kim Pollock
This session will cover a multitude of advanced cases and coding conundrums seen in Ms. Pollock’s extensive ENT coding career, including otol... More...

Growing Pains: Satellite and Expansion and Designing the Efficient, Productive ENT Space (Room Wabash)

09 Sep 16
9:00 AM - 10:00 AM

Tracks: Healthcare Today

Speaker(s): Tim Griffin
All too often, practices outgrow their current facility too soon, or after in it they realize where they should have done things differently. This ... More...

Healthcare Evolution or Revolution? Exploring the Shift from Fee-for-Service to Value-Based Approaches (Room Chicago)

09 Sep 16
9:00 AM - 10:00 AM

Tracks: Healthcare Today

Speaker(s): Ron Howrigon
The healthcare industry is going through a perfect storm: Payer consolidation, the Affordable Care Act and unsustainable inflation – combined... More...

Introduction to Telemedicine: What's Happening in the Space and What Regulatory Issues Continue to Impact the Space? (Room Wilson)

09 Sep 16
9:00 AM - 10:00 AM

Tracks: Technology

Speaker(s): Alexis Slagle Gilroy
This session will outline the essential elements of the legal issues and solutions which should be considered by providers who are in their first s... More...

Leading the Three Experiences: The Patient, The Provider, The Staff (Room Red Lacquer)

09 Sep 16
9:00 AM - 10:00 AM

Tracks: Human Resources

Speaker(s): Kirk Hughs
Patients have a choice where to receive their healthcare. To keep a practice healthy and growing, you need to create loyalty with your patients. Cr... More...

"Incident To" vs. Shared/Split Visits (Room Red Lacquer)

09 Sep 16
11:00 AM - 12:00 PM

Tracks: Coding

Speaker(s): Paul Kim
The Medicare “incident-to” and shared/split visit rules permit billing under the physician’s name and NPI number when a non-physi... More...

How to Get All Aspects of Flow in Sync (Room Wabash)

09 Sep 16
11:00 AM - 12:00 PM

Tracks: Operations

Speaker(s): Tim Griffin
As the otolaryngology administrator knows, the flow of your practice is very complex. The more complex the flow, the harder it is to keep logjams a... More...

Payer Negotiation for Value-Based Payment - Strategies to Maximize Success (Room Crystal)

09 Sep 16
11:00 AM - 12:00 PM

Tracks: Coding

Speaker(s): Ron Howrigon
Payers are rapidly pushing away from fee-for-service reimbursement towards various types of value-based or risk-based payment models. These payers ... More...

Tune Up the Front Desk for Improved Collections (Room Chicago)

09 Sep 16
11:00 AM - 12:00 PM

Tracks: Operations

Speaker(s): Cheyenne Brinson
In the era of high deductibles and increased patient financial responsibility, collecting at the time of service is a necessity for savvy otolaryng... More...

Website 2016: What's In, What's Not (Room Wilson)

09 Sep 16
11:00 AM - 12:00 PM

Tracks: Marketing

Speaker(s): Shena Matsos
Web design is a quickly moving and shifting industry where trends come and go rapidly. We will explore what’s in and what’s not for 201... More...

Common Coding Errors that Can Lead to Audits and Impact Cash Flow (Room Wilson)

09 Sep 16
1:45 PM - 2:45 PM

Tracks: Coding

Speaker(s): Jacqueline Thelian
Attendees will learn to separate fact from fiction as we dispel many of the common myths surrounding coding and billing rules and regulations. Atte... More...

Get It Right: Balancing Profits and Proper Staffing Levels (Room Chicago)

09 Sep 16
1:45 PM - 2:45 PM

Tracks: Human Resources

Speaker(s): Cheyenne Brinson
In today’s world of declining reimbursement, otolaryngology practices must be lean and efficient to leverage the largest overhead expense: st... More...

Panel: Provider Optimization: The Use of CMAs, LPNs and Scribes - What Is Best for Your Practice? (Room Wabash)

09 Sep 16
1:45 PM - 2:45 PM

Tracks: Operations

Speaker(s): Brian Woodhead ; Danielle DeMaio-DeAngelis, COPM ; Jeff Dudley ; Joanne Gauthier, COPM ; Tricia Long, COPM
Electronic health records (EHRs) and the need for more detailed documentation have resulted in increased time to capture information – electr... More...

Reputation Management (Room Crystal)

09 Sep 16
1:45 PM - 2:45 PM

Tracks: Marketing

Speaker(s): Kevin St. Clergy
Your online reputation can define your future as well as the future of your business. Not paying attention means missing out on great opportunities... More...

Understanding Cost and Value in Today's and Tomorrow's ENT Practice (Room Red Lacquer)

09 Sep 16
1:45 PM - 2:45 PM
Speaker(s): Owen Dahl
This session will discuss concepts of cost from a traditional, activity and quality perspective. We then will apply these concepts to the world of ... More...

Closing Celebration: Goodbye, Chicago and Hello, Las Vegas! And Closing Keynote - Us vs. Them (Room Red Lacquer)

09 Sep 16
3:15 PM - 5:30 PM

Tracks: Leadership/Professional Development

Speaker(s): Matt Havens
If you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you... More...

Pop-Up Party (Room Mezzanine)

09 Sep 16
9:30 PM - 11:00 PM
Join attendees for one last casual reception before departing Chicago! After the Closing Celebration, go out with AOA friends for a meal before mee... More...

Saturday Boot Camp: Six Sigma Yellow Belt Training

10 Sep 16
8:00 AM - 4:30 PM

Tracks: Operations

Speaker(s): Owen Dahl
Back again, Owen brings his practice management knowledge and Six Sigma expertise. This interactive seminar will build with Lean Six Sigma Manageme... More...