Employee engagement is increasingly recognized as one of the key drivers of improvements to patient satisfaction; if we do not have the right people in the right roles and staff are not satisfied, they cannot be expected to adhere to even the best customer service training programs and sustained improvement plans. During this interactive session, Ms. Verkamp will discuss what core behaviors and tendencies are essential for your key patient-facing employees plus hiring strategies for identifying these natural tendencies in applicants and which training method will best help you to leverage your employees’ skills to create outstanding patient experiences.
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