Improving the Patient Service Experience in Preparing for MIPS
(Room Red Lacquer)
08 Sep 16
10:45 AM
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11:45 AM
Where quality and value for patients will directly impact how providers are reimbursed and penalized, it is critical for all practices to objectively analyze how patients truly perceive their experience with both the provider and the practice as a whole. Mr. Egea will discuss the elements required to survey patients to determine the current "customer service" experience in every point of contact. Learn how to develop policies and protocols to improve staff and provider interaction with each patient and effectively change the culture of the organization to one focused on improving the patient experience.