IAAPA Attractions Expo 2018

Search

Sessions (158)

IAAPA Rookies and Newcomers: FEC 101 (Day 1 of 3) (Room Main Event, International Drive)

10 Nov 18
4:00 PM - 7:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing

Speaker(s): Christine Buhr, ICAE ; Nicholas DiMatteo, ICAE ; Dutch Magrath ; Jerry Merola ; Terry Riddle, ICAE ; Rosie Salas ; Richard Sanfilippo, ICAE ; Drew Tewksbury ; Doug Wilkerson ; Brandon Willey
THIS EVENT IS SOLD OUT! Join more than a dozen experts in family entertainment center (FEC) management as they share insights and experi... More...

16th Annual IAAPA International Charity Golf Tournament

11 Nov 18
7:00 AM - 2:00 PM
Join Industry colleagues for the 16th Annual IAAPA International Charity Golf Tournament supporting Give Kids The World Village. Give Kids The Worl... More...

9th Annual IAAPA Motorcycle Ride

11 Nov 18
8:00 AM - 2:00 PM
Take a motorcycle ride with industry colleagues during this exciting event which supports Give Kids The World Village, a nonprofit resort in Kissim... More...

IAAPA Institute for Attractions Managers (Day 1 of 3) (Room N310ABC)

11 Nov 18
8:30 AM - 5:30 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Brandon Willey
The IAAPA Institute for Attractions Managers is the attractions industry’s premier professional development program for leaders with five or ... More...

IAAPA Rookies and Newcomers: FEC 101 (Day 2 of 3) (Room Andretti Indoor Karting & Games)

11 Nov 18
8:30 AM - 5:30 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing

Speaker(s): Christine Buhr, ICAE ; Nicholas DiMatteo, ICAE ; Dutch Magrath ; Jerry Merola ; Terry Riddle, ICAE ; Rosie Salas ; Richard Sanfilippo, ICAE ; Drew Tewksbury ; Doug Wilkerson ; Brandon Willey
THIS EVENT IS SOLD OUT! Join more than a dozen experts in family entertainment center (FEC) management as they share insights and experiences on... More...

IAAPA Safety Institute (Room S230CDE)

11 Nov 18
10:00 AM - 4:00 PM

Tracks: Facility Operations, Safety and Security

Speaker(s): Mike Denninger ; Carolyn McLean ; Michael Mehlhorn ; Robert Minnick ; Drew Tewksbury ; Andres Vanegas Ruiz, ICAE
Safety is the attraction industry’s first priority: safety for guests, safety for employees, and the safe operation and maintenance of plant ... More...

EDUTour: Fun Spot America

11 Nov 18
5:30 PM - 10:00 PM

Tracks: Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Translated Events

Experience an exclusive tour of Fun Spot America in Orlando, Central Florida’s only family owned park. Meet the owners and learn first-hand h... More...

IAAPA Institute for Attractions Managers (Day 2 of 3) (Room N310ABC)

12 Nov 18
8:00 AM - 5:30 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Brandon Willey
The IAAPA Institute for Attractions Managers is the attractions industry’s premier professional development program for leaders with five or ... More...

Consumers Today- Trends in Millennial & Gen Z Media Use (Room S320EF)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Marketing

Speaker(s): Tiffany Bailey ; Neal Hubert ; Audrey Padgett
Learn how the smartphone generation is consuming media, what they want from brands, and the priorities shaping their decision-making. More...

Creative Collaborations: Academic-Industry Partnerships in Themed Entertainment (Room S330AB)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Human Resources, Marketing

Speaker(s): Carissa Baker ; Frank Hamedl, ICAP ; Stan Morrell ; Darryl Pickett
Academic-industry partnerships in themed entertainment are beneficial for industry organizations, professionals, universities, professors and stude... More...

Food and Beverage: What’s New — Food Trends (Room S320GH)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Food and Beverage

Speaker(s): Albert Cabuco, ICAE ; Shannon Seip ; Siobhan Wright
This session will reveal the latest trends in the food and beverage industry from theme parks, water parks, museums, science centers and family ent... More...

HR FORWARD: Why Women Should Excel as Leaders & How They Can (Room S320ABCD)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Governmental Relations, Human Resources, Marketing

Speaker(s): Samantha Annis, ICAE ; Neva Heaston ; Margreet Papamichael ; David Walsh ; Peta Wittig
Women are rising to positions of prominence and leadership throughout the attractions industry. We continue to see significant growth of women in e... More...

IAAPA Rookies and Newcomers: FEC 101 (Day 3 of 3) (Room S230CDE)

12 Nov 18
8:30 AM - 12:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Marketing

Speaker(s): Christine Buhr, ICAE ; Nicholas DiMatteo, ICAE ; Dutch Magrath ; Jerry Merola ; Terry Riddle, ICAE ; Rosie Salas ; Richard Sanfilippo, ICAE ; Drew Tewksbury ; Doug Wilkerson ; Brandon Willey
THIS EVENT IS SOLD OUT! Join more than a dozen experts in family entertainment center (FEC) management as they share insights and experiences on... More...

Redemption Rally (Room S230FGH)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Finance and Technology, Games and Merchandise

Speaker(s): Mike Abecassis ; Joseph Camarota III ; Nicholas DiMatteo, ICAE ; Michael Nowak ; Tony Tallarico
Learn global market trends from Dubai to Denver and how to price your counter. If you can’t afford to do redemption, the team of industry pro... More...

Spectacle and Shared Experiences (Room S330CD)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Marketing

Speaker(s): Kate Bickert ; Robert Cassetti ; Matt Dawson ; Bob Montgomery ; Stephane Raymond
What do we mean by spectacle? Big, bold, shared, social experiences that visitors don’t readily forget. Explore real examples of how larg... More...

Tales From the Field: How Zoos and Aquariums Can Bolster Public Opinion (Room S330EF)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Governmental Relations, Marketing

Speaker(s): Mike Chamberlain ; Nadine Lamberski, DVM, Dipl ACZM, Dipl ECZM (ZHM) Dr ; Thane Maynard ; Ted Molter, ICAE
In 2017 IAAPA commissioned a report to help members with animals under professional care address a fundamental issue for zoos and aquariums: declin... More...

Technology for Increasing Guest Spending at Water Park: Part 1 (Room S310EFG)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Translated Events

Speaker(s): Mark Bingeman ; Jamie Elswick ; Alon Shatil
You don’t have to spend huge capital dollars to add new and increased revenue streams. Explore proven initiatives from both small and large p... More...

Building World-Class F&B Employees Through World-Class Training (Room S320ABCD)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Food and Beverage

Speaker(s): Albert Cabuco, ICAE ; Vern Gassen ; R. Lee Pitts
Come prepared to discuss all facets of food and beverage operations. The heart and soul of any food and beverage establishment is its people, many ... More...

Crisis Management for Institutions With Animals in Human Care (Room S330EF)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Human Resources, Marketing, Safety and Security

Speaker(s): Travis Burke ; Justin Sefcik ; Diana Vega ; David Velazquez
In 2017 extreme weather — including Hurricane Harvey, Hurricane Irma and one of the most significant wildfires in California history — ... More...

FEC Arcades: Fast Forward to Fun (Room S230FGH)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Finance and Technology, Games and Merchandise

Speaker(s): Jim Bennington ; Kyle Berger ; Nicholas DiMatteo, ICAE ; Patrick Michael ; Steven Paris
Join veterans from the FEC games world and learn how to select the best games for your facility. Our panel of experts will share criteria you shoul... More...

Games and Retail Innovations, Creations and Trends — 2018 (Room S320GH)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Entertainment, Games and Merchandise

Speaker(s): Brad Loxley, ICAE
Join this fast-paced, action-packed session showcasing some of the industry’s most innovative, creative and successful games and retail opera... More...

HR FORWARD: Developing Service Excellence for Your Attraction (Room S330GH)

12 Nov 18
10:15 AM - 12:15 PM

Tracks: Facility Operations, Human Resources

Speaker(s): Janice Jokkel ; Shaun McKeogh, ICAE
Delivering service excellence consistently at attractions is not a happy accident. It is the result of hard work and careful plans. Join this inter... More...

Innovations and Engineering for Operational Efficiency (Room S330CD)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Technology

Speaker(s): Franceen Gonzales
Owners and operators both carefully watch their park’s bottom line, determining ways to operate more efficiently to increase profitability. E... More...

Media Today: How to Reach and Engage Your Guests (Room S320EF)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Marketing, Technology

Speaker(s): Kelly Correia ; James Geiser ; Lindsay Weeks
The media landscape is changing constantly, and reaching consumers is getting more complex. Explore ways to navigate the complex landscape of socia... More...

New Kids on the Block: Lessons Learned From “Overnight Success” (Room S330AB)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Frederic Bertley ; Bryan Sieling ; Sharon Stulberg ; Jesper Vilstrup
Building a museum, or any large-scale attraction, from the ground up presents a wide variety of challenges, but some get it right from the start. H... More...

Technology for Increasing Guest Spending at Water Parks: Part 2 (Room S310EFG)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Translated Events

Speaker(s): Frank Conway ; David Derda ; Kim Mika ; Sean Walls
Join a panel of guest experience gurus as they highlight examples of how they have incorporated new and low-cost technologies to elevate the guest ... More...

EDUTour: Zoo and Aquarium Experience 2018 at SeaWorld Orlando

12 Nov 18
11:30 AM - 6:30 PM

Tracks: Facility Operations, Marketing, Safety and Security, Translated Events

THIS EVENT IS SOLD OUT! Explore the SeaWorld Orlando’s transformation over the years and discover their “Park to Planet Initiative.&... More...

Lunch and Learn Featuring Mohamed Al Zaabi, Developer of Yas Island and CEO of Miral (Room S310ABCD, by Saudi Entertainment)

12 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Mohamed Al Zaabi ; Laura Woodburn Krolczyk, ICAE
THIS EVENT IS SOLD OUT! From zero to 25 million visitors a year in only 10 years, Yas Island Abu Dhabi has quickly grown into an international p... More...

A Railroad Runs Through It: The Life and Lessons of Walt Disney (Room S320ABCD)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Michael Campbell
Learn how a love of trains resulted in the modern theme park experience. In this multimedia presentation, understand the impact of railroading on a... More...

Be a Lean, Mean, Money Machine (Room S330AB)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Marketing, Technology

Speaker(s): Holly Michelle Costa ; Aaron Glade ; Brandon Willey
BWADITW! Don’t fall victim to “Because We Always Did It That Way!” Businesses tend to adapt processes to statutory or market-driv... More...

FEC: Groups Grow Your Business Exponentially (Room S230FGH)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Marketing

Speaker(s): Christine Buhr, ICAE ; Janice Jokkel
This interactive session demonstrates why FECs must create an environment that focuses on group sales as a business development strategy. Group sal... More...

Food and Beverage: Best Practices for Payroll Management in the 21st Century (Room S330GH)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Food and Beverage, Human Resources, Technology

Speaker(s): Sheryl Bindelglass ; Matt Heller, ICAE ; Mike Holtzman ; Jonathan Vigue, ICAE
Efficient and successful staff training, retention and scheduling are the cornerstones of payroll management. That sounds simple, but with the risi... More...

Inspiring Women of Disney Parks (Room S230CDE)

12 Nov 18
2:00 PM - 3:15 PM
Speaker(s): Bettina Buckley ; Kathy Mangum ; Debbie Petersen ; Tracey Powell ; Rachel Quinn ; Nancy Seruto ; Melissa Valiquette
Hear from some of the talented women bringing magic to life for guests at Disney Parks around the world.  Leaders from Walt Disney Imagineerin... More...

KPIs, Service Recovery, Business Intelligence, Data Dashboards … You Decide! (Room S310EFG)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Marketing, Technology, Translated Events

Speaker(s): Paul Gibbons ; Steve Mayers ; Ben Story
In a world driven by data, see how data can be collected and used to gain business insight to drive key decision making. A panel of IAAPA industry ... More...

Making Money and Meeting Mission: Leveraging Museum Assets in Today’s Economy (Room S330EF)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations

Speaker(s): Jean Mary Bongiorno ; Melissa Felder ; Jaap Hoogstraten ; Anne Rashford ; Brian Sands
Museums are taking fresh approaches to diversifying their revenue streams, as competition for funding intensifies. Discover your institution’... More...

Normalization of Deviance: Can It Happen to You? (Room S330CD)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Will Barrett Morey, ICAE
Learn how complacency, technology, groupthink and small violations of standard safety practices can result in serious incidents at your facility. A... More...

The Impact of Video Games, Interactivity and Emerging Media on Theme Parks (Room S320EF)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment

Speaker(s): Jeffrey Senita, Ph.D.
Theme parks and video games are beginning to converge with attractions based on video game intellectual property, attractions incorporating game de... More...

Using Guest-Generated Content to Promote Your Facility (Room S320GH)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Marketing

Speaker(s): Jillian Enterline ; Amrita Gurney ; Pete Owens
Understand how you can employ user-generated content as a new communication channel. From in-park messaging to social media feeds, user-generated c... More...

IAAPA Presents: IAAPA Education (Room S310ABCD)

12 Nov 18
3:30 PM - 4:00 PM
Join Michael Shelton, director of program management at IAAPA, for an overview about IAAPA’s educational offerings and programs throughout th... More...

2018 Emerging Trends in Immersive Design — The Year in Review (Room S330CD)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Shawn McCoy ; Cynthia Sharpe
Join us for an inspiring review of the latest trends, projects and stand-out experiences of this past season. In a fast-paced, stuffed-full-of-cool... More...

Developing Experience Creators! (Room S310EFG)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Marketing, Translated Events

Speaker(s): Rodrigo Valverde
Discover how to transform customer service into extraordinary experiences and how to involve a generation of collaborators and visitors through... More...

FEC: Benchmark Study — The Big Reveal (Room S230FGH)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Technology

Speaker(s): Christine Buhr, ICAE ; Melissa Teates, CAE
This networking session brings together owners and senior managers of FECs who participated in IAAPA’s benchmark survey and industry experts ... More...

FEC: Crisis Management in the Social Media Age (Room S320ABCD)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Marketing

Speaker(s): Jeremy Hoyum ; Carolyn McLean
This case study will guide you through social media viral issues that can undermine your company’s standing in your community. Real-world exa... More...

Finance Forward: Analytics for Smarter Decisions (Room S330EF)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Finance and Technology, Technology

Speaker(s): Kerri Bair ; Nik Honeysett ; Vanessa Lewis ; Claudette Vogelsang
Identifying your successes, opportunities and challenges is best managed through a framework of timely, relevant metrics. Learn about industry best... More...

Food and Beverage: Journey to Success: Preparing a Legacy (Room S320EF)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Food and Beverage

Speaker(s): Tim Anderson ; Albert Cabuco, ICAE ; Tina Griffith, ICAE ; Terry Riddle, ICAE
We all like to believe we are irreplaceable, but what really happens at our businesses when we retire? Will we have a legacy, or will it end a... More...

HR FORWARD: Improvising for Fun At Work! (Room S330GH)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Human Resources

Speaker(s): Tori Arden ; Heather Barnes ; David Kinne ; Carla Thacker
Learn how an organization can implement improvisation to personalize guest and employee experiences, enliven group auditions, build strong teams an... More...

Revenue-Generating Ideas for Entertainment Departments (Room S330AB)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Food and Beverage, Games and Merchandise

Speaker(s): Sharon Aguillen ; Scott Swenson
A common misconception in the attractions industry is that entertainment departments spend money, but do not generate revenue. This session address... More...

Superfans: How to Inspire Internal and External Brand Ambassadors and Ignite Word-of-Mouth Marketing (Room S320GH)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Human Resources, Marketing

Speaker(s): Stacy Ososkie ; Sharon Parker, ICAM ; Sondra Woods
With today’s vast content consumption options, word-of-mouth marketing has become crucial to brand success. Get a look at how different parks... More...

The Future of the Water Park Industry (Room S230CDE)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Rob Decker ; Jim Dunn ; Franceen Gonzales ; Neva Heaston ; Brian Sands
Learn the latest trending developments, skill sets of the future, information demands and more from a variety of water park professionals. A talk s... More...

Museums and Science Center Reception (Room S310 Foyer)

12 Nov 18
5:00 PM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! Museum and science center professionals are invited to recap the day's events and connect with peers from museum... More...

Water Park Operators’ Networking Event (Room S330, Outside Foyer)

12 Nov 18
5:00 PM - 6:30 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! End the first day of your IAAPA Attractions Expo experience with a meet-and-greet gathering to exchange ideas on what yo... More...

Zoos & Aquarium Reception (Room SeaWorld: 7007 Sea World Dr, Orlando, FL 32821)

12 Nov 18
5:00 PM - 6:30 PM
THIS EVENT IS SOLD OUT! You’re invited to mingle and network with Zoo and Aquarium Day attendees and peers from zoos and aquariums from ar... More...

EDUTour: Entertainment and Design at Universal Studios Florida / Big Media: Creating Spectacle in Unexpected Places

12 Nov 18
6:00 PM - 9:00 PM

Tracks: Entertainment, Marketing

THIS EVENT IS SOLD OUT! Big Media: Creating Spectacle in Unexpected Places Spend an evening at Universal Studios Florida™ for a rou... More...

Family Entertainment Center Reception (Hyatt Regency Windermere Ballroom X)

12 Nov 18
7:30 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

End your day at this lively networking reception hosted by the IAAPA Family Entertainment Center (FEC) Committee.  FEC owners, operators, and ... More...

EDUTour: Disney's Behind the Scenes at Toy Story Land

13 Nov 18
7:00 AM - 10:00 AM

Tracks: Entertainment, Food and Beverage, Games and Merchandise, Marketing

THIS EVENT IS SOLD OUT! Join us at the Walt Disney World Resort for a guided tour of the brand-new Toy Story Land at Disney’s Hollywoo... More...

EDUTour: Seasonal Events at Universal Studios Florida / Halloween, Mardi Gras and Grinchmas…oh my! Producing Seasonal Events on a Universal Scale

13 Nov 18
7:30 AM - 12:00 PM

Tracks: Entertainment, Marketing

THIS EVENT IS SOLD OUT! Halloween, Mardi Gras and Grinchmas…oh my! Producing Seasonal Events on a Universal Scale  Go behind ... More...

IAAPA Institute for Attractions Managers (Day 3 of 3) (Room N310ABC)

13 Nov 18
8:30 AM - 3:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Brandon Willey
The IAAPA Institute for Attractions Managers is the attractions industry’s premier professional development program for leaders with five or ... More...

Kickoff Event (Room IAAPA Theater Sponsored by Wanda Group, N320)

13 Nov 18
8:30 AM - 10:00 AM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

Location: IAAPA Theater Sponsored by Wanda Group There’s no better way to begin the IAAPA Attractions Expo experience than at the annual K... More...

First Time Buyers Experience (Room S330GH)

13 Nov 18
10:30 AM - 12:30 PM
THIS EVENT IS SOLD OUT! With 10+ miles of aisles and more than 1,100 companies to visit, IAAPA Attractions Expo can overwhelm a first-... More...

HR Symposium (Day 1 of 2) (Room S230CDE)

13 Nov 18
10:30 AM - 4:30 PM

Tracks: Human Resources

Speaker(s): Heather Barnes ; Sarah Cole ; David Gray ; Matt Heller, ICAE ; Sonya Parham-Shannon, SPHR, SHRM-SCP ; Nicola Rossini ; Cynthia Sharpe ; Nadira Sookram ; Lynn Walsh
The IAAPA Human Resources (HR) Symposium is an intensive one-and-a-half-day program that will examine how industry leaders are creating and sup... More...

FEC Lunch: Top FEC of the World Case Study (Room N310EFG)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Technology

Speaker(s): Mike Abecassis ; Vova Kuzniatsou ; Kim Valadez ; Barry Zelickson
THIS EVENT IS SOLD OUT! This lunch will showcase the 2018 IAAPA Brass Ring Award winners for “Top FEC of the World” and highlight th... More...

Latin American Conference and Lunch: Challenges, Trends and The Future of The Latin American Attractions Industry (Room N220ABCD)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Safety and Security, Technology, Translated Events

Speaker(s): Valeria Canon ; Gabriela Flores Riutort ; Óscar Eduardo López Sandoval ; Iliana Rodriguez
THIS EVENT IS SOLD OUT! Join experienced operators from the Latin American region as they examine trends and developments in the region’s ... More...

Operators Roundtable Lunch (Room N210ABCD)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Todd Hougland, ICAE
Whether your job is in facility operations, finance, IT, human resources, food and beverage, or you wear multiple hats at your attraction, you are ... More...

Trade Show Floor Tour: Food and Beverage Suppliers (Bookstore, South Concourse, across from room S230C)

13 Nov 18
1:00 PM - 2:30 PM

Tracks: Food and Beverage

Discover the latest innovations in food preparation equipment, food service supplies, carts, kiosks, vending machines, and other food-and-beverage-... More...

ADA Compliance: Reaching Deaf and Hard-of-Hearing Guests (Room S330CD)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Marketing, Safety and Security, Technology

Speaker(s): John Chidester ; Nicole Walker
Learn about the Americans With Disabilities Act (ADA) and how to best assist deaf and hard-of-hearing guests. Presented as a case study, ask questi... More...

FEC: Improving Labor Efficiencies by Utilizing New Technology (Room S330AB)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Human Resources

Speaker(s): Kyle Allison ; Felipe Arteaga ; Marc Pollack
This panel discussion will review how to use technology to engage, train and communicate with your employees. Hear what FEC owners and operators ar... More...

Food and Beverage: Managing Your Cost of Goods —It’s All About the Basics (Room S320EF)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Food and Beverage

Speaker(s): R. Lee Pitts ; Jonathan Vigue, ICAE ; Adam Walkover
Managing your food and beverage costs is the key to maximizing profitability. This session will help you understand why the development and executi... More...

Group Sales — Clean the Clutter: Dynamic Ways to Close More Sales (Room S320ABCD)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Marketing

Speaker(s): Marc Gran ; Christopher Ozimek ; Hector Pages ; Rosie Shepard
Are you looking for new, innovative ways to find prospects and turn them into clients? Listen to a panel of group sales leaders as they share prove... More...

Of Bulldozers and Plows: An Overview of Generational Leadership Development (Room S320GH)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Human Resources

Speaker(s): Samantha Annis, ICAE ; Noble Coker
One of the most important facets of our industry is our people. After all, they keep us safe, deliver experiences, create memories, and make u... More...

Prepare Your Facility and Security Team for Crisis Events (Room S310EFG)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Human Resources, Marketing, Safety and Security, Translated Events

Speaker(s): Stevan Layne, CPP, CIPM, CIPI
Facility operators face numerous security challenges daily, with no one-size-fits-all solution for every situation. In this session, discover safe,... More...

Young Professionals: Welcome to the Industry Forum (Room S330EF)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Marika Barranco ; Denise Beckson, ICAE ; Samantha Helgeson ; Maximilian Roeser
Are you a student or just starting out in your career? Learn tips and tricks for successful networking and career advancement from our diverse pane... More...

Trade Show Floor Tour: Point-of-Sales Systems Suppliers (Bookstore, South Concourse, across from room S230C)

13 Nov 18
3:00 PM - 4:30 PM

Tracks: Finance and Technology, Technology

THIS EVENT IS SOLD OUT! If you are in the market for a point-of-sale or ticketing solutions system, don’t miss this guided tour of exhibit... More...

Trade Show Floor Tour: Water Park Suppliers (Bookstore, South Concourse, across from room S230C)

13 Nov 18
3:00 PM - 4:30 PM

Tracks: Entertainment, Facility Operations, Safety and Security

Discover the latest innovations in water park attractions rides, water playground systems, filtration and maintenance equipment, lifeguard and wate... More...

CEO Speaks! (Room S310ABCD, by Saudi Entertainment)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Christine Buhr, ICAE ; Adrea Gibbs ; Matt Heller, ICAE ; Mary Stuart
CEO Speaks gives attendees unique access to three of today’s most influential leaders in the attractions business. Audience members will get ... More...

FEC: Digital Marketing - The Affordable Marketing Tool for FECs (Room S320ABCD)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations

Speaker(s): Jeremy Hoyum ; RJ Watters ; Kenna Watters
Join FEC veteran operators to learn more about the different forms of digital marketing - geofencing, mobile ads, Facebook targetting and push, Goo... More...

FEC: What's Data Got To Do With It? (Room S310EFG)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Human Resources, Marketing, Translated Events

Speaker(s): Michael Browning ; Howard McAullife ; Jay Trietley
Numbers are interesting. Data can give you information about trends and spending patterns. The rearview look is an important way to learn. However,... More...

Games and Merchandise Roundtable (Room N220ABCD)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Philip Barbie ; Michael Baumann ; Jim Greene ; Liz Hendrix ; Richard Lindhorn ; Brad Loxley, ICAE ; Jim Mayall ; Heather Moore ; Tony Sanders ; James Ward ; Jim Weigl
Network with professionals from around the world to discuss challenges and opportunities facing the games and merchandise industry for amusement pa... More...

Hinkle Family Fun Center - A Food and Beverage Case Study (Room S330AB)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage

Speaker(s): Lenny Freund ; Terry Riddle, ICAE ; Ken Whiting, ICAE
Hinkle’s Family Fun Center is a successful FEC located in Albuquerque, New Mexico. Operating for almost 25 years, this FEC has continued to e... More...

How ADA Affects Your Operation (Room S330EF)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Erik Beard, ICAE ; Mary Jane Brewer ; Robert Minnick ; Rachael Stafford, Esq.
Americans With Disabilities Act (ADA) lawsuits in the U.S. are increasing — up 14 percent in 2017, with the most being brought in California,... More...

HR FORWARD: An Introductory Workshop to Better Define Your Presentation Skills (Room S330CD)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Human Resources

Speaker(s): David Gray ; David Kinne
Whether it’s making a presentation for the leadership team, conducting a training class for employees or speaking in front of a group of ... More...

The Importance of Storytelling for Smaller Parks (Room S320EF)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Marketing

Speaker(s): Stan Morrell ; Dan Sawatzky
The magic of storytelling can immerse guests into a new world at a theme park. Learn how smaller park operators can implement unique storytelling t... More...

Opening Reception (Room IAAPA Theater Sponsored by Wanda Group, N320)

13 Nov 18
6:00 PM - 7:30 PM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

A highlight of Expo, the Opening Reception gives you the opportunity to meet with business and professional contacts and make new friends. Join us ... More...

Young Professionals Reception

13 Nov 18
8:00 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! A must-attend event for any young professional at Expo ages 18-35. Whether you are a student or a full-time industry pro... More...

EDUTour: Topgolf

14 Nov 18
7:30 AM - 11:00 AM
Experience an exclusive tour to Topgolf in Orlando. Meet the people in charge of the modern, state-of-the-art facility, and learn firsthand how ope... More...

GM & Owners’ Breakfast Featuring Bob Chapek (Room IAAPA Theater Sponsored by Wanda Group, N320)

14 Nov 18
8:15 AM - 9:45 AM

Tracks: Facility Operations, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Bob Chapek
THIS EVENT IS SOLD OUT! Leading Through Change: Join Bob Chapek for a look at how Disney Parks is transforming the future of deliver... More...

Entertainment Professionals Open House (Room S330GH)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Marketing

Speaker(s): Sharon Aguillen ; Eva Au Yeung ; Staci Eakes ; Stan Morrell ; Jennifer Paul ; Ryan Stana
Explore this program specifically designed for entertainment professionals to learn about solutions for entertainment offerings of various size... More...

Food and Beverage: 51 Ways to Increase Per Cap Spending and Improve Service (Room S320ABCD)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Finance and Technology, Food and Beverage, Human Resources

Speaker(s): Mike Holtzman ; R. Lee Pitts ; Siobhan Wright
The food and beverage operations of your attraction, park or family entertainment center have the distinct opportunity to be one of the key profit ... More...

HR FORWARD: Onboarding — You Never Get a Second First Day (Room S330CD)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Human Resources

Speaker(s): Sheryl Bindelglass ; David Gray
You’ve found great new team members with the right attitude and passion, and they are eager to begin work. Are you ready to provide them with... More...

HR FORWARD: People Behind the Paper: A Unique Case Study on Hiring (Room S320GH)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Human Resources

Speaker(s): Samantha Annis, ICAE ; Adrea Gibbs
On paper, everyone looks great. Sometimes a paper resume says everything, but most of the time it’s not enough when it comes to hiring the ri... More...

HR Symposium (Day 2 of 2) (Room S230CDE)

14 Nov 18
8:30 AM - 1:00 PM

Tracks: Human Resources

Speaker(s): Heather Barnes ; David Gray ; Sonya Parham-Shannon, SPHR, SHRM-SCP ; Nadira Sookram ; Lynn Walsh
The IAAPA Human Resources (HR) Symposium is an intensive one-and-a-half-day program that will examine how industry leaders are creating and sup... More...

Lessons Learned by IALDA From More Than 25 Years Defending the Attractions Industry (Room S230FGH)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Safety and Security

Speaker(s): Michael Amaro, Esq. ; David Daly ; Gaylee Gillim ; Boyd Jensen ; Lary Zucker, Esq.
For 25 years, IALDA has followed the creative change trajectory of the attractions industry. Recent developments such as FECs, trampoline courts, a... More...

Paid Social Media: Increase Engagement, Likes and Sales! (Room S320EF)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Games and Merchandise, Marketing, Technology

Speaker(s): Bruno Baldacci ; Carrie Pinkley
Is advertising on social media effective and possible on a limited budget? Paid social media is easier than it looks. Find out how it works and whi... More...

Planning for Bumps In the Road: How to Be Ready for Disruptions (Room S330AB)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Finance and Technology, Technology

Speaker(s): Ken Handler ; Randy Josselyn, ICAE ; Mark Moore
Whether you experience a loss of power, credit card outage or other unforeseen event, your facility must be prepared and continue to operate and ge... More...

Respecting the Process: Systems and Checklists Can Increase Park Safety and Guest Satisfaction (Room S310EFG)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Safety and Security, Translated Events

Speaker(s): Kyle Allison ; Clay Barnes ; Laure Preston, CHMM, ARM, CFPS ; Drew Tewksbury
The development, implementation and systematic utilization of systems and checklists help hold facility operators accountable to their corporate cu... More...

Supervisor Development 3.0 – Creating a Seasonal Supervisor Training Program (Room S330EF)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Safety and Security

Speaker(s): Matt Heller, ICAE
In previous versions of this course, the importance of creating a smooth transition from front-line employee to supervisor, and leadership tools ne... More...

Blurred Lines: The Convergence of Interactive Experiences (Room S330AB)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Finance and Technology, Technology

Speaker(s): RIK ATHORNE ; Brian Morrow ; Jeff Prystajko ; Denise Weston
As themed entertainment continues to explore virtual reality, augmented reality and real-time interactivity, visitors and designers alike are w... More...

Creating a Culture of Staff Safety in the Face of Emboldened Guests (Room S310EFG)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Human Resources, Safety and Security, Translated Events

Speaker(s): Sarah Cole ; Joseph Hernandez ; Kate Higbee ; Carla Thacker
Chicago’s Museum of Science and Industry and Adler Planetarium have identified a pattern of predatory, discriminatory and aggressive behavior... More...

Entertainment 2020: The Evolution of Immersive Technology (Room S330EF)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Entertainment, Facility Operations, Marketing

Speaker(s): Eva Au Yeung ; Richard Peterson
Explore evolving concepts and real-time opportunities for your entertainment and attraction planning as you prepare for 2020 and beyond. Gain insig... More...

Food and Beverage: The Future of Food Safety (Room S320EF)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Food and Beverage

Speaker(s): Vern Gassen ; Terry Riddle, ICAE
Food safety is critical to managing professional food service operations. Solid safety programs manage risks and protect our businesses, but how do... More...

HR FORWARD: Recruit Once, Benefit Twice (Room S320GH)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Human Resources

Speaker(s): Jason Britton ; Cindy Damschroder ; Michelle Flick ; Todd Foley ; David Gray
You have big dreams for your business and you need a team of talented and creative employees to make those dreams become reality. The problem is, s... More...
Page 1 of 2