IAAPA Attractions Expo 2018
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Buzz
Be a Lean, Mean, Money Machine
(
Room
S330AB
)
12 Nov 18
2:00 PM
-
3:15 PM
Tracks:
Facility Operations, Finance and Technology, Marketing, Technology
Speaker(s):
Holly Michelle Costa, Dir, Technical Services, Santa Cruz Beach Boardwalk;
Aaron Glade, Director, Entertainment Operations, Studio City Macau;
Brandon Willey, CEO, Hownd, Inc.
BWADITW! Don’t fall victim to “Because We Always Did It That Way!” Businesses tend to adapt processes to statutory or market-driven changes by implementing add-on processes or procedures that unintentionally increase operational waste, demotivate staff and ultimately decrease the customer experience. Learn how the application of lean principles can reinvigorate standard operating procedures to create an environment that embraces operational excellence. Introduction to these principles will inspire participants to find ways within their business to create more value with fewer resources. This panel of experts will help you identify how to eliminate waste across your attractions.
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