Learn how complacency, technology, groupthink and small violations of standard safety practices can result in serious incidents at your facility. A conceptual overview and a look at real-life examples will show you how to avoid bad processes and deviant behavior.
Sociologist Diane Vaughan describes deviant behavior as the “gradual process through which unacceptable practice or standards become acceptable. As this behavior is repeated without catastrophic results, it becomes the social norm for the organization.” The normalization of deviance can be a dangerous and deadly concept, and even water parks with the best safety records can fall victim.
NOTES: This session is not open to the press.