IAAPA Attractions Expo 2017

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Sessions (148)

(SOLD OUT) IAAPA Rookies and Newcomers: FEC 101 (Room S331CD, S230DE, S230FGH)

11 Nov 17
4:00 PM - 7:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Symposium, Technology

Speaker(s): Mike Abecassis ; Kyle Allison, ICAE ; Nicholas DiMatteo, ICAE ; Julie Dion ; Dorothy Lewis ; Dutch Magrath, ; Jerry Merola ; Richard Sanfilippo, ICAE ; Beth Standlee ; Drew Tewksbury ; Doug Wilkerson
This event is SOLD OUT and there will be no waitlist.  Saturday, Nov. 11: 4 p.m.-7 p.m.    Sunday, Nov. 12: 8:30 a.m.-9:30 p.m. ... More...

(SOLD OUT) IAAPA Institute for Attractions Managers (Room S331AB)

12 Nov 17
8:30 AM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Myra Wood, ICAE
This event is SOLD OUT and there will be no waitlist.  The IAAPA Institute for Attractions Managers is the attractions industry’s pre... More...

(SOLD OUT) IAAPA Rookies and Newcomers: FEC 101 (Room S331CD)

12 Nov 17
8:30 AM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Symposium, Technology

Speaker(s): Mike Abecassis ; Kyle Allison, ICAE ; Nicholas DiMatteo, ICAE ; Julie Dion ; Dorothy Lewis ; Jerry Merola ; Richard Sanfilippo, ICAE ; Beth Standlee ; Drew Tewksbury ; Doug Wilkerson
This event is SOLD OUT and there will be no waitlist.  Saturday, Nov. 11: 4 p.m.-7 p.m.    Sunday, Nov. 12: 8:30 a.m.-9:30 p.m. ... More...

EDUTour: Fun Spot America (Room Fun Spot America)

12 Nov 17
6:00 PM - 10:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Safety and Security, Translated Events

Experience an exclusive tour to Fun Spot America in Orlando, central Florida’s only family owned park. Meet the owners and learn firsthand ho... More...

(SOLD OUT) IAAPA Institute for Attractions Managers (Room S331AB)

13 Nov 17
8:30 AM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Myra Wood, ICAE
This event is SOLD OUT and there will be no waitlist.  The IAAPA Institute for Attractions Managers is the attractions industry’s pre... More...

(SOLD OUT) IAAPA Rookies and Newcomers: FEC 101 (Room S331CD)

13 Nov 17
9:00 AM - 12:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Symposium, Technology

Speaker(s): Mike Abecassis ; Kyle Allison, ICAE ; Nicholas DiMatteo, ICAE ; Julie Dion ; Dorothy Lewis ; Dutch Magrath, ; Jerry Merola ; Richard Sanfilippo, ICAE ; Beth Standlee ; Drew Tewksbury ; Doug Wilkerson
This event is SOLD OUT and there will be no waitlist.  Saturday, Nov. 11: 4 p.m.-7 p.m.    Sunday, Nov. 12: 8:30 a.m.-9:30 p.m. ... More...

Food and Beverage Mini Case Studies: the Good, the Bad, the Ugly (Room S320GH)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Food and Beverage

Speaker(s): Bernie Campbell, ICAE ; Mike Holtzman ; Shannon Seip ; Jonathan Vigue, ICAE
Discover the successful and failed implementations of specific new products, new menus, new layouts, new signage and more in several real-world foo... More...

Games and Retail Innovations: Creations and Trends in 2017 (Room S330EF)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Games and Merchandise, Marketing

Speaker(s): Adrea Gibbs, ICAE ; Brad Loxley, ICAE ; Jim Mayall
Think you know what was hot this year? Know what wasn’t and why? Come hear your colleagues' take on all things games and retail from 2017... More...

HR Creates: Set Expectations to Get the Results You Want (Room S320EF)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing

Speaker(s): Heather Barnes, M.A. ; Kristen Mulady ; Nicole Walker
Human resources (HR) staff, employee trainers, and managers at any level can discover how setting expectations can build culture, produce loyal emp... More...

Introduction to IAAPA’s Facility Excellence Assessment Tool (Room S330CD)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Facility Operations, Safety and Security, Translated Events

Speaker(s): Robert Minnick
Learn about the new facility self-assessment tool designed by the IAAPA Safety Committee as a template for safety excellence. The tool will help pa... More...

Redemption Rally (Room S230DE)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Facility Operations, Games and Merchandise

Speaker(s): Chris Barker ; Joseph Camarota III ; Nicholas DiMatteo, ICAE ; David Katz ; Justin Ripp
Are you ready to rally? Do you want to drive revenue at your attraction? How can you capitalize on the latest trends and crazes in your redemption ... More...

Working Drones in Attractions: Efficiency, Challenges and Safety (Room S230FGH)

13 Nov 17
9:00 AM - 10:15 AM

Tracks: Facility Operations, Safety and Security

Speaker(s): Lisa Ellman
Rapidly changing technology for unmanned aircraft systems (drones) has made them smarter, more capable and more affordable than ever. Drones are in... More...

Combating Fraud at Your Attraction (Room S330CD)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Finance and Technology, Technology

Speaker(s): Mark Berlin ; Christina Gilchrist ; Randy Josselyn, ICAE ; Randy Ross
Does your attraction sell tickets? Does your attraction sell food or retail items? Do you work with third parties or consignment partners? Do you h... More...

Creating a Culture of Safety (Room S330EF)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Safety and Security

Speaker(s): Drew Tewksbury
Learn how to establish, maintain and monitor a culture of safety in your organization and discover how to measure the economic impact that it has. ... More...

Creating Entertainment Spectaculars, Special Events and Festivals within Your Budget (Room S230FGH)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Entertainment, Facility Operations, Human Resources, Technology

Speaker(s): Chuck Davis ; Barb Granter ; Mark Hervat ; Christine Kerr ; James Silson
Every attraction would like to offer a multimedia spectacular like Disney’s Rivers of Light, but not everyone has Magic Kingdom-sized resourc... More...

FEC Power Promotions (Room S320BCD)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Marketing, Translated Events

Speaker(s): Rosie Salas
Join your peers in a popular and powerful roundtable conversation about successful approaches to promotions at family entertainment centers (FECs) ... More...

Marketing Creates: The Essentials of Reputation Management (Room S320EF)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Entertainment, Human Resources, Marketing

Speaker(s): Sara Brady
The ever-changing world of social media and online communication has changed the way your guests and customers interact with your venue. News and o... More...

Water Park Specialty Food and Beverage Products and Branded Programs (Room S330GH)

13 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Food and Beverage

Speaker(s): Albert Cabuco, ICAE ; Vern Gassen ; Bill Lentz
Learn about the latest specialty food and beverage trends in the water park industry. Discover the variety of food products that can become top sel... More...

(SOLD OUT) EDUTour: Zoo and Aquarium Day – How Disney’s Animal Kingdom Successfully Reimagined the Park Experience (Meet in Room S230DE, Disney's Animal Kingdom)

13 Nov 17
11:30 AM - 6:00 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security

Speaker(s): Scott Terrell
This event is SOLD OUT and there will be no waitlist. The event will have a Standby Line open 30 minutes before the tour departure time locate... More...

(SOLD OUT) Lunch and Learn: Featuring Bob White from Village Roadshow Theme Parks (Room S310)

13 Nov 17
12:00 PM - 1:45 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Bob White
This event is SOLD OUT and there will be no waitlist.  We’ve all seen the videos on YouTube or social media: basic ride stoppages tag... More...

51 Ways to Improve Food and Beverage Operations (Room S230FGH)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Facility Operations, Food and Beverage

Speaker(s): Mike Holtzman
Need some fresh, new ideas to drive your food and beverage (F&B) bottom line? Look no further! Discover more than 50 little-known strategies to... More...

Experience Design: Emerging New Paradigms (Room S230DE)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Marketing

Speaker(s): Abby Coombs ; Vaki Mawema ; Eddie Newquist ; Nancy Seruto
Experience design is driving innovation and experimentation across every form of audience engagement, from theme parks and museums to retail and mi... More...

Marketing Creates: Marketing Platforms, Content Tools and Scalable Programs (Room S320GH)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Entertainment, Marketing

Speaker(s): Mike Wente
Dive into how to develop an effective marketing media strategy utilizing various platforms and tools to scale your message. Gain valuable insights ... More...

Point-of-Sale System Decision Making for FECs (Room S330EF)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Technology

Speaker(s): Michael MacDonald ; Marc Pollack
Payment technology has come a long way from bills and coins and now includes not only debit and credit cards, but also mobile payment technologies ... More...

Promoting Your Events on Social Media to Knock Them out of the Water Park! (Room S330CD)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Marketing, Translated Events

Speaker(s): Hannah Paramore ; Maggie Warner
Creating new water park events can be a home run for driving business from first-time visitors, boosting attendance during non-peak times and incre... More...

Supervisor Development 2.0 – Next Steps for Managing the Transition from Frontline Employee to Supervisor (Room S320BCD)

13 Nov 17
2:00 PM - 3:15 PM

Tracks: Human Resources

Speaker(s): Matt Heller, ICAE
Building on the success of the HR Matters panel on transitioning frontline employees to supervisor positons at IAAPA Attractions Expo 2016, this pa... More...

Accelerating Souvenir Revenues (Room S230FGH)

13 Nov 17
3:30 PM - 4:45 PM
Speaker(s): Joseph Leung, ICAE ; Jim Weigl
High impact, heavy margin, novelty sales success! Learn how to turn your boring novelty kiosk into a high-margin, fun, revenue driver. Discover ide... More...

An Afternoon with Aquatic Industry Leaders (Room S330CD)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Facility Operations, Marketing, Translated Events

Speaker(s): Scott Deisley . ; Chris Perry, ICAE ; Ron Sutula ; Melissa Teates, CAE
Discover the secrets for success from longtime industry leaders and experts in an informative and fun-filled late night talk show format panel in t... More...

Building a Successful Food and Beverage Training Program (Room S330EF)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Food and Beverage

Speaker(s): Albert Cabuco, ICAE ; Alex Curavo, ICAE ; Stephen Hanna, ICAM
Whether you operate a single food and beverage outlet or dozens of concepts across multiple properties, the number-one key to success is a well-tra... More...

Girls: Powering the Market (Room S320GH)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Marketing

Speaker(s): Yvonne De La Peña ; Ashley Eckstein ; Melissa Felder ; Meg Lowman
If Hermione Granger, the fictional character from J.K. Rowling’s Harry Potter stories, were a student today, how would we support her passion... More...

HR Creates: Easy-to-Implement Recruitment Tools (Room S320EF)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Human Resources

Speaker(s): Samantha Annis, ICAE ; David Gray ; Kerra Hubbard ; John Jachim, ICAE ; Sonya Parham-Shannon, SPHR, SHRM-SCP ; Ken Whiting, ICAE
The attractions industry recruits millions of frontline employees each year. Finding the right mixture of positive attitude, high aptitude and an o... More...

Implementing a Systematic Approach to Safety in Your FEC (Room S230DE)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Facility Operations, Safety and Security

Speaker(s): David Novstrup, ICAE ; Drew Tewksbury
Why are the top FEC’s consistently outperforming their peers in safety and guest satisfaction?  Why do they see year over year growth, c... More...

Safe Ride Manufacturing, Design and IP (Room S330GH)

13 Nov 17
3:30 PM - 4:45 PM

Tracks: Facility Operations, Technology

Join a panel of manufacturers and operators as they discuss best practices for purchasing rides and other amusement devices. Facilities will share ... More...

Zoos and Aquarium Reception (Room Rainforest Café, 505 N Rainforest Rd)

13 Nov 17
4:30 PM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

You’re invited to mingle and network with Zoo and Aquarium Day attendees and peers from zoos and aquariums from around the world. Share ideas... More...

2017 in Review: Emerging Trends in Immersive Design (Room S230FGH)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Marketing

Speaker(s): Shawn McCoy ; Cynthia Sharpe
Join us for an inspiring review of the latest trends, projects and stand-out experiences of 2017. In this fast-paced, stuffed-full-of-cool-things s... More...

Digital Payments - Everything You Need to Know from A to V (Room S230DE)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Finance and Technology, Technology

Join a panel of experts as they discuss current trends in digital payments in the United States and Canada as well as looking internationally towar... More...

Group Sales for FECs, Small Parks and Water Parks: Tips from the Pros (Room S320BCD)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Marketing, Translated Events

Speaker(s): Annaliese Morgan. ; Beth Standlee
Get into the nitty gritty of group sales and learn how to grow the business for your family entertainment center (FEC), amusement park or water par... More...

HR Creates: A Diverse and Inclusive Workforce (Room S330GH)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): David Gray ; Angela Lagos
Our industry’s guests represent every walk of life and so should our employees. Creating, sustaining and managing a diverse workforce comes w... More...

Marketing Creates: Essential Brand Design Elements (Room S330EF)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Marketing

Speaker(s): Hannah Paramore
Your brand is more than a logo or a set of characters. Various visual elements, colors, advertising copy and style lead to lasting memories. This s... More...

Virtual, Augmented and Mixed Reality Systems for Show Entertainment (Room S320GH)

13 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Marketing

Speaker(s): Kyle Banuelos ; Kevin Kreczko ; TJ Mannarino ; Brian Morrow ; Billy Vinton
Virtual reality (VR) systems are beginning to make their presence felt in the attractions industry in a variety of ride platforms. Can virtual real... More...

Water Park Operators' Networking Event (Room Foyer, S331)

13 Nov 17
5:00 PM - 6:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security

End the first day of your IAAPA Attractions Expo experience with a meet-and-greet gathering to exchange ideas on what you learned throughout the da... More...

(SOLD OUT) Museum & Science Center Reception (Room Foyer, S310)

13 Nov 17
6:15 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  Museum and science center professionals are invited to recap the day's events an... More...

Family Entertainment Center Reception (Hyatt Regency, International Ballroom Plaza G-H)

13 Nov 17
7:30 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security

End your day at this lively networking reception hosted by the IAAPA Global Family Entertainment Center (FEC) Committee.  FEC owners, operator... More...

EDUTour: Meet the Creators of Race Through New York Starring Jimmy Fallon (Room Universal Orlando Resort)

14 Nov 17
7:30 AM - 1:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Thierry Coup ; Neil Engel ; Tom Geraghty ; Jason Surrell
Be a guest at The Tonight Show! Experience the history and fun of The Tonight Show in Studio 6B. Send a 'Thank You Note' at the interactive... More...

IAAPA Human Resources Symposium - Creative Work Place Solutions for HR Managers (Room S331CD)

14 Nov 17
8:30 AM - 7:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Symposium

Speaker(s): Samantha Annis, ICAE ; Heather Barnes, M.A. ; David Gray ; John Jachim, ICAE ; Joel Manby ; Sonya Parham-Shannon, SPHR, SHRM-SCP ; Jack Roddy
The IAAPA Human Resources (HR) Symposium is an intensive one-and-a-half-day program that examines current HR practices in the attractions industry.... More...

IAAPA Institute for Attractions Managers (Room S331AB)

14 Nov 17
8:30 AM - 3:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Myra Wood, ICAE
The IAAPA Institute for Attractions Managers is the attractions industry’s premier professional development program for leaders with five or ... More...

Kickoff Event (Room IAAPA Theater presented by Wanda Group, N320)

14 Nov 17
8:30 AM - 10:00 AM
Jumpstart your IAAPA Attractions Expo 2017 experience at the annual Kickoff Event. Hosted by 2017 IAAPA Chairman of the Board Greg Hale and IAAPA P... More...

(SOLD OUT) Food and Beverage Consulting Program (Room S310D)

14 Nov 17
9:00 AM - 5:00 PM

Tracks: Facility Operations, Food and Beverage

This event is SOLD OUT and there will be no waitlist.  Get advice from some of the best brains in the industry on how to improve your food ... More...

(SOLD OUT) Midway Games Consulting Program (Room S310D)

14 Nov 17
9:00 AM - 5:00 PM

Tracks: Games and Merchandise

This event is SOLD OUT and there will be no waitlist.  Get advice on how to improve your midway games and redemption operations. Bring your... More...

(SOLD OUT) Retail and Merchandise Consulting Program (Room S310D)

14 Nov 17
9:00 AM - 5:00 PM

Tracks: Games and Merchandise

This event is SOLD OUT and there will be no waitlist.  Meet with attractions industry professionals and get advice on how to improve your r... More...

2017 Trade Show Floor Hours (Room South Hall)

14 Nov 17
10:00 AM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Institute Programs, Marketing, Safety and Security, Symposium, Technology, Translated Events

Come together with your peers and be inspired at IAAPA Attractions Expo 2017  to infuse something fresh, bold, and unique for your attraction... More...

(SOLD OUT) First-Time Buyers Experience; Tips for Newcomers (Room S230DE)

14 Nov 17
10:30 AM - 12:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  With nine miles of aisles and more than 1,000 exhibitors to visit, IAAPA Attractions... More...

(SOLD OUT) Latin American Conference and Lunch: Challenges, Trends and the Future of Our Industry in Latin America (Room S310EFG)

14 Nov 17
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Eduardo Albor ; Gerardo Arteaga, ICAE ; Marcelo Beraldo Da Silva, ICAL ; Daniel Catzman, ICAE ; Cesar Lago ; Murilo Pascoal
This event is SOLD OUT and there will be no waitlist.  This session will be presented in Spanish and Portuguese, with simultaneous interpre... More...

FEC Lunch: Optimal FEC Operations (Room N310EFG)

14 Nov 17
12:00 PM - 2:00 PM

Tracks: Facility Operations, Human Resources, Safety and Security

Speaker(s): Jeffrey Benson ; Gary Fawks ; Jeremy Hoyum
The first family entertainment center (FEC) lunch of the week promises to excite any operational team member. Discover how to analyze your business... More...

Games and Merchandise Roundtable (Room S320BCD)

14 Nov 17
12:00 PM - 2:00 PM

Tracks: Games and Merchandise

Discuss challenges, opportunities, and share best practices related to retail operations with games and retail peers. Network with industry profess... More...

Operators Roundtable Lunch (Room S230FGH)

14 Nov 17
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Safety and Security, Technology

Whether your job is in facility operations, finance, IT, human resources, food and beverage, or you wear multiple hats at your attraction, you are ... More...

Trade Show Floor Tour: Food and Beverage Suppliers (Room Bookstore)

14 Nov 17
1:00 PM - 2:30 PM

Tracks: Food and Beverage

Discover the latest innovations in food preparation equipment, food service supplies, carts, kiosks, vending machines, and other food-and-beverage-... More...

IAAPA Hall of Fame Panel (Room S310ABC)

14 Nov 17
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Dick Knoebel ; Tim O'Brien ; Tom Williams
The 2017 IAAPA Hall of Fame inductees are joined by two previously inducted IAAPA Hall of Fame members to share their industry stories and history ... More...

(SOLD OUT) Trade Show Floor Tour: Point-of-Sales Systems Suppliers (Room Bookstore)

14 Nov 17
3:00 PM - 4:30 PM

Tracks: Facility Operations, Finance and Technology, Technology

This event is SOLD OUT and there will be no waitlist.  If you are in the market for a point-of-sale or ticketing solutions system, don&rsqu... More...

Trade Show Floor Tour: Water Park Suppliers (Room Bookstore)

14 Nov 17
3:00 PM - 4:30 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Marketing, Safety and Security, Technology

Discover the latest innovations in water park attractions rides, water playground systems, filtration and maintenance equipment, lifeguard and wate... More...

Birthday Party Packaging for Profit (Room S330EF)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Facility Operations, Marketing

Speaker(s): Kyle Allison, ICAE ; Beth Standlee
Get out the noisemakers, streamers, ice cream and cake — it’s time to party for profit! From packaging to promotions, your birthday par... More...

CEO Speaks (Room S320BCD)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Matt Heller, ICAE ; Matthias Li, ICAE ; Xavier Lopez Ancona ; Jim Pattison, Jr., ICAE ; John Wood
CEO Speaks gives attendees unique access to four of today’s most influential leaders in the attractions business. Audience members will get t... More...

Food Safety First (Room S330CD)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Food and Beverage

Speaker(s): Rob Gordon, ICAP
Understanding the risks posed by foodborne illness and the ways to prevent them will protect your guests and business from harm. You must know whic... More...

How to Estimate, Calculate and Audit Return on Investment for New Attractions, Exhibits and Enhancements (Room S320GH)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Finance and Technology, Food and Beverage, Marketing

Speaker(s): Franceen Gonzales ; Vanessa Lewis ; Chris Perry, ICAE ; Donna Powell ; Claudette Vogelsang
Whether you are adding a new exhibit, introducing a thrilling new ride or refreshing your attraction with an enhancement to elevate the guest exper... More...

HR Creates: Use Improv to Create Exceptional Experiences (Room S310EFG)

14 Nov 17
3:30 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Tori Arden ; Heather Barnes, M.A. ; Ann Tanner ; Carla Thacker
Learn how to use and apply improvisational techniques traditionally used in theater training to build strong and productive teams, empower guest-fa... More...

Marketing Creates: The Next Trend in Social Media Platforms, Tools and Products (Room S230FGH)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Entertainment, Facility Operations, Marketing

Speaker(s): Ryan Fitzgerald ; Frank Vertolli ; Sondra Woods
In this fragmented media landscape, social media is a valuable and cost-effective tool when organizations are strategic with its use and stay curre... More...

Water Parks Revenue Generation Techniques (Room S320EF)

14 Nov 17
3:30 PM - 4:45 PM

Tracks: Facility Operations, Finance and Technology, Marketing, Technology

Speaker(s): Mark Bingeman ; Chris Donohue ; Darryl Jackson ; Sylvain Lauzon
Every operating day, whether you know it or now, you’re collecting valuable data that you can use to refine and drive your business. Explore ... More...

Creating the Ideal Entry Experience: Emerging Trends in Access Control (Room S320EF)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Safety and Security, Technology

Speaker(s): Matthew Hoenstine ; Jarrid Vaughn
What is new in the world of access control? Imagine designing or redesigning your entrance area to improve the guest experience, allow for a better... More...

How to Bridge the Gap between Marketing and Operations to Deliver the Best Guest Experience at Your Park (Room S230DE)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Marketing, Translated Events

Speaker(s): Andy McNeely ; Julie Wilson
The last thing a marketing team wants to do is to promise great experiences through ads, social media, news stories, photo shoots, promotional vide... More...

How to Sleep Better at Night: Lessons Learned from an Aquatic Incident Lawsuit (Room S320BCD)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Safety and Security

Speaker(s): Robert Cordier ; Gareth Hedges ; Jeffrey Johnson, Esq. ; Michael Oostman
Safety is the top priority of the water park industry and we go to great lengths to make sure our guests and employees are safe. However, incidents... More...

Managing Conflict at Your FEC (Room S320GH)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Human Resources

Speaker(s): Laura O'Neal ; Beth Standlee
Whether your business has a low-grade fever or might be facing Armageddon, discover the secrets needed to successfully manage conflict at your attr... More...

Marketing Creates: The Building Blocks of Group Sales – How to Build a Team, Train Them and Create a Strategy for Success (Room S330CD)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Facility Operations, Safety and Security

Speaker(s): Marc Gran ; Alanna Montoya ; Rosie Shepard
Whether your Group Sales team is one or 10 people, the key to delivering strong sales results is great hiring, training and implementation of a sol... More...

Teetering on the Edge of Innovation: Managing Growth and Challenging Business as Usual (Room S230FGH)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Technology

Speaker(s): Ray Giang ; Lindy Hoyer ; Chris Rizzo ; Chase Rynd
Every museum or attraction strives to maintain a healthy bottom line, and yet demands to increase attendance and attract new audiences are common c... More...

Young Professionals: Welcome to the Industry Forum (Room S330GH)

14 Nov 17
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Kyle Allison, ICAE ; Marika Barranco ; Victor Danau, ICAE ; Will Barrett Morey, ICAE
Are you a student or just starting out in your career? Learn proven tips and tricks for successful networking and career advancement and put your s... More...

EDUTour: SeaWorld Christmas Celebration (Room SeaWorld Orlando)

14 Nov 17
5:30 PM - 9:45 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Translated Events

Learn how SeaWorld Orlando prepares for its massively successful Christmas Celebration program in this highly engaging EDUTour. Complete with stunn... More...

Opening Reception (Room The IAAPA Theater presented by Wanda Group, N320)

14 Nov 17
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

A highlight of Expo, the Opening Reception gives you the opportunity to meet business and professional contacts and make new friends. Join us for t... More...

(SOLD OUT) Young Professionals Reception (Room The Pub Orlando, 9101 International Dr.)

14 Nov 17
8:00 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  A must-attend event for any young professional at Expo ages 18-35. Whether you are a... More...

(SOLD OUT) GM and Owners' Breakfast featuring Nick Varney (Room The IAAPA Theater presented by Wanda Group, N320)

15 Nov 17
8:15 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Nick Varney
This event is SOLD OUT and there will be no waitlist.  The GM and Owners’ Breakfast is one of the premier networking events for senio... More...

IAAPA Human Resources Symposium - Creative Work Place Solutions for HR Managers (Room S331CD)

15 Nov 17
8:30 AM - 1:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Symposium

Speaker(s): Samantha Annis, ICAE ; Heather Barnes, M.A. ; David Gray ; John Jachim, ICAE ; Joel Manby ; Sonya Parham-Shannon, SPHR, SHRM-SCP ; Jack Roddy
The IAAPA Human Resources (HR) Symposium is an intensive one-and-a-half-day program that examines current HR practices in the attractions industry.... More...

(SOLD OUT) Food and Beverage Consulting Program (Room S310D)

15 Nov 17
9:00 AM - 5:00 PM

Tracks: Facility Operations, Food and Beverage

This event is SOLD OUT and there will be no waitlist.  Get advice from some of the best brains in the industry on how to improve your food ... More...

(SOLD OUT) Midway Games Consulting Program (Room S310D)

15 Nov 17
9:00 AM - 5:00 PM

Tracks: Games and Merchandise

This event is SOLD OUT and there will be no waitlist.  Get advice on how to improve your midway games and redemption operations. Bring your... More...

(SOLD OUT) Retail and Merchandise Consulting Program (Room S310D)

15 Nov 17
9:00 AM - 5:00 PM

Tracks: Games and Merchandise

This event is SOLD OUT and there will be no waitlist.  Meet with attractions industry professionals and get advice on how to improve your r... More...

Food and Beverage Journey to Success: A Panel of Distinction (Room S230DE)

15 Nov 17
9:00 AM - 10:15 AM

Tracks: Food and Beverage

Speaker(s): Bob Amoruso, ICAE ; Lenny Freund ; Andrew Ngo ; Tony Rodriguez
In this popular returning session, three exceptional leaders, with nearly a century of knowledge in the food and beverage industry, share their sec... More...

Games Arcades 101: Simple Systems to Maximize Success (Room S310ABC)

15 Nov 17
9:00 AM - 10:15 AM

Tracks: Games and Merchandise, Technology, Translated Events

Speaker(s): Mike Abecassis ; Curt Lindbert
Are you a newcomer to the family entertainment center (FEC) business or are you interested in brushing up on the basics of successful arcade operat... More...

HR Creates: The HR Learning Lab — Creating Employee Recognition Programs (Room S320BCD)

15 Nov 17
9:00 AM - 11:45 AM

Tracks: Facility Operations, Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Janice Jokkel ; Shaun McKeogh, ICAE ; Ann-Maree O’Neill
Brand new for IAAPA Attractions Expo 2017, the HR Learning Lab is a creative space to explore human resources-related (HR) issues and solutions. Th... More...

Marketable Capital Investments for Water Parks (Room S320EF)

15 Nov 17
9:00 AM - 10:15 AM

Tracks: Facility Operations, Finance and Technology, Marketing

Speaker(s): Frederic Bouvard ; Alan Mahony ; Myra Wood, ICAE
Are you thinking about building a water park or adding a new attraction to your existing facility? These are big and often expensive decisions, and... More...

Marketing Creates: Today’s Teens — Who Are They and How to Market to Them (Room S230FGH)

15 Nov 17
9:00 AM - 10:15 AM

Tracks: Marketing

Speaker(s): Heidi Fleischer Moltner ; James Geiser
Today’s teens are different than millennials. They have a different view of the world. Technology, social media and content are con... More...

Risk Assessment: Of course, but how? (Room S330CD)

15 Nov 17
9:00 AM - 10:15 AM

Tracks: Facility Operations

Speaker(s): Gianni Chiari ; Linda Freeman ; Philipp Geering ; Kevin Russell
Global industry standards are changing in relation to risk assessment requirements. The session gives an understanding what is required to meet the... More...

2017 Trade Show Floor Hours (Room South Hall)

15 Nov 17
10:00 AM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Institute Programs, Marketing, Safety and Security, Symposium, Technology, Translated Events

Come together with your peers and be inspired at IAAPA Attractions Expo 2017  to infuse something fresh, bold, and unique for your attraction... More...

2017 Food and Beverage Trends (Room S320GH)

15 Nov 17
10:30 AM - 11:45 AM

Tracks: Food and Beverage, Translated Events

Speaker(s): Bernie Campbell, ICAE ; Terry Riddle, ICAE
Stay current with the latest food trends offered by successful theme parks, water parks, zoos and family entertainment centers (FECs). Learn about ... More...

Animal Welfare: Trends, Issues, and Strategies (Room S310ABC)

15 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Marketing, Translated Events

Speaker(s): Jim Hekkers ; Jill Mellen, Ph.D. ; Jackie Ogden, Ph.D.
Over the past decade, public concern about the welfare and rights of animals has grown exponentially. The implications of these trends are signific... More...

Creative Solutions for Managing Emotionally Charged Situations (Room S330CD)

15 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Human Resources

Speaker(s): Jason White, CPP, ICAE ; Laura Woodburn Krolczyk, ICAE
Each day brings the possibility of difficult situations with confrontational guests. Discover how you can use roleplay training to explore your tea... More...

Marketing Creates: Make E-Commerce Work for You! (Room S330EF)

15 Nov 17
10:30 AM - 11:45 AM

Tracks: Entertainment, Marketing

Speaker(s): Bruno Baldacci ; Massimiliano Freddi ; Eric Pastoor
Is your e-Commerce performing well? Simple changes can be made to increase your online sales. Come check out the best tools and strategies on user ... More...

The Business of Photo Operations: Technology, Innovation and the Future (Room S230DE)

15 Nov 17
10:30 AM - 11:45 AM

Tracks: Facility Operations, Games and Merchandise, Technology

Speaker(s): Philip Barbie ; Lynton Barriball ; Henry Tyson ; John Wikstrom
With the ever-changing technology landscape, how can you innovate your photo operations to stay in step with the times? What products and services ... More...

(SOLD OUT) Water Park Operator's Roundtable Lunch (Room N310ABC)

15 Nov 17
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Safety and Security

Speaker(s): Jason Arthur ; David Derda ; David Kneupper
This event is SOLD OUT and there will be no waitlist.  Join the IAAPA Global Water Park Committee for a casual lunch as you discuss be... More...

Amusement Parks and Attractions Constituency Lunch and Keynote Address featuring Jane Cooper (Room S230FGH)

15 Nov 17
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Marketing, Safety and Security, Technology

Speaker(s): Jane Cooper .
This event is SOLD OUT and there will be no waitlist.  Join the IAAPA Amusement Parks and Attractions Committee for its Expo luncheon and k... More...

FEC Lunch: Making Marketing Meaningful: An FEC Operators' Guide (Room N310EFG)

15 Nov 17
12:00 PM - 2:00 PM

Tracks: Marketing

Speaker(s): Julie Dion ; Curtis Parks ; James Saxe
Learn how to develop a marketing plan for your family entertainment center (FEC) to address the key strategic issues that matter. From branding and... More...

Applying Humanity in Attraction Design and Operation (Room S330EF)

15 Nov 17
2:00 PM - 3:15 PM

Tracks: Facility Operations

Speaker(s): Adrea Gibbs, ICAE ; Chris Spaudling ; Jon Whitehead
Planet Aqua Group has taken a novel approach not only in how they design their aquariums, but also in how those aquariums will operate. Through in-... More...

Family Matters: How to Work in a Family Owned and Operated Company (Room S330CD)

15 Nov 17
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Food and Beverage

Speaker(s): Geoff Chutter ; Paul Chutter ; Chloe Hausfeld ; Keith James ; Will Barrett Morey, ICAE ; Will Barrett Morey, ICAE ; Philip Wilson, ICAE
It’s one thing to deal with family, it’s another to go into business with them. A number of attractions around the world are family own... More...

Food and Beverage Experiential Dining for Generation Y and Z (Room S320EF)

15 Nov 17
2:00 PM - 3:15 PM

Tracks: Food and Beverage

Speaker(s): Bryon Bustamante ; Tina Griffith, ICAE
In a social media culture, where experiences are measured by Instagram likes and shares, it’s vitally important to understand the impact Gene... More...
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