Whether your business has a low-grade fever or might be facing Armageddon, discover the secrets needed to successfully manage conflict at your attraction. Once you know the three elements that fuel conflict, you will be well on your way to resolving them. Whether dealing with staff, customers or family, the elements, and approaches to solutions are the same.You will also learn the four steps you must take to have satisfying and business-saving conversations. This session also includes the “Conflict Styles” and “How Well Am I Listening?” mini-tests, which are valuable tools for understanding why you might be in a conflict, how best to get out of it, and how to avoid them in the future.