The NGA Show 2020

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz
Search

Sessions (105)

HR 1&2 Share Group (Room 29D)

23 Feb 20
7:00 AM - 12:00 PM
More...

CIO Share Group (Room 30A)

23 Feb 20
9:00 AM - 4:00 PM
More...

Student Orientation (Room 30A)

23 Feb 20
10:00 AM - 11:00 PM
More...

Independent Retail: What it Takes to Thrive in the Age of ‘i’ (Room 28)

23 Feb 20
1:00 PM - 4:00 PM

Tracks: Tech Trends

Speaker(s): Annie Charlip ; Dan Jones ; Dave Conroy ; Donna Zambow ; Gary Hawkins ; Lauren Johnson ; Marti Hitchings ; Mary Scimone ; Mike Brown ; Ron Bonacci ; Stacy Bowen ; Sterling Hawkins
The CART EVENT 2020 at NGA Independent Retail: What it takes to Thrive in the Age of ‘i’ Changes in the retail industry are h... More...

Competing with Dollar Stores (Room 24 AB)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: Strategies for Competing

Speaker(s): David Portalatin
Dollar stores will continue to be a formidable competitor especially as they improve their commitment to fresh foods.  We’ll review stre... More...

Fuel Service – Are You Ready for EMV? (Room 26 B)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: Operating for Excellence

Speaker(s): Linda Toth
The deadline for updating fuel pumps to accommodate chip (EMV) credit and debit cards is October 1, 2020.  Retailers who do not upgrade their ... More...

Leading Edge Marketing Tactics – Social Media Influencers (Room 25 AB)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: Omnichannel Marketing

Speaker(s): Steve Lerch
Influencer Marketing has long been seen as the Wild West for retailers and ad agencies uncomfortable with relinquishing control. These new-age stra... More...

Promoting Healthy Eating -- NGA Produce Incentives Center (Room 26 A)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: Focus on Fresh

Speaker(s): Kate Fitzgerald
NGA has launched a training and technical assistance initiative for stores participating in programs that provide monetary incentives for SNAP and ... More...

Retail Management Certificate – Improving Associate Performance and Retention (Room 24 C)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: People Development

Speaker(s): Becky Estby ; Cherie Phipps
There is no doubt that training and education boosts morale and performance of associates at all levels in the organization.  Graduates of the... More...

Store Tours with Members of Congress (Room 25 C)

23 Feb 20
3:00 PM - 3:25 PM

Tracks: Compliance

Speaker(s): Kim Eskew ; Terence Huie
Store tours are an important way for Members of Congress to learn about the day-to-day challenges that face independent retailers.  As a retai... More...

Creating Excitement and Traffic With Special Events (Room 25 AB)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: Omnichannel Marketing

Speaker(s): Darlene Murphy
Fun, creative and unique promotions and events are a tried and true way to increase store traffic and increase basket size.  Independent retai... More...

Food Desert Financing Options (Room 24 AB)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: Strategies for Competing

Speaker(s): Molly Hartman ; Neil Greenstein
Opening a store in a food desert may seem like a daunting task but may be well worth the effort.  Learn more about the tools and programs avai... More...

Marketing and Merchandising Organics (Room 26A)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: Focus on Fresh

Speaker(s): Lonni Lattie ; Russ Everhart
Hear the results of a national grocery study that reveals new trends for organic products and just how important organic foods are to your shoppers... More...

Reducing Bottom Line Costs with Perpetual Inventory (Room 26 B)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: Operating for Excellence

Speaker(s): Cesar Rodriguez ; John Abbene
Grocery retailers may be intimidated by the amount of effort they believe is required to maintain inventory in their stores.  However, by appl... More...

Retention Strategies (Room 24 C)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: People Development

Speaker(s): Joe Kiedinger
Retailers are offering myriad benefitss, such as flexible scheduling and retention bonuses, to keep associates from job hopping.  But they may... More...

Washington Update & Election Preview (Room 25 C)

23 Feb 20
3:35 PM - 4:00 PM

Tracks: Compliance

Speaker(s): Christopher Jones
2019 has been a colorful year in Washington and 2020 promises an entirely new set of challenges and opportunities. NGA’s Government Relations... More...

Alternative Revenue Sources (Room 24 AB)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: Strategies for Competing

Speaker(s): Gerry Kettler
Retailers are experimenting with new and different programs and services to bring in additional revenue.  Laundromats, ATMS and slot machines ... More...

Building a Reputation as a Local Leader (Room 25 AB)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: Omnichannel Marketing

Speaker(s): Nick Lenzi
While signage and product placement are important, a truly effective local program relies on strong relationships with local producers and creative... More...

Exceeding the Expectations of a New Generation of Associates (Room 24 C)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: People Development

Speaker(s): Nathan Aldridge
Excellent customer service never goes out of style, but many training techniques do.  As shopping trends change, so should the way we look at ... More...

Real Time Payments for Associates (Room 26 B)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: Operating for Excellence

Speaker(s): Michel Leclerc
For associates who live paycheck to paycheck, a daily paycheck could be a reason to choose and stay with their employer.  We’ll look at ... More...

Seafood Fraud – Protect Your Reputation (Room 26 A)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: Focus on Fresh

Speaker(s): Lisa Weddig
 Accidentally mislabeling seafood or substituting one species for another can substantially damage your brand and your store could be in viola... More...

Selling CBD - Regulatory Issues (Room 25 C)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: Compliance

Speaker(s): Christopher Jones
CBD represents a new sales opportunity for grocers but questions regarding sourcing, regulatory compliance and product sales abound.  We&rsquo... More...

Leadership in Turbulent Times (Ballroom 20)

23 Feb 20
5:00 PM - 6:45 PM
Speaker(s): Doris Goodwin
World-renowned presidential historian Doris Kearns Goodwin reflects on more than 150 years of U.S. history to put into context our most recent unpr... More...

Future Industry Leaders – Expectations, Insights and Plans (Ballroom 20)

24 Feb 20
7:00 AM - 8:15 AM

Tracks: Strategies for Competing

Speaker(s): Amber Harmon ; Ashley Harris ; Emily Coborn ; Greg Ferrara ; Marc Robert III
Join Greg Ferrara, NGA’s new President and CEO, for a wide-ranging discussion with up and coming industry leaders. Hear how these young execu... More...

E-Commerce 2.0 (Room 28 ABC)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Store of the Future

Speaker(s): Brian Moyer ; Jennifer Bosma ; Jon King ; Suri Mishra
 As consumers use of e-commerce continues to grow, retailers must consider what’s next for their programs.  Store design and layout... More...

Help Your Shoppers Live.Balanced. (Room 24 AB)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Strategies for Competing

Speaker(s): Annette Maggi MS, RDN, LD, FAND ; Chris Jones ; Lisa Grudzielanek ; Shari Steinbach
Today’s shoppers are looking to their local grocery store for guidance when it comes to planning easy, affordable and nutritious meals for th... More...

Increase Your Bottom Line By Decreasing Produce Shrink (Room 26 AB)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Focus on Fresh

Speaker(s): Cammy Busta ; Miguel Herrera ; Richard Owen ; Todd Jensen
Explore best practices to reduce loss and sell more by mitigating food waste through improved packaging, better handling, and temperature managemen... More...

Multicultural Marketing Strategies (Room 25 AB)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Omnichannel Marketing

Speaker(s): Anthony Estrada ; Lilly Rocha ; Lupillo Ramirez ; Phil Blackburn
Looking for new ways to reach different ethnic groups in your market?  Independent retailers are using a variety of creative ways to reach Asi... More...

State of the Industry (Room 25 C)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Operating for Excellence

Speaker(s): Bob Graybill ; David Schoeder
How healthy is the independent sector of the food retail industry?  We’ll examine the latest industry operational and financial statisti... More...

What do Next Generation Leaders Want? (Room 24 C)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: People Development

Speaker(s): Casey McNichols ; Christy Hess ; Joe DellaNoce ; Nicole Pavlock ; Steve Edwards Jr
Looking to attract and retain the best and brightest to your organization? University students in food industry-related programs will candidly shar... More...

What’s Next in Retail: Meeting Consumer Expectations via Connected Commerce Experiences (Room 28 DE)

24 Feb 20
8:30 AM - 9:30 AM

Tracks: Tech Trends

Speaker(s): Dave Conroy ; Mike Beal
In an increasingly connected world, retailers must create experiences that are not only engaging, but span digital channels, ... More...

Healthy Food Incentive Programs (Room 24 AB)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Strategies for Competing

Speaker(s): Christopher Jones ; Frank Pimentel ; Jimmy Wright ; Melissa Kenny
A number of NGA members have seen more produce in low-income shoppers' baskets thanks to healthy foods incentive programs. Hear more about the ... More...

How to Handle a Ransomware Attack (Room 28 DE)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Tech Trends

Speaker(s): John Ross ; Ken Andrews ; Mike Brown ; Richard Weber ; Steve Heise
The supermarket industry is not immune to malware attacks. Discover why certain companies and industries are targeted and how hackers exploit weakn... More...

Leveraging the Power of Plant Based Foods (Room 25 C)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Operating for Excellence

Speaker(s): Devika Giresh ; Jared Orme ; Julie Emmett ; Rich Gillmore
Plant-based products are a growth engine for grocery stores across the US. The meat case, foodservice, shelf-stable foods, dairy and even the bever... More...

Meat Merchandising - Total Store Approach (Room 26 AB)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Focus on Fresh

Speaker(s): Courtney Brown ; Jim Dudlicek ; John Click ; Mark Salerno
Retailers are finding news ways to build excitement in the meat department.  From Angus Beef programs to in-store smokers to dry aging, indepe... More...

Next Gen Recruiting Strategies (Room 24 C)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: People Development

Speaker(s): Bill Bishop ; Cara Olson ; Cheryl Shartle ; David Sauter
The current high employment rate makes it challenging to find and keep store-level associates.  Explore tactics to find and keep good talent.&... More...

Standout Marketing (Room 25 AB)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Omnichannel Marketing

Speaker(s): David Orgel ; Dennis Host ; Ron Bonacci ; Steve Lerch
How do you make your marketing messages stand out?  In an election year, shoppers will be inundated with advertising across all platforms.&nbs... More...

The Future of In-Store Tech (Room 28 ABC)

24 Feb 20
9:45 AM - 10:45 AM

Tracks: Store of the Future

Speaker(s): Dave Conroy ; David Stone ; Dov Yarkoni ; Gina Acosta ; Ron Johnson ; Wade Judd
Retailers are taking advantage of a number of new technologies to improve the shopping experience and reduce operating costs.  We'll look ... More...

Formats and Store Design – What's Driving Retail Innovation? (Ballroom 20)

24 Feb 20
11:00 AM - 12:00 PM

Tracks: Store of the Future

Speaker(s): Neil Stern
The pace of change in retail is accelerating at an unprecedented pace.  New formats and new businesses are popping up around the world that wi... More...

Student Presentations (Room 25C)

24 Feb 20
11:00 AM - 12:30 PM
More...

California Refrigerant Regulations and Impact on Independent Retailers (Room Thought Leadership Theater)

24 Feb 20
1:00 PM - 1:30 PM

Tracks: Compliance

Speaker(s): Timothy Anderson
Regulations Overview and Timeline Impact to independent retailers Possible solutions that retailers should consider and their pros and cons New ... More...

BR Data Vendor Portal (Room Thought Leadership Theater)

24 Feb 20
2:00 PM - 2:30 PM

Tracks: Tech Trends

Speaker(s): Mike Abbene
The BRdata Vendor portal is a highly flexible data management tool which allows retailers and wholesalers to create a customized data entry portal ... More...

Taming the Consumer Digital Tsunami (Room Thought Leadership Theater)

24 Feb 20
3:00 PM - 3:30 PM

Tracks: Tech Trends

Speaker(s): Paton Marshall
Come learn about the seemingly constant barrage of new digital technology designed to help consumers connect with establishments like yours. Unders... More...

The Unspoken Truth of Innovation (Room Thought Leadership Theater)

24 Feb 20
4:00 PM - 4:30 PM

Tracks: Tech Trends

Speaker(s): Anthony Presley
Innovation is the reason many of us are joined here at the NGA Show.  However, the unspoken truth of innovation is that in order for new techn... More...

Best Bagger Competition and Reception (Ballroom 20)

24 Feb 20
5:00 PM - 6:45 PM
Bagging has been an important step for many supermarket employees who have pursued long and rewarding careers in the grocery industry. The National... More...

2020 Creative Choice Awards Presentation (Ballroom 20)

25 Feb 20
7:00 AM - 8:45 AM
Speaker(s): Michael Sansolo
Independent retailers are known for their creativity, passion and flexibility.  And it shows in their promotional programs.  NGA’s ... More...

Student EXPO Review (Room Thought Leadership Theater)

25 Feb 20
9:00 AM - 9:30 AM

Tracks: Tech Trends

NEW this year! Food Industry Students search the Expo Floor to present to you the top, most interesting and innovative products in Technology, Fres... More...

From Mass Marketing to Mass Personalization: How to Optimize Profit on Every Shopper (Room Thought Leadership Theater)

25 Feb 20
9:30 AM - 10:00 AM

Tracks: Omnichannel Marketing

Speaker(s): Alex Kinnier
Every consumer is unique, and so are the incentives that motivate them to purchase. So why, in practice, do grocers treat every consumer in the sam... More...

University Coalition (Room 23C)

25 Feb 20
9:45 AM - 11:15 AM
More...

AI: An Imperative for Profitable Growth in Today’s Retail (Room Thought Leadership Theater)

25 Feb 20
10:30 AM - 11:00 AM

Tracks: Tech Trends

Speaker(s): Chuck Williams
Today, leading retailers are harnessing artificial intelligence (AI) to drive efficiencies, manage their merchandise planning... More...

Produce Incentive Programs -- Nutrition Impact Hub Cafe and Discussions (Room 29B)

25 Feb 20
11:00 AM - 4:00 PM
NGA Foundation Produce Incentive Center will host a series of discussions about SNAP incentive and produce prescription program implementation. The... More...

New Thinking About Boosting Shopper Acquisition, Retention and Engagement (Room Thought Leadership Theater)

25 Feb 20
11:30 AM - 12:00 PM

Tracks: Omnichannel Marketing

Speaker(s): David Kiehle ; Eran Harel ; Jim Brown
Independent grocers can advance marketing performance in 2020 and beyond. They can leverage personalized customer engagement ... More...

Automation and the Evolution of Online Grocery (Room Thought Leadership Theater)

25 Feb 20
12:30 PM - 1:00 PM

Tracks: E-commerce

Speaker(s): Brian Moyer
Rapid growth of online grocery challenges retailers to serve demanding customers via click and collect, delivery and shipping. All orders must be p... More...

A Cut Above with In House Fresh Cut (Room 26 A)

25 Feb 20
1:00 PM - 1:25 PM

Tracks: Focus on Fresh

Speaker(s): Colleen McDonnell ; Jose Cartamil ; Tom Foss
Take your produce department to another level by meeting consumer convenience needs at a lower cost.  Learn the benefits, key considerations, ... More...

Center Store Success Strategies (Room 24 AB)

25 Feb 20
1:00 PM - 1:25 PM

Tracks: Strategies for Competing

Speaker(s): Darrren Caudill
While perimeter departments have expanded to meet increased demand for fresh foods, center store is still the heart and soul of the store.  To... More...

Communicating SNAP Point of Sale Incentives (Room 28 ABC)

25 Feb 20
1:00 PM - 3:00 PM

Tracks: Strategies for Competing

Speaker(s): Rick Brindle
The 2018 Farm Bill expanded funding for the USDA’s Supplemental Nutrition Assistance Program (SNAP) produce incentive grant program establish... More...

Controlling Click and Collect Expenses (Room 28 DE)

25 Feb 20
1:00 PM - 1:25 PM
Speaker(s): Laura Pope ; Rich Bidinger United States
Shoppers have come to expect the ability to order products online and pick up in a bricks and mortar store.  And many retailers have fine-tune... More...

Marijuana in the Workplace (Room 24 C)

25 Feb 20
1:00 PM - 1:25 PM

Tracks: People Development

Speaker(s): Kara Maciel
Although marijuana is still illegal under federal law, medical and recreational marijuana are legal in many states and state laws regarding employe... More...

Quick Serve Restaurants (Room 26 B)

25 Feb 20
1:00 PM - 1:25 PM

Tracks: Operating for Excellence

Speaker(s): Bryan Neiman ; Tom Clark
Quick serve restaurants in supermarkets are the perfect opportunity to serve diners looking for a high quality meal served quickly in a pleasant en... More...

Using Machine Learning to Drive Trip Frequency, Bigger Baskets and Profitability (Room 25 AB)

25 Feb 20
1:00 PM - 1:25 PM

Tracks: Omnichannel Marketing

Speaker(s): Dan Jones
Grocers want higher trip frequency, larger basket sizes, and more profit. This is especially true as consumers shop more classes of trade and sprea... More...

WGA Roundtable Discussions (Room 25C)

25 Feb 20
1:30 PM - 3:00 PM
Speaker(s): Allison Castillo
WGA, the sole organization representing female grocers and other women affiliated with the independent food industry, hosts 15 minute roundtable di... More...

A Fresh Approach to In-Store Deli (Room 26A)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: Focus on Fresh

Speaker(s): Brooks Davis
A successful fresh foods program starts with a true understanding of the market area and meets the needs and preferences of local shoppers. Hear ho... More...

A New Look at Food Traceability (Room 25 AB)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: Focus on Fresh

Speaker(s): Chris Drew ; Jeff Cowan
Learn how to raise consumer confidence in fresh food products through the power of food traceability. Using the common language of data standards, ... More...

ADA Compliant Websites and Social Media (Room 24 C)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: People Development

Speaker(s): Kara Maciel
In the past few years, disabled customers have filed hundreds of lawsuits across the country alleging that grocers have been using websites that ar... More...

Conquering the Last Mile (Room 28 DE)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: E-commerce

Speaker(s): Darlene Murphy
Store to front door delivery has historically been the most challenging aspect of e-commerce.  We’ll review creative ways retailers are ... More...

How to Handle a Recall (Room 26 B)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: Operating for Excellence

Speaker(s): Hilary Thesmar
Adhering to industry guidelines for handling a recalled product will minimize the impact on your stores, and most importantly, on your shoppers.&nb... More...

The Evolving Snack Category: Trends and Growth Drivers (Room 24 AB)

25 Feb 20
1:35 PM - 2:00 PM

Tracks: Strategies for Competing

Speaker(s): David Walsh
Spurred by the continued shift in consumer lifestyles and eating habits, snack sales continue to outpace total food and beverage sales. As Generati... More...

Competing with Discount Grocers (Room 26 B)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: Operating for Excellence

Speaker(s): Kevin Proctor
Don't miss this opportunity to learn why discount grocers are so effective and which US markets are most at risk of discount competition. ... More...

Developing a Learning Culture in Your Store (Room 24 C)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: People Development

Speaker(s): Paulo Goezler
A store with a strong learning culture discovers how to tap into people’s commitment and capacity to learn at all levels.  In this kind ... More...

For the Love of Baked Goods – Millennials and Gen Z (Room 26 A)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: Focus on Fresh

Speaker(s): Robb MacKie
The American Bakers Association, in partnership with The Center for Generational Kinetics, developed a national study on the decision factors drivi... More...

Outsourcing E-Commerce (Room 28 DE)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: E-commerce

Speaker(s): Mark Kemp ; Steve Henig
Retailers do have options when it comes to delivering food directly to the customer.  Services from third party vendors range from delivery on... More...

Personalizing the Digital Coupons Experience (Room 25 AB)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: Omnichannel Marketing

Speaker(s): Merrick Rosner ; Ted Balistreri
Today’s shopper expects a personalized experience at every touchpoint of their shopping journey. This includes the offers they receive from t... More...

Trends in Specialty Food: What’s Selling and Why (Room 24 AB)

25 Feb 20
2:10 PM - 2:35 PM

Tracks: Strategies for Competing

Speaker(s): Ron Tanner
Specialty food is growing at a rate more than three times faster than all food, and now represents 16% of food sales at retail. Learn what categori... More...

CBD Selling Strategies (Room 26B)

25 Feb 20
2:45 PM - 3:10 PM

Tracks: Operating for Excellence

Speaker(s): Russell Zwanka
Hear more about the explosive growth of CBD, how it is being sold, and how retailers are navigating the legal landscape.  We will review the o... More...

Cutting-Edge Marketing Strategies for E-Commerce (Room 25 AB)

25 Feb 20
2:45 PM - 3:10 PM

Tracks: Omnichannel Marketing

Speaker(s): Lonni Lattie ; Russ Everhart
Who is delivery and pick up important to and why?   What’s the most efficient way to reach these consumers?    Discover n... More...

How to Setup Your NGA Online Training Program (Spanish) (Room 24 C)

25 Feb 20
2:45 PM - 3:10 PM

Tracks: People Development

Speaker(s): Ana Velazquez
In this session, we will identify the best practices to implement NGA’s Online Training program. Take away seven quick steps to design your o... More...

Online Grocery and Fresh Produce (Room 28 DE)

25 Feb 20
2:45 PM - 3:10 PM

Tracks: E-commerce

Speaker(s): Ashley Nickle
How does produce fit into the grocery delivery and pickup landscape? We’ll examine the role fruits and vegetables play in successful e-commer... More...
Page 1 of 2