The NGA Show 2020

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

Exceeding the Expectations of a New Generation of Associates (Room 24 C)

23 Feb 20
4:10 PM - 4:35 PM

Tracks: People Development

Excellent customer service never goes out of style, but many training techniques do.  As shopping trends change, so should the way we look at how we train our employees. We’ll shift the focus on training our teams from going ‘above and beyond’,  to ‘creating a shopping experience’ for our customers. We will do this by exploring the importance of investing in your associates to build a strong team culture.