IAAPA Attractions Expo 2016

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Sessions (129)

IAAPA Rookies and Newcomers: FEC 101 (Offsite, Multiple Session Rooms (see description))

12 Nov 16
4:00 PM - 7:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Mike Abecassis ; Kyle Allison, ICAE ; Gregg Borman, ICAE ; Christine Buhr, ICAE ; David Cohen ; Julie Dion ; Michael Getlan ; Michelle Kapuscinski ; Dorothy Lewis ; Dutch Magrath ; Jerry Merola ; Richard Sanfilippo, ICAE ; Beth Standlee ; Drew Tewksbury ; Evelyne Villame ; Doug Wilkerson
Saturday, Nov. 12: 4 p.m.-7 p.m.    Sunday, Nov. 13: 8:30 a.m.-9:30 p.m.               ... More...

14th Annual IAAPA International Charity Golf Tournament (Room Hawk's Landing Golf Club, Orlando, FL)

13 Nov 16
7:00 AM - 2:00 PM
Join Industry colleagues for the 14th Annual IAAPA International Charity Golf Tournament supporting Give Kids The World Village. Give Kids The Worl... More...

7th Annual IAAPA Motorcycle Ride (Room Orlando Harley-Davidson, 3770 37th Street, Orlando)

13 Nov 16
8:00 AM - 2:00 PM
Take a motorcycle ride with industry colleagues during this exciting event which supports Give Kids The World Village, a nonprofit resort in Kissim... More...

SOLD OUT! IAAPA Institute for Attractions Managers (Room S331AB)

13 Nov 16
8:30 AM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Matt Heller, ICAE ; Randy Josselyn, ICAE ; Bret Pfost ; Ken Whiting, ICAE ; Myra Wood, ICAE
This event is SOLD OUT and there will be no waitlist.  Sunday, Nov. 13: 8:30 a.m.-5 p.m. Monday, Nov. 14: 8:30 a.m.-5 p.m. Tuesday, Nov. ... More...

EDUTour: Fun Spot America: An Evolution from FEC to Amusement Park (Room Fun Spot America, 5700 Fun Spot Way, Orlando, FL)

13 Nov 16
6:00 PM - 9:30 PM

Tracks: Facility Operations, Food and Beverage, Translated Events

Family entertainment center (FEC) and amusement park operators alike will enjoy thisexclusive tour to Fun Spot America, one of the Orlando area&rsq... More...

SOLD OUT! EDUTour: Zoo and Aquarium Day at the Kennedy Space Center (Room S230DE, Kennedy Space Center)

14 Nov 16
7:30 AM - 4:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): George Matsumoto
Experience the ultimate field trip for zoo and aquarium professionals. Hear from a deep-sea explorer who is currently combining research and educat... More...

Creating Events that Get Your Water Park Noticed (Room S310ABC)

14 Nov 16
9:00 AM - 10:15 AM
Speaker(s): Christina Miranda
In a world full of entertainment options and overloaded with messaging, it’s important to break through all the noise. Learn how to create fu... More...

FEC: Town Hall Birthday Party Forum (Room S310GH)

14 Nov 16
9:00 AM - 10:15 AM

Tracks: Facility Operations

Speaker(s): Carla Clark ; Brian Cohen ; Cesar Lago ; Marc Pollack ; Colleen Wyatt
Learn tips and tricks from some of the greatest party experts in the industry in this new, town-hall style open forum. Be prepared with questions f... More...

Food and Beverage (F&B) Journey to Success - A Panel of Distinction (Room S310EF)

14 Nov 16
9:00 AM - 10:15 AM

Tracks: Food and Beverage

Speaker(s): Bob Amoruso, ICAE ; Albert Cabuco, ICAE ; Tony Rodriguez ; Ken Whiting, ICAE
Three exceptional leaders in the F&B business participate in an exciting exchange of ideas! Be there to hear their secrets of success no matter... More...

HR Matters: Developing a Culture for Your Facility (Room S330CD)

14 Nov 16
9:00 AM - 10:15 AM

Tracks: Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Heather Barnes, M.A. ; Ann Tanner ; Carla Thacker
Every attraction and business has a culture whether they know or not. And that culture play a key role in failure or success. Learn the import... More...

Museums and What? Strange Bedfellows to Drive Revenue and Attendance (Room S330EF)

14 Nov 16
9:00 AM - 10:15 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Angie Flaminiano ; Ron Foth, Jr. ; Kim Moore ; Paul Newman ; Robert Mac West
Museums and Science Centers consistently need to reinvent themselves to remain relevant and attractive to their audience, and to expand their missi... More...

The Guest is Always Right: Is This Possible for Our Industry (Room S330AB)

14 Nov 16
9:00 AM - 10:15 AM

Tracks: Facility Operations, Translated Events

Speaker(s): Yvonne Bustamante, ICAL
There are some people that say the guest is always right and some that do not. Learn how to handle extreme situations with guests who use thei... More...

FEC Events and Promotions (Room S230FGH)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Facility Operations

Speaker(s): Mark Bingeman ; Collin Kerschner ; Paden Woodburn
Looking for fresh ways to drive traffic and increase revenue? Learn from experienced FEC operators as they share some of the events and promotions ... More...

Fraud in the FEC: General Information and Process Management (Room S330AB)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Facility Operations, Translated Events

Speaker(s): Luciana Periales ; Emiliano Rufeil
Process management should be a vital part of your business operations. Explore different aspects of fraud management, including how to implement co... More...

HR Matters: Performance Feedback – Tricks of the Trade (Room S310GH)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Chris Deere, ICAE
People crave feedback, so give your team the recognition they deserve, the improvement opportunities they seek, and the appropriate structure for t... More...

Live Performers: Injury Prevention, Wellness, and Return to Stage (Room S310EF)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Entertainment

Speaker(s): Liz Penn, DPT, CIMT
Creating and sustaining an injury prevention culture at an attraction requires a broad understanding from key players in the creative, show product... More...

Risky Business: Fail to Plan, Plan to Fail (Room S330CD)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Doug Harris ; Melanie Herman ; Leah Van Der Mei
Think ahead and get ahead.  Learn of the various ways risk management implementation can be a competitive advantage by making it part of your ... More...

What's Trending in Water Park Food and Beverage Stands and Retail Shops (Room S330EF)

14 Nov 16
10:30 AM - 11:45 AM

Tracks: Facility Operations, Food and Beverage, Games and Merchandise

Speaker(s): Steve Cohen ; Robert Cordier ; Greg Morrow ; Tiffany Roberts
Take a look at current trends and “must have” items for your water park food and beverage stands and merchandise shops. Hear successful... More...

Lunch and Learn: Disney Springs from Concept to Completion (Room S320)

14 Nov 16
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Jeffrey Abraham ; Maribeth Bisienere
Join Maribeth Bisienere, senior vice president of Disney Springs, ESPN Wide World of Sports, Water Parks and Mini-Golf and Jeffrey Abraham, ar... More...

2016 Food and Beverage Trends (Room S330CD)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Food and Beverage

Speaker(s): Bernie Campbell, ICAE ; Terry Riddle, ICAE ; Kenneth Withers
Stay current with the latest food trends offered by successful theme parks, water parks, zoos, and family entertainment centers. Learn about the ho... More...

Arcade 101: Fundamentals of FEC Success (Room S310EF)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Facility Operations

Speaker(s): Brian Cohen ; Jeff Ernst ; Joe Ingui
New to the arcade world? Explore the fundamentals of a game floor and discover the basics of room layout, game mix, card systems, reporting, and re... More...

Ask and Learn about the Model Aquatics Health Code (MAHC) (Room S230FGH)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Facility Operations

Speaker(s): Douglas Sackett
The Model Aquatic Health Code (MAHC), is a national guidance document developed by the US Centers for Disease Control (CDC ) to prevent drowning, i... More...

Creating and Elevating Consumer Events (Room S330EF)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Entertainment

Speaker(s): Adrea Gibbs, ICAE ; Todd Hougland ; Nancy Hutson ; Tony Moore ; Joe Whitcher
Discover how creating consumer events increases guest value and provides a positive return on investment for your attraction. A panel of industry l... More...

HR Matters: Tools for Managing the Transition from Frontline Employee to Supervisor (Room S330AB)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Food and Beverage, Games and Merchandise, Human Resources, Translated Events

Speaker(s): Matt Heller, ICAE
One of the most difficult transitions to make in any business is going from frontline employee to supervisor. In the attractions industry, these su... More...

Successful Integrated Marketing: The Right Tools For a Great Campaign (Room S310GH)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Marketing

Speaker(s): Rob Reed ; Maggie Warner
All great marketing starts with that one idea! Take your idea from concept to full fledged campaign, integrating group sales, marketing, public rel... More...

To Reach or Not to Reach? When Reaching for New Audiences is Worth the Effort, and When it's Not (Room S330GH)

14 Nov 16
2:00 PM - 3:15 PM

Tracks: Marketing

Speaker(s): Maureen Chen ; Dave Cobb ; Brad Harris ; David Rosenberg, ICAE
Most institutions understand their core audience and what it takes to attract them. To grow, however, many look to engage and reach untapped audien... More...

An Afternoon with Aquatic Industry Leaders (Room S310EF)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations

Speaker(s): Kenneth Ellis ; Christoph Kiessling ; Michael Oostman ; Chris Perry, ICAE ; Brian Sands
Learn about the latest trends on everything from opening a brand new property, operating one of the world’s leading water parks, legal i... More...

Building Great Group Sales for Your FEC (Room S330EF)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations, Marketing

Speaker(s): Beth Standlee
Building group sales begins with building a great sales team. If you’ve struggled with hiring, training, and compensating a sales team that s... More...

Emerging Trends in Immersive Design: 2016 in Review (Room S310GH)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Marketing, Technology

Speaker(s): Shawn McCoy ; Cynthia Sharpe
Join us for an inspiring review of the latest trends, projects, and stand-out experiences from around the world. In a fast-paced and stuffed-full-o... More...

Entertainment Design Seminar (Room S330GH)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Entertainment

Speaker(s): Linda Batwin ; Tom Cluff ; Jeremy Doucette ; Darrel Maloney ; Ryan Stana
Learn from some of the industry’s leading scenic, video, and lighting designers who will share an insider’s perspective on how these di... More...

HR Matters: The Big Recruitment Workshop (Room S310ABC)

14 Nov 16
3:30 PM - 6:15 PM

Tracks: Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Sheryl Bindelglass
Learn how to develop and implement an effective employee recruitment program that will allow you to stand out from the competition, find the right ... More...

Portrait of the American Attractions Visitor (Room S330CD)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Marketing

Speaker(s): Kerry Cannon ; Steve Cohen
A detailed look at the habits, motivations, and preferences of American tourists and visitors to attractions, theme parks, and amusement parks. Bas... More...

Treating Employees Like Family to Achieve Outstanding Customer Service (Room S330AB)

14 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations, Translated Events

Speaker(s): Daniel Catzman, ICAE
What is more important than family? Learn how to apply the values of family for internal and external customers. Improve your relationship with you... More...

Crisis Communications – A Look Inside and Out (Room S330AB)

14 Nov 16
5:00 PM - 6:15 PM

Tracks: Marketing, Safety and Security, Translated Events

Speaker(s): Sara Brady
NOTE: This session is not open to the press. Crisis Communications has evolved to become a critical element of business operations, particularly... More...

HR Matters: Think Global; Act Local (Room S330CD)

14 Nov 16
5:00 PM - 6:15 PM

Tracks: Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Tony Lines
Join an international panel of Human Resource professionals from across the globe as they explore the attractions industry’s differing approa... More...

SOLD OUT! Museum and Science Center Reception (Room S310AB - Atrium West)

14 Nov 16
5:00 PM - 6:30 PM

Tracks: Food and Beverage

This event is SOLD OUT and there will be no waitlist.  Museum and Science Center professionals are invited to attend this reception for dri... More...

SOLD OUT! Water Park Operators' Networking Event (Room S330AB - Atrium East)

14 Nov 16
5:00 PM - 6:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  End the first day of your IAAPA Attractions Expo experience with a short meet-and-gr... More...

Family Entertainment Center Reception (Room Hyatt Regency Orlando)

14 Nov 16
7:30 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

End your day at this lively networking reception exclusively for family entertainment center (FEC) owners, operators, and managers. Connect with yo... More...

SOLD OUT! EDUTour: Keys to the Kingdom, Backstage at Walt Disney World's Magic Kingdom (Room Walt Disney Magic Kingdom)

15 Nov 16
7:30 AM - 1:00 PM
NOTE: This session is not open to the press. This event is SOLD OUT and there will be no waitlist. The event will have a Standby Line ... More...

IAAPA Human Resources Symposium – Making Every HR Experience Matter (Room S331CD)

15 Nov 16
8:00 AM - 7:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Heather Barnes, M.A. ; Matt Heller, ICAE ; David Kinne ; Tony Lines ; Alison Montee ; Craig Wescott
Tuesday, Nov. 15: 8 a.m.-7 p.m.  The IAAPA Human Resources Symposium is an intensive one-and-a-half-day program that examines current ... More...

Kickoff Event (Room IAAPA Theater, N320)

15 Nov 16
8:30 AM - 10:00 AM
IMPORTANT NOTE: The event is hosted in the IAAPA Theater which is in room N320 on the third floor of the North Concourse. Shuttle buses will d... More...

SOLD OUT! Food and Beverage Consulting Program (Room S310D)

15 Nov 16
9:00 AM - 5:00 PM

Tracks: Food and Beverage

Get advice from some of the best brains in the industry on how to improve your food and beverage operations. Bring your ideas, challenges, floor pl... More...

Sold Out! Midway Games Consulting Program (Room S310D)

15 Nov 16
9:00 AM - 5:00 PM
This event is SOLD OUT and there will be no waitlist.  Get advice on how to improve your midway games and redemption operations. Bring your... More...

Sold Out! Retail and Merchandise Consulting Program (Room S310D)

15 Nov 16
9:00 AM - 5:00 PM

Tracks: Games and Merchandise

Meet with attractions industry professionals and get advice on how to improve your retail and merchandise operations. Bring your retail ideas, chal... More...

Sold Out! First-Time Buyers Experience; Tips for Newcomers (Room S230DE)

15 Nov 16
10:30 AM - 12:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  With nine miles of aisles and more than 1,000 exhibitors to visit, IAAPA Attractions... More...

FEC Lunch: Entrepreneurial Operational System (EOS) Initiatives (Room N310EFGH)

15 Nov 16
12:00 PM - 2:00 PM

Tracks: Facility Operations, Food and Beverage

Speaker(s): Chris White
Take your business to the next level with the implementation of Gino Wickman’s Entrepreneurial Operational System (EOS). Learn how to build a... More...

Games and Merchandise Roundtable (Room S310ABC)

15 Nov 16
12:00 PM - 2:00 PM

Tracks: Games and Merchandise

Speaker(s): Wes Smart, ICAE
Join industry professionals from a variety of locations and venues in group conversations about retail, games, and merchandise. This networking, br... More...

Latin American Conference and Lunch (Room S320)

15 Nov 16
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Mauro Sousa
Learn about the history and success of the Turma da Mônica brand, a leader in the sales of comic books in Brazil, with 86 percent of the market. ... More...

Operators Roundtable Lunch (Room S230FGH)

15 Nov 16
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Enjoy stimulating conversation at the IAAPA Operators' Roundtable. Share ideas, learn from other operators, and make meaningful connections at ... More...

Trade Show Floor Tour: Food and Beverage Suppliers (Room IAAPA Bookstore, Across S230C)

15 Nov 16
1:00 PM - 2:30 PM

Tracks: Facility Operations, Food and Beverage

Discover the latest innovations in food preparation equipment, food service supplies, carts, kiosks, vending machines, and other food-and-beverage-... More...

CANCELED EDUTour: Medieval Times Dinner, Tournament and Show Experience (Room 4510 W Vine St, Kissimmee, FL 34746)

15 Nov 16
1:30 PM - 7:30 PM
This EDUTour has been canceled. A refund will be processed for all registered attendees. Please contact Cory Luster with questions. Experience ... More...

Trade Show Floor Tour: Point-of-Sales Systems Suppliers (Room IAAPA Bookstore, Across S230C)

15 Nov 16
3:00 PM - 4:30 PM

Tracks: Facility Operations, Games and Merchandise, Technology

If you are in the market for a point-of-sale or ticketing solutions system, don’t miss this guided tour. Visit  participating exhibitors... More...

Trade Show Floor Tour: Water Park Suppliers (Room IAAPA Bookstore, Across S230C)

15 Nov 16
3:00 PM - 4:30 PM

Tracks: Facility Operations

Discover the latest innovations in wet rides, water playground systems, filtration and maintenance equipment, lifeguard and water safety services, ... More...

Why you should identity and add Young Professionals in your company to your IAAPA roster. (Room Location: IAAPA Central, Booth #3831)

15 Nov 16
3:00 PM - 3:20 PM
Learn how to use IAAPA membership to engage your emerging leaders and drive your company's success in the future.  Featuring t... More...

A Capital Idea for Water Parks (Room S310EF)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Marketing

Speaker(s): Tony Brancazio ; Ray DeLaughter ; Myra Wood, ICAE
Getting set for a new capital year at your water park? Then you need to learn these five dynamic attraction perspectives that use marketing to leve... More...

CEO Speaks (Room S320)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Chris Deere, ICAE ; John Duffey ; Matt Heller, ICAE ; Eli Stovall
Learn from top industry executives as they discuss what is new in business and leadership, how they lead their companies, and insights into the fut... More...

Creating a Profitable Future for your FEC (Room S330AB)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations

Speaker(s): Rick Heim ; Janice Jokkel ; Melissa Teates, CAE
Wish you had a better grasp of your numbers? Wonder if you are ready to manage the ever-changing economic climate? Want to be bullet-proof business... More...

F&B Mini Case Studies: the Good, the Bad, the Ugly (Room S330GH)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Food and Beverage

Speaker(s): Bernie Campbell, ICAE ; Alex Curavo, ICAE ; Michael Henninger ; Mike Holtzman
Discover the successful and failed implementations of specific new products, new layouts, new signage, plus more in several real-world food and bev... More...

Fraud, Fraudsters, and Employee Theft (Room S330EF)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations, Safety and Security, Technology

Speaker(s): Thomas Blackman ; Phyllis Calloway ; Dana Chmiel ; Randy Josselyn, ICAE ; Sylvia Matiko ; Eric Meixler ; Randy Ross
The last thing you want to deal with is dwindling profits! Learn from a panel of experts how to combat credit card fraud, attraction ticket scams, ... More...

HR Matters: HR for Non-HR Managers (Room S310ABC)

15 Nov 16
3:30 PM - 6:15 PM

Tracks: Facility Operations, Food and Beverage, Games and Merchandise

Speaker(s): John Jachim, ICAE
Not a Human Resource manager but still responsible and accountable for a variety for HR issues at your attraction? This session is designed specifi... More...

Midway Games: Lessons in Creating an Environment (Room S330CD)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Games and Merchandise

Speaker(s): Adrea Gibbs, ICAE ; Alan Kanter ; Kevin Moritis ; Craig Platt ; Annika Troselius
Some locations are steeped in brilliant theming. Some have old favorites they have given a new twist.  Some have grown their games participati... More...

Operational Compliance Under the U.S. Americans with Disability Act (Room S230DE)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Facility Operations, Governmental Relations, Human Resources

Speaker(s): Erik Beard, ICAE
NOTE: This session is not open to the press. The U.S. Americans with Disabilities Act (ADA) can be confounding to amusement operators in the Uni... More...

The Value of Volume: Maximizing Sales (Room S310GH)

15 Nov 16
3:30 PM - 4:45 PM

Tracks: Marketing

Speaker(s): Rhonda Khabir
This high-energy session designed for general managers and sales professionals, will demonstrate how to leverage volume sales to increase revenue a... More...

F&B for Your FEC (Room S330EF)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Facility Operations, Food and Beverage

Speaker(s): Steve Cohen ; Nick Moore ; Wayne Stancil ; Barry Zelickson
What to do next? Can you upgrade without a complete remodel? Is it time to start serving alcohol? Should you stick with your snack bar or concessio... More...

F&B Preparing for Generation Y and Z (Room S310EF)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Food and Beverage

Speaker(s): Bryon Bustamante ; Terry Riddle, ICAE ; Siobhan Wright
A new and fresh look at F&B for the next generation. You’ll examine fresh branding strategies, structuring venues to be relevant over the... More...

IAAPA Hall of Fame Panel (Room S230FGH)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Dick Kinzel ; Richard Nunis ; Bob Rogers
This year’s IAAPA Hall of Fame inductees are joined by two past IAAPA Hall of Fame inductees* as they share their knowledge and wisdom w... More...

Midway Games: Design on a Dime (Room S330AB)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Games and Merchandise

Speaker(s): Brad Loxley, ICAE ; Eric Meixler
In today’s economy, competition for per cap dollars is increasingly difficult and let’s face it, midway games are often at the bottom o... More...

Using Technology to Defend Claims Against Amusement and Water Parks (Room S330GH)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Technology

Speaker(s): Erik Beard, ICAE ; Heather M. Eichenbaum ; Steve Fram
Technology is everywhere in today's recreation and leisure facilities. Parks use security cameras, ride photo systems, mobile apps, wristbands ... More...

Young Professionals: Welcome to the Industry Forum (Room S330CD)

15 Nov 16
5:00 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Marika Barranco ; Will Barrett Morey, ICAE ; George Panton
Are you a student or just starting out in your career? Learn tips and tricks for successful networking and career advancement and put your skills t... More...

Opening Reception (Room IAAPA Theater, N320)

15 Nov 16
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

A highlight of Expo, the Opening Reception gives you the opportunity to meet business and professional contacts and make new friends. Join us for t... More...

SOLD OUT! Young Professionals Reception (Room Mango’s Tropical Café, 8126 International Drive)

15 Nov 16
8:00 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  A must-attend evening for any young professional at the Expo ages 18-35, whether you... More...

Sold Out! EDUTour: The Crayola Experience (Room The Florida Mall, 8001 S Orange Blossom Trail)

16 Nov 16
7:30 AM - 12:00 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Marketing, Translated Events

Speaker(s): Dan Aylward
This event is SOLD OUT and there will be no waitlist. The event will have a Standby Line open 30 minutes before the tour departure time locate... More...

GM and Owners' Breakfast (Room IAAPA Theater, N320)

16 Nov 16
8:15 AM - 9:45 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Steve Van den Kerkhof
The GM and Owners’ Breakfast is one of the premier networking events for senior attractions industry executives from around the world. One of... More...

Arcade 201 - The Sixth Sense (Room S330CD)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Facility Operations

Speaker(s): Mike Abecassis
Develop your “game room antenna" as a seasoned veteran shares his intuition and knowledge to help you create a stronger, more ... More...

Creating Spaces with the Senses to Develop a First Class Guest Experience (Room S331AB)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Entertainment, Facility Operations, Games and Merchandise

Speaker(s): Joel Beckerman ; Gordon Grice ; Scott Lukas
In this business, we know every experience guests develop is no easy task. Gain insight into some of the latest and greatest examples of senso... More...

Guests Are Depending on YOU: Responsible Food Practices and Programs (Room S310GH)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Food and Beverage

Speaker(s): Vern Gassen ; Rob Gordon, ICAP ; Jose Lule ; Lisa Musician, RD, LDN ; Siobhan Wright
What are the safeguards your operation offers to meet guests’ dietary needs and to serve healthy fresh food? Join industry experts as they di... More...

How New Technology is Changing the Landscape of the Guest Experience (Room S330AB)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Entertainment, Facility Operations, Food and Beverage, Translated Events

Speaker(s): Eric Boen ; Tony Clark ; Randy Josselyn, ICAE ; Brian Morrow ; Jeff Prystajko
Join a panel of experts as they take you through a journey of new technologies altering the canvas of the guest experience. From virtual reality ri... More...

HR Matters: Build a Training Culture through the Leadership and Executive Team (Room S330EF)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Food and Beverage, Games and Merchandise, Human Resources

Speaker(s): Mimi Fu ; Tom Mehrmann, ICAE
Who will lead your organization in the future? Do they have the technical and people skills they need to drive your business to the next level? Con... More...

Merchandise: One Good Display (Room S310ABC)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Games and Merchandise

Speaker(s): Adrea Gibbs, ICAE ; Gary Popp, ICAE
With space at a premium, not every shop is in a position to have many lavish and varied displays, but with the right display, you can attract peopl... More...

Video Production Techniques: Low Cost, High Returns (Room S330GH)

16 Nov 16
9:00 AM - 10:15 AM

Tracks: Marketing

Speaker(s): Scott Brown ; Jason McCollim
Using social media video platforms to deliver creative content and brand awareness is one of the most under-utilized tools in marketing today. See ... More...

Alcohol Sales: Are they Right for Your Facility? (Room S330EF)

16 Nov 16
10:30 AM - 11:45 AM

Tracks: Food and Beverage

Speaker(s): Suzanne Hewitt ; Bret Pfost
Alcohol has long been the white elephant in family entertainment. Today, however, many facilities recognize the need to provide the opportunity for... More...

Buzz Off: Drone Usage and U.S. Regulation for the Attractions Industry (Room S330AB)

16 Nov 16
10:30 AM - 11:45 AM

Tracks: Facility Operations, Governmental Relations, Safety and Security, Translated Events

Speaker(s): Erik Beard, ICAE
NOTE: This session is not open to the press. The use of unmanned aerial systems, commonly known as "drones" has taken off (pun in... More...

Canceled: Amusement Parks and Attractions Constituency Lunch and Keynote Address (Room S320)

16 Nov 16
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Al Weber, Jr. PhD
In light of the sudden passing of Al Weber, Jr., President and CEO, Apex Parks Group, on Nov. 8, IAAPA's Amusement Parks and Attractions Commit... More...

Digital Matters: Social Media, eCommerce, Email, and Advertising Workshop (Room S310ABC)

16 Nov 16
12:00 PM - 2:00 PM

Tracks: Marketing, Safety and Security

Speaker(s): Danielle Beckmann ; Scott Brown ; TJ Christensen ; Jason McCollim ; Kevin McNulty ; Nicholas Stoeckle
Join us for an interactive, lively roundtable workshop and explore how to use digital tools to help solve common business challenges. Hear from exp... More...

FEC Lunch: Facility Tweaks, Enhancements, and Improvements that Make a Difference (Room N310EFGH)

16 Nov 16
12:00 PM - 2:00 PM

Tracks: Facility Operations

Speaker(s): Brian Cohen ; Barry Zelickson
Hear a variety of simple improvements, enhancements, and ideas that you can implement at your FEC to improve your bottom line. Discover how FEC spe... More...

Water Park Operators' Lunch (Room S230FGH)

16 Nov 16
12:00 PM - 2:00 PM

Tracks: Facility Operations, Food and Beverage

Speaker(s): Jason Arthur ; Frederic Bouvard ; Robert Cordier ; Jody Kneupper ; Wuthichai Luangamornlert ; Bryan Nadeau ; Ori Ovics ; Maggie Warner ; Myra Wood, ICAE
Join water park colleagues from around the world to discuss the latest trends, challenges, and opportunities throughout the industry. Bring your be... More...

Drive profitabilty and retention through a winning employee incentive program (Room Location: IAAPA Central, Booth #3831)

16 Nov 16
3:00 PM - 3:20 PM
Hear from Silverwood Theme Park’s General Manager, Paul Norton and HR Director, John Jachim, as they share tips on how they built... More...

Legends 2016: The Making of Shanghai Disney Resort (Room S330ABCDEF)

16 Nov 16
3:30 PM - 6:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Bob Rogers ; Craig Russell ; Nancy Seruto ; Marty Sklar ; Bob Weis
Legends is always a lively and insightful perspective from the industry giants who made the attractions industry and immersive experiences what it ... More...

Calling FECs: Tips to save on expenses and grow your revenue (Room Location: IAAPA Central, Booth #3831)

16 Nov 16
4:00 PM - 4:20 PM
Hear an overview of new tools and services designed by FECs for FECs delivered by Kyle Allison, General Manager of Andy Alligator's... More...

IAAPA Brass Ring Awards (Room IAAPA Theater, N320)

16 Nov 16
4:30 PM - 6:00 PM
Everyone is invited to join friends and colleagues at IAAPA's largest awards event: The IAAPA Brass Ring Awards. Be there when IAAPA presents t... More...

European, Middle East, Africa (EMEA) Reception (Room Hyatt Regency Orlando Pool Deck)

16 Nov 16
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Attractions industry professionals from Europe, the Middle East, and Africa are invited to join their colleagues for a networking and social event.... More...

Latin American Reception (Room S320)

16 Nov 16
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Join us at the traditional Reception for Latin America: a pleasant opportunity to catch up with old friends, meet new valuable contacts and set imp... More...

SOLD OUT! Carnival and Showman Reception (Room S230DEFGH)

16 Nov 16
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

This event is SOLD OUT and there will be no waitlist.  Carnival owners, showmen, and outdoor amusement business operators are invited to re... More...

SOLD OUT! Water Park Social (Room Discovery Cove, SeaWorld, 6000 Discovery Cove Way)

16 Nov 16
7:00 PM - 9:30 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Games and Merchandise, Marketing, Technology

This event is SOLD OUT and there will be no waitlist.  Water park operators from around the world gather for this not-to-be-missed networki... More...

SOLD OUT! EDUTour: SeaWorld Orlando Retail and Games Operations (Room SeaWorld Orlando, 7007 Sea World Dr, Orlando)

17 Nov 16
6:30 AM - 12:00 PM

Tracks: Facility Operations, Games and Merchandise

This event is SOLD OUT and there will be no waitlist. The event will have a Standby Line open 30 minutes before the tour departure time locate... More...

IAAPA Charity 5K Run and 1 K Walk, Footprints from the Heart (Room Give Kids The World Village (GKTW); 210 S Bass Rd)

17 Nov 16
6:45 AM - 10:00 AM
Join us for this fun-filled event that winds through the whimsical pathways of Give Kids The World Village! Here's your chance to experien... More...

Asia-Pacific Breakfast (Room S320)

17 Nov 16
8:00 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Mingle with the professionals and leaders from the Asia Pacific attractions industry to discover the trends, new developments, and hot topics impac... More...

Canadian Breakfast (Room S230FGH)

17 Nov 16
8:00 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Samuel Grenier
Join facility suppliers, attractions operators, and IAAPA members from Canada for a networking and business breakfast. Learn about IAAPA’s wo... More...

SOLD OUT! EDUTour: Disney's Typhoon Lagoon, a Focus on Water Park Operations (Room Typhoon Lagoon, 1145 Buena Vista Dr, Orlando, FL)

17 Nov 16
8:30 AM - 12:00 PM

Tracks: Facility Operations, Safety and Security, Translated Events

This event is SOLD OUT and there will be no waitlist. The event will have a Standby Line open 30 minutes before the tour departure time locate... More...

Can You See It? Identifying the Hidden Risks in Your FEC (Room S310GH)

17 Nov 16
9:00 AM - 10:15 AM

Tracks: Facility Operations, Safety and Security

Speaker(s): Drew Tewksbury
NOTE: This session is not open to the press. Join fellow family entertainment center (FEC) operators to review common incidents reported at... More...
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