Tuesday, Nov. 15: 8 a.m.-7 p.m.
The IAAPA Human Resources Symposium is an intensive one-and-a-half-day program that examines current human resources practice in the attractions industry. The focus is on organizational development with particular emphasis on how to sustain, manage, or change a company culture in a busy attraction.
Through multiple experiences and presentations, participants gain extensive knowledge and insight about how to drive a positive culture in their own organizations. Attendees can share their challenges and triumphs with a group of like-minded, people-focused professionals. Every experience matters for every employee, so every experience must be examined to develop a winning company culture.
Key topics that will be addressed include:
- Crucial elements of building a world class culture.
- The importance of developing strength within the leadership team.
- Strategies to encourage frontline engagement with guests.
- Universal Orlando Resort’s approach to driving and sustaining culture.
The program consists of classroom study sessions and a behind the scenes look at how Universal Orlando Resort approaches creating and maintaining their culture. Participants will also attend the IAAPA Kick Off event as a group on Tuesday morning.
The symposium is intended for those who are currently in HR roles or hold a management or leadership position.
Exclusive Experience at Universal Orlando Resort
The program includes a presentation at Universal Orlando Resort where the management team will share the facility’s success in delivering a premium guest experience through their “team member first” culture.
HR Meet and Greet
The experience at Universal Orlando concludes with an evening social event.
Symposium fee includes:
- Participant materials
- Lunch and break
- Field experience at Universal Orlando Resort
- Reserved seating at the Kickoff Event
- Evening social at Universal Orlando Resort
- Certificate of Completion
IAAPA CERTIFICATION: 13 credit hours
SCHEDULE:
Tuesday, Nov. 15: 8 a.m.-7 p.m. (OCCC) – Classroom Study and Field Experience
Wednesday, Nov. 16: 8:30 a.m.-1 p.m.
VERY IMPORTANT INFORMATION
Note: The course starts on Tuesday morning at the IAAPA Kickoff event. This event is taking place in the IAAPA Theater in room N320 and is located on the NORTH side of the Orange County Convention Center. Course attendees should go directly to the IAAPA Theater on Tuesday morning where you will be greeted and directed to your seat.
FOOD AND BEVERAGE: Breakfast and lunch.
NOTES: Separate ticket and Expo badge required for entry. Participants must be 18 or older; 21 or older to consume beer or wine. Participants must be 18 years or older and be enrolled in the symposium to participate in the field experience.
COST: US$249 IAAPA members; US$349 nonmembers. Tickets should be purchased in advance as space is limited and may sell out. Course fee includes: course tuition and support materials, daytime meals and refreshments, reserved seating at the Expo Kickoff Event, the field experience at Universal Orlando Resort, and a certificate of completion.