IAAPA Attractions Expo 2016

Using Technology to Defend Claims Against Amusement and Water Parks (Room S330GH)

Technology is everywhere in today's recreation and leisure facilities. Parks use security cameras, ride photo systems, mobile apps, wristbands with RFID chips, and electronic ticket cards to ensure safety and enhance patron enjoyment. Guests and their families and friends use smartphones, iPads, and other devices to record their experiences and then post comments, pictures, and video to their social media accounts. The information captured by these technologies can serve as a valuable tool to defend against claims if properly secured but can be highly detrimental if not handled appropriately.