Indian Gaming Tradeshow 2019

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Sessions (130)

Early History: How We Got Here (Room 17B)

01 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Buddy Frank
From Bingo to Cabazon to IGRA to Compacts to Las Vegas-style Megaresorts. Also we’ll look at some of the famous/infamous characters who&r... More...

Executive Leadership: Career Path For Casino Leaders (Room 17A)

01 Apr 19
11:00 AM - 11:50 AM
Speaker(s): James Munoa
·         Introduction to a High Performance Cultural Operating System ·   ... More...

Introduction To The Title 31 Master Series (Room 14B)

01 Apr 19
11:00 AM - 11:50 AM
Speaker(s): George Metkovich ; Josh Peukert
An overview of the Title 31 Regulations, developments and changes in the Title 31 Regulations, along with current industry hot topics, including sp... More...

The Business Of Sports Betting: An Introduction (Room 16AB)

01 Apr 19
11:00 AM - 11:50 AM

Tracks: Sports Betting

Speaker(s): Frank Pracukowski ; Melissa Blau
Understand the components (operations, trading and technology) and what it takes to run a successful sports book.  Setting expectations o... More...

Basic Slot Math and Other Confusing Stuff (Room 17B)

01 Apr 19
12:00 PM - 12:50 PM
Speaker(s): Buddy Frank
An Overview For Those Who Don’t Like Math and a decoder for all those acronyms like SAS, RNGs, CTRCs and other gibberish​.  More...

Communication: Results Driven Culture (Room 17A)

01 Apr 19
12:00 PM - 12:50 PM
Speaker(s): James Munoa
·         Identifying and adapting to different communication styles ·   &n... More...

Finding A Partner: How To Write An RFP (Room 16AB)

01 Apr 19
12:00 PM - 12:50 PM

Tracks: Sports Betting

Speaker(s): Brian Wyman Ph.D. ; Charles Harper ; Gene Johnson ; Kresimir Spajic ; Valerie Spicer
Understanding the questions to ask when selecting a sports betting provider.  Technology is not your only focus, putting an emphasis on t... More...

Preparing Your Casino For When The IRS Comes Knocking (Room 14B)

01 Apr 19
12:00 PM - 12:50 PM
Speaker(s): George Metkovich ; Josh Peukert
This session will provide information the IRS is looking at when they come to a Casino to perform a Title 31 audit and how to best prepare for thei... More...

Luncheon Keynote with Vic Salerno, President, USBookmaking (Room 16AB)

01 Apr 19
1:00 PM - 1:50 PM

Tracks: Sports Betting

Speaker(s): Vic Salerno
Vic Salerno is a member of the AGA's Gaming Hall of Fame because of his legendary career as a legal bookmaker in Nevada. As head of American Wa... More...

Internal Risks That May Lead To Enforcement Actions (Room 14B)

01 Apr 19
2:00 PM - 2:50 PM
Speaker(s): George Metkovich ; Josh Peukert
A review of internal risks that may result in regulatory penalties and criminal fines associated with BSA/AML program deficiencies.  This will... More...

Marketing and Market Research (Room 17B)

01 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Mary Loftness ; Michael Meczka
What works today from blowing up balloons and slot tournaments to bus programs; free play and entertainment. What players are saying about slot... More...

Performance Driven Culture, Crucial Accountability (Room 17A)

01 Apr 19
2:00 PM - 2:50 PM
Speaker(s): James Munoa
·         How to hold anyone accountable at any level of the organization ·  &nb... More...

Technical: A Comparative Analysis (Room 16AB)

01 Apr 19
2:00 PM - 2:50 PM

Tracks: Sports Betting

Speaker(s): Dan Shapiro ; Harald Neumann ; Jay Kornegay ; Melissa Blau ; Thomas Rasmussen
Lessons learned from US launches in New Jersey and Mississippi.  Hear from an established US market, Las Vegas.  Differences to co... More...

Being An Influencer and Drive the Execution Process (Room 17A)

01 Apr 19
3:00 PM - 3:50 PM
Speaker(s): James Munoa
·         How to find the right solution and solve the problem quickly ·   ... More...

Developing An Effective Employee Training Program (Room 14B)

01 Apr 19
3:00 PM - 3:50 PM
Speaker(s): George Metkovich ; Josh Peukert
Because Title 31/AML Program training is mandated by FinCEN it is imperative that Gaming Commission and Management develop a quality training f... More...

Legal & Regulatory Guidelines: Living With What Gets Written Into Law (Room 16AB)

01 Apr 19
3:00 PM - 3:50 PM

Tracks: Sports Betting

Speaker(s): Bea Carson ; Frank Pracukowski ; Jeff Ifrah ; Michael Hoenig ; Stephen Hart
Not all conracts are created equal Protect your casino and your existing/future database of players  Considerations of online, ret... More...

Video Poker and Progressives (Room 17B)

01 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Bob Dancer ; Buddy Frank
Some More Math (but easy) About The Country’s Most Popular Machine and How To Play Better.  How progressive meters work and why they... More...

Developing Hands-On, Real-World Title 31/AML Compliance Processes and Procedures That Work! (Room 14B)

01 Apr 19
4:00 PM - 4:50 PM
Speaker(s): George Metkovich ; Josh Peukert
This session will provide attendees with real-world examples of detailed compliance activities and procedures that have proven to be effective ... More...

Slot Cheating and Our Future (Room 17B)

01 Apr 19
4:00 PM - 4:50 PM
Speaker(s): Buddy Frank
A look at those who’ve cheated in the past and present and how to stop some who may try tomorrow.  Also a look at some of the newest... More...

Summary, Follow-Up and Follow-Through: The Work of Leaders DISC Online Assessment (Room 17A)

01 Apr 19
4:00 PM - 4:50 PM
Speaker(s): James Munoa
·         A powerful tool for personal Self-Assessment ·     &nbs... More...

Advanced Optimization in Table Games (Room 11B)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Gaming Operations

Speaker(s): Ari Mizrachi
Increase your table game profits with effective yield management! We’ll provide an in-depth understanding of the science and math that drives... More...

Backing Yourself Out of the Corner (Room 2)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Enterprise Development

Speaker(s): Samuel Olbekson AICAE, AIA
Learn how Master Planning can save your resort or casino from becoming obsolete. Hear about how to integrate your space into the surrounding tr... More...

Capital Sourcing for Small and Mid-Size Casinos (Room 1B)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): David Howard ; Frank King ; Jim Klas ; MATTHEW EDEN ; Seth Pearman
This panel brings together investment banking experts and Tribal leaders to discuss opportunities and difficulties for obtaining financing for ... More...

Critical Data Analytics for Small & Mid-Sized Tribal Casinos (Room 9)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Management and Development

Speaker(s): Alan Meister ; Anastasia Stasi Baran ; Andrew Cardno ; Brian Wyman Ph.D. ; John Repa
Not all tribal gaming facilities are created equal. They vary on many dimensions, including the size and scope of operations. While small and mid-s... More...

Govt-to-Govt Relations: The New Gaming Paradigm (Room 10)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Legislative and Policy

Speaker(s): John Tahsuda ; Katherine Spilde Ph.D. MBA
IGRA has been a foundation for the growth of Tribal gaming for 30+ years. As competition increases and Tribal expertise grows, how will the Governm... More...

How Small to Mid-Sized Casinos are Capitalizing on Social Gaming (Room 3)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Emerging Gaming

Speaker(s): Chad Germann ; Duane Chapman ; Justin Shank ; Leila Pleasant ; Richard Schwartz
As Indian Country waits for real-money online gaming, you can still offer your customers an “online” experience that builds loyalty, ga... More...

How To Watch A Game You Never Dealt (Room 16A)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): George Joseph
In today's gaming world, many floor people, pit bosses and surveillance crew are now tasked with watching casino games they had never dealt... More...

Is a Brand Worth It? (Room 8)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Marketing

Speaker(s): Amanda Dunks ; BRANDON HAUGEN ; Dave Furano ; Kristi Jackson ; M. Robinson ; Mark Fulton
There are myriad companies offering to do everything from re-brand an entire property/operation, to hotel brands, to restaurants and other amen... More...

Managing a Critical Incident From Start To Finish: Lessons Learned (Room 14B)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): Andrew Hofstetter ; Armando Martinez ; Boyd Long
This course will provide an overview of a real critical incident that occurred at a Southern California Tribal Casino in 2018 in order to improve l... More...

NIGA 2019: Update on Tribal Opioid Litigation (Room 11A)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Hot Topics

Speaker(s): Brendan Johnson ; Tim Purdon
Opioids are the biggest public health threat in Indian Country, causing tribes to expend hundreds of millions to stop this epidemic. Over 80 Tribes... More...

Preparing for Leadership: Lessons for the Next Generation Serving on Boards/Council (Room 14A)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Women in Tribal Gaming

Speaker(s): Latisha Casas ; Melonie Calderon ; Stephanie Black ; Theresa Merlino
This panel will be comprised of Millennial and Gen X female leaders who are currently serving in key leadership positions. Panelists will share... More...

Promotions and Player Tracking "The Real Risk to Your Bottom Line" (Room 7B)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): Josh Benefield
This course will provide specific instructions and exercises focusing on the intent of the Promotions and Player Tracking controls. Attendees w... More...

Tackling the Unique IT Challenges of Casinos (Room 4)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): Bobby Simpson ; Janet Cole-Spitler ; Linda Arredo ; Prasanna Satarasinghe
Modern casinos are very high-tech and need information technology to run smoothly. But handling advanced technology with a limited staff in rem... More...

Top 10 "Secrets" to Maximizing Your F&B Profits While Delighting Your Guests (Room 1A)

02 Apr 19
9:00 AM - 9:50 AM
Speaker(s): George Burkhardt
George Burkhardt presents excerpts from his popular F&B Profit Mindset series in a take off of David Letterman’s Late Night Top 10 li... More...

Tribal Cannabis 2019: The Latest Legislative and Regulatory Issues (Room 7A)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Regulation and Compliance

Speaker(s): Dave Vialpando ; Lael Echo-Hawk ; Mark Levitan ; Ronald Flores CSP ; Ryan Burns ; Tina Braithwaite
This panel of Tribal cannabis professionals will provide attendees with an overview of the current state of the cannabis industry in Indian Cou... More...

U.S. Sports Betting After PASPA (Room 16B)

02 Apr 19
9:00 AM - 9:50 AM

Tracks: Sports Betting

Speaker(s): Chris Grove ; Loretta Tuell ; Michael Hoenig ; Sheila Morago ; Steve Bodmer
This session will provide an overview of the national sports betting landscape in the U.S. We will discuss tribal and commercial sports betting... More...

Applying a Risk-Based Internal Audit Approach to Marketing (Room 8)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Marketing

Speaker(s): Joe Busby ; Rodrigo Macias
Casino marketing departments seem to have unlimited budgets with little oversight, allowing the opportunity for internal and external fraud. In... More...

Beyond the Margin: What Else Does Sports Betting Do For Your Property? (Room 16B)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Sports Betting

Speaker(s): Gene Johnson ; Jay Kornegay ; Kresimir Spajic ; Max Bichsel ; Vic Salerno
Is sports betting a silver bullet for casino revenue or just a low margin amenity? What additional benefits does sports betting bring to a Trib... More...

Booking Big Entertainment in a Small Market (Room 11A)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Hot Topics

Speaker(s): Billy Brill ; Dan Pferschy ; DARIUS SABET ; Erik Stein ; Michael Maines ; Ryan Frohberg
Small market? This informative session will show how to capitalize on entertainment without breaking the bank. Learn what your casino can do to com... More...

Class II/III Technologies That Can Be Leveraged to Modernize Compliance (Room 11B)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Gaming Operations

Speaker(s): John Bunch ; Mike Trask ; Nimish Purohit ; Tyler Johnson
Many Tribal casinos have state-of-the-art technology. But paper audits, separate shipping of game media and cabinets, and other practices have not ... More...

Creating a Cyber Resilient Organization (Room 16A)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Troy Hawes
This session examines the practice of monitoring and responding to cyber incidents requires vigilance and a programmatic approach to proactivel... More...

Curbing Waste In The Kitchen: The Path to Sustainability (Room 1A)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Andre Villasenor ; April Buckley ; Mark Funkhouser ; Roger Gros ; Timothy Wilcox
Today’s modern tribal casinos have many dining options. Whether it’s a snack bar, an all-you-can-eat buffet or fine dining restaura... More...

ELLEvate Your Woman In Gaming Brand (Room 14A)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Women in Tribal Gaming

Speaker(s): Haydee Antezana
If you’re looking to establish yourself as an authentic leader in tribal gaming, don’t miss this important session. We’ll dis... More...

Financial Reporting Update for Tribal Gaming...2019 and Beyond (Room 1B)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Casey Riddle ; Gemma Han ; Nick Butler ; Ryan Burns
This panel will provide a general overview regarding implementation issues and deadlines for recently issued accounting standards impacting Tri... More...

From Concept to Generating Revenue: On-Boarding New Gaming Verticals and Technology (Room 3)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Emerging Gaming

Speaker(s): Itsik Akiva ; Jason Wolf Rosenberg
Launching Sports Betting, iGaming, Social Gaming, Skill Games, eSports or any other new gaming vertical is a daunting task. There are a lot of step... More...

Generational Problems: Making it Work with Every Generation (Room 9)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Management and Development

Speaker(s): Steve Beck
Have you ever wondered, "Why do Millennials feel Entitled?"...or do they? This session explores how to create a workplace environment... More...

Introduction to Part 518 Self-Regulation (Room 7B)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Christinia Thomas ; E. Sequoyah Simermeyer
Participants will be provided an overview of the process and procedures for implementation of, review, and approval of Self-Regulation requests... More...

Moving Beyond Strategic Planning to Implementation (Room 2)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Enterprise Development

Speaker(s): Jamie Fullmer ; John Mooers
Across Indian Country, bookshelves are full of great (and expensive) plans that have never been implemented. Join us for this fun and interacti... More...

Resources for Tribal Regulators: Mitigating The Compliance Risks (Room 7A)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Regulation and Compliance

Speaker(s): Dave Vialpando ; Jalene Wells ; Kelli Weaver ; Kelly Myers ; Les Stanley
Participants will learn what resources are available to screen the vendor companies and their principals by utilizing social media reports, interna... More...

Strategies To Increase The Survivability Of An Active Shooter Incident (Room 14B)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Andrew Hofstetter ; Eddie Ilko ; George Jenkot
This session will provide attendees with strategies and techniques beyond the basic run, hide, and fight class. A level II class in the Active Shoo... More...

UPDATE: U.S. Federal and State Gaming Legislation (Room 10)

02 Apr 19
10:00 AM - 10:50 AM

Tracks: Legislative and Policy

Speaker(s): Gregory Smith ; Holly Cook-Macarro ; John Harte ; Wilson Pipestem
Legislation is on the rise both at the State and Federal level as each anticipates their approach towards the expansion of gaming offerings. Tribal... More...

VIP Customer Retention: Don't Let Your Biggest Revenue Producers Walk Out The Door (Room 4)

02 Apr 19
10:00 AM - 10:50 AM
Speaker(s): Andrew Goldberg
Smaller regional casinos face tremendous difficulty retaining the loyalty of their most frequent guests. In many cases the top 10% of gamblers ... More...

Balancing The Needs Of Your Hotel and Casino (Room 4)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Andrew Kerzmann ; Mary Ketterling ; Nick Schoenfeldt ; Rich Emery ; Robert Miguel
The hotel manager wants a full house. The casino manager wants a full floor. Tribal leadership wants the most profitable casino resort possible... More...

Budgeting and Long-Term Financial Planning in Tribal Gaming (Room 9)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Management and Development

Speaker(s): Kris Salmon ; Lisa Miles ; Marcia Martin ; Ryan Burns
Tribal governments and their gaming operations must work together to make program and service decisions when allocating funds and developing team m... More...

Developing Your Plan of Action for Success (Room 14A)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Women in Tribal Gaming

Speaker(s): Paula Allen
You can have the best tools and resources available but without a growth mindset and a clear plan, you may fall short of your dreams.  In an i... More...

How Does Data Analytics Help Identify Malfeasance? (Room 1B)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Debra Thompson
This session will provide guidance on how to use data analytics to separate the data noise from the valuable information using internal and ext... More...

How Small to Mid-SIzed Tribal Properties Can Leverage Data Analytics (Room 8)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Marketing

Speaker(s): Lynette O'Connell
Struggling with understanding your data and how to use it to improve your operation? We get it. In this session, we'll cover ways to get wh... More...

Maintaining Regulatory Compliace While Keeping Your Facility Operational (Room 7A)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Regulation and Compliance

Speaker(s): Moriel Kaplan ; Timothy Lawyer ; William Fletcher
Staying ahead of changing codes, standards, and regulations while maintaining compliance with Compact Agreements has its challenges. This session w... More...

Native American Cuisine in the 21st Century: More Than Just Frybread (Room 1A)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Ben Jacobs ; Hillel Echo-Hawk ; Jesse Robles ; Mark Tilsen ; Rebecca Macarro
A new generation of Native Americans chefs, activists & entrepreneurs are making food exciting again. They’re making food that is not... More...

Responsible Gaming Initiatives: Keep Our Gaming Healthy (Room 11B)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Gaming Operations

Speaker(s): Angela Wiczek ; Connie Jones ; Kevin Mullally ; Robert Jacobson
Expansion in gaming is being introduced through legislation in countless states. The industry has taken a collaborative approach to tracking ou... More...

RFID and Optical Recognition: Technology For Table Games & Money Cages (Room 16A)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Ari Mizrachi ; Heather Scheibenstock ; Michael May ; Penny Perilla-Parayo ; Rob Burke
RFID technology has quietly revolutionized casino cages over the past decade and now optical recognition is being introduced on the floor. This... More...

Robbery Preparadness Training: Before, During and After A Robbery (Room 14B)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Andrew Hofstetter ; Steve May
This class, coordinated by the FBI & TGPN, will provide an overview of what you need to know about robberies before, during and after. Robbery ... More...

Skill-Based Gaming: The State Of The Industry (Room 3)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Emerging Gaming

Speaker(s): Blaine Graboyes ; Chris Stearns ; Eric Meyerhofer ; Georg Washington
The recent push by casinos to acquire new players drove the demand for a new type of gaming - skill-based & gamer driven machines. If innov... More...

The Federal Wire Act: How the DOJ Memo Affects Tribal Gaming (Room 16B)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Sports Betting

Speaker(s): Aurene Martin ; Carson Cooper ; Jason Giles ; Tuari Bigknife
The recent reversal of the DOJ opinion on the Wire Act has introduced new uncertainty into iGaming and sports betting operations and state legi... More...

The NIGC Takes Your Questions (Room 7B)

02 Apr 19
11:00 AM - 11:50 AM
Speaker(s): Christinia Thomas ; Dustin Thomas ; Jonodev Chaudhuri ; Michael Hoenig ; Steven Brewer
Hear from top NIGC staff who are knowledgeable about issues specific to Indian gaming. Attendees will be given an opportunity to ask questions ... More...

The Power of Can (Room 11A)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Hot Topics

Speaker(s): Paul Speirs-Hernandez
Psychological and physiological studies have proven that we use only 20 percent of our brain capacity. When we change our thinking from can’t... More...

Trends in Non-Gaming Amenities (Room 2)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Enterprise Development

Speaker(s): Jim Klas ; Matthew Robinson
Get the latest information on non-gaming amenities to support your casino and expand your market.  Topics will include, esports, hotels, RV pa... More...

UPDATE: Litigation Before Supreme Court of the United States (Room 10)

02 Apr 19
11:00 AM - 11:50 AM

Tracks: Legislative and Policy

Speaker(s): Joel West Williams
With two new justices joining the U.S. Supreme Court in the past two terms, the legal approaches on the high court may be undergoing changes. W... More...

A National View On Gaming Litigation in the U.S. (Room 10)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Legislative and Policy

Speaker(s): Frederick R. Petti ; Hilary Tompkins ; Rory Dilweg
This session will discuss the current trends in the courts on Indian gaming, including tough issues like getting the state to negotiate in good fai... More...

All You Need to Know About the AUP (Room 7B)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Josh Benefield
This course will discuss the trends and what commissioners should be doing when Agreed Upon Procedure reports (AUP’s) are received.  ... More...

Artficial Intelligence and Optimization in Gaming (Room 11B)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Gaming Operations

Speaker(s): Anastasia Stasi Baran
Artificial Intelligence (AI) is becoming more pervasive in the casino industry. In this session, we’ll explore powerful, AI-driven optimi... More...

Casino Floor Innovation: The Latest in Slots, Class II, and Table Games Technology (Room 3)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Emerging Gaming

Speaker(s): Buddy Frank ; Stephen Warner ; Steve Walther ; Tim Bucher ; Todd Eilers
A great “Floor Mixologist” knows the right amount of each game to make a great blend that keeps customers coming back for more. In this... More...

Don't Break the Bank: Building on a Budget (Room 2)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Enterprise Development

Speaker(s): Daniel Salgado ; Jeff Hartmann ; Joe Hier ; John Hinton ; Matthew Robinson
Your market says it’s time to renovate or expand but your balance sheet says not so fast.  This panel will discuss ways to enhance y... More...

Drive Thru Profits: How a Food Franchise Could Help Kick Start Your Tribal Economy (Room 1A)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Adam Goldberg ; Jamie Fullmer ; Jason Mancini ; Keith Underwood ; Larry Drasin
People are eating out more than ever. In fact, in 2018 Americans ate out an average of five meals per week. More often than not those purchases are... More...

Ensure Technology Is Not Taking Service Out Of Guest Service (Room 4)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Mike Engel ; Scott Hanson
Is technology taking the service out of Guest Service and how is it impacting the guest journey? During this interactive session we will discus... More...

Help­, A Giant Casino Is My Competition! How Mid-Sized Tribal Casinos Thrive In a Competitive Atmosphere (Room 8)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Marketing

Speaker(s): Deana Scott ; Jake Godin ; Jef Bauer ; Lynette O'Connell ; Tom Osieki
Bigger doesn’t necessarily mean better. With proper strategies your casino can be very nimble in its marketing and guest focus when the c... More...

Hotel & Casino Security in the 21st Century, Part 1 (Room 14B)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Eddie Ilko ; Juan Baca
This session will cover the reality of Security, why security is in place, getting security involved early on in the process. Security is the l... More...

How to Create a “Culture of Service” that Your Employees Will Embrace (Room 9)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Management and Development

Speaker(s): Carrie Beaudette ; Diane Ristau
This session will provide strategies on how to establish and develop a “culture of service” through a holistic guest service progra... More...

Irene Bedard's Success Through Perserverance (Room 14A)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Women in Tribal Gaming

Speaker(s): Irene Bedard
Staying true to herself and her culture, actress/producer Irene Bedard (Inupiat, Yupik, Inuit and Cree) overcame personal hardships and found a... More...

Making Your Compliance Work for Your Casino (Room 7A)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Regulation and Compliance

Speaker(s): Jason Larney ; Joseph Osterloh ; Pam Reynolds ; Rachel Loudon
For small to medium size casinos, one of the most challenging obstacles to continued success are the rules!  While the benefits of complia... More...

The Expanding CIO Role (Room 11A)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Hot Topics

Speaker(s): Amy Majeske ; Beth Johnson
Today’s Chief Information Officers face daily technology changes, cyber security threats and managing employees in a whole new way. Many ... More...

Title 31 / Anti-Money Laundering (AML) Risk Assessments & Emerging Risks (Room 16A)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Amanda Martin ; Theresa Merlino ; Todd Monteros
The Title 31/Anti-Money Laundering Risk Assessment (AML) is particularly important for small to medium size properties that do not have the sam... More...

Understanding and Managing Tribal Casino Accounting and Finance (Room 1B)

02 Apr 19
2:00 PM - 2:50 PM
Speaker(s): Bill Woodworth ; Brett Upper ; Chas Robbins
This session is designed for tribal leaders and casino executives to improve their gaming operation’s fiscal accountability. We’ll ... More...

What The U.S. Can Learn From The European Sports Betting Market...And Why It'll Be Totally Different This Time (Room 16B)

02 Apr 19
2:00 PM - 2:50 PM

Tracks: Sports Betting

Speaker(s): Ewa Bakun ; Harald Neumann ; Max Meltzer ; Witek Wacinski
Controversy has arisen in the U.S. over the issue of sports data and integrity. How do they do it in Europe? Would this work in the U.S.? And what ... More...

Class II, Not Second Class (Room 11B)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Gaming Operations

Speaker(s): James Starr ; Jim Klas ; Justin Quigno ; Russell Witt
Class II gaming machines have become a critical tool for Tribes to expand revenue streams, address compact limitations and reduce revenue shari... More...

Cyber-Security Threats, Trends, and Stategies (Room 16A)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Jeff Olejnik
Cyber crime has evolved to more targeted attacks leading to account takeover, financial scams, point-of-sale attacks, and even extortion. This ... More...

Financial Statement for Commissioners (Room 7B)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Josh Benefield
As owners and regulators of gaming operations, it is critically important to understand precisely where you stand. The numbers in a financial r... More...

Fraud in Casinos & Resorts (Room 7A)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Regulation and Compliance

Speaker(s): Emily Pachner ; Theresa Merlino
In the cash-intensive casino business, fraud is always a risk. This session will be presented in a “Case Study” format, with fraud ... More...

GASB's Newly Created Tribal Working Group (Room 1B)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Hattie Mitchell ; Lacey Horn ; Tasha Repp CPA
In October 2018 the Governmental Accounting Standards Board (GASB) created a working group to address financial reporting issues noted by many ... More...

Hotel & Casino Security in the 21st Century, Part 2 (Room 14B)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Eddie Ilko ; Juan Baca
Indian Gaming is growing, we will talk about expanding and operating a casino simultaneously as a hotel is being built. We will talk about the ... More...

How to be Innovative in the Saturated World of Gaming (Room 9)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Management and Development

Speaker(s): Brett K. Ewing, AIA, NCARB ; Darrell Pilant ; Kristi Jackson ; Michael Kim
Learn how to strategically differentiate your property from the competition! Panelists representing the fields of architecture, marketing and finan... More...

How Tribal Casinos with No Hotel Can Leverage Local Rooms to Drive Play and Guest Satisfaction (Room 8)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Marketing

Speaker(s): Dan Stromer ; Dennis Hendricks ; Mark Astone ; Michael White
How do you drive more play without a hotel? You can compete with casinos that do. Forming partnerships between "sister" properties, o... More...

Leveraging Community Service to Grow Your Reputation (Room 11A)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Hot Topics

Speaker(s): George Jenkot ; Jim Wise ; Kathy George ; Mike McFarlen
Grow your brand through volunteerism! We’ll show you how to leverage donations in your home base community and create a presence in key s... More...

Online Gaming in Indian Country: 30 Years After IGRA (Room 3)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Emerging Gaming

Speaker(s): Brett Calapp ; Frank Pracukowski ; Melissa Blau ; Valerie Spicer
30 years ago, technological advances like igaming, mobile, DFS and social gaming were never contemplated at the onset of Indian gaming. Today, trib... More...

Repositioning Your Gaming Brand Through Expansion and Renovation (Room 2)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Enterprise Development

Speaker(s): Casey Fitzpatrick ; Danny Valle, AIA ; Dike Bacon ; Kenneth Stonefish
As part of an effort to re-energize its multi-property gaming brand in Wisconsin, the Ho-Chunk Nation initiated four concurrent expansion and r... More...

The State of Tribal Gaming: Past, Present, Future (Room 10)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Legislative and Policy

Speaker(s): Alan Meister
Don't miss this information-packed update on the economic state of tribal gaming in the U.S., with a historical perspective and a future ou... More...

Tribal Casino Resort, F&B, and Hotel Operations: Metrics for Assessment (Room 4)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Brett Upper ; Chas Robbins ; Dwayne Eto
Now more than ever, the Tribal gaming industry relies on key financial metrics to evaluate their performance and develop strategies to attract new ... More...

Turning Your F&B From Loss Leader to Profit Center (Room 1A)

02 Apr 19
3:00 PM - 3:50 PM
Speaker(s): Benjamin Keller ; Glenn Smithson ; Jennifer Fleming ; Samuel Askew
Food and Beverage does not have to be the loss leader that it is at many casino properties. This panel will present two case studies that include h... More...

Using Sports Betting to Enhance Your Land-based and Mobile Offering (Room 16B)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Sports Betting

Speaker(s): Charles Cohen ; Howard Barish ; Luisa Woods ; Neale Deeley ; Rob Bone
The world of sports betting is being welcomed with open arms in states across the U.S. The sports book can be a great amenity that drives playe... More...

Women in Tribal Gaming: Successes, Setbacks, and the Pathway Forward (Room 14A)

02 Apr 19
3:00 PM - 3:50 PM

Tracks: Women in Tribal Gaming

Speaker(s): Brandee A. Annis ; Frances Alvarez ; Liberty Reyes ; Margo Gray ; Pam Shaw
Women in business face unique challenges and opportunities, which can be even greater in Tribal gaming. Led by tribal women, this important ses... More...
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