· How to hold anyone accountable at any level of the organization
· Motivate without the use of power or position
· Clearly and concisely explain specific, natural consequences and permanently resolve problems
· Master performance discussions to get positive results and maintain good relations along the way
· Explore the three sources of motivations
· Increase the ability to solve problems, make it easy to succeed
· Expectations versus performance, describing the gap, establish accountability
· Creatively help others avoid excuses, stay on track and resolve performance barriers
· Learn to avoid roadblocks to performance
· Getting great results and maintaining great relationships
· Ensuring individual and team success through accountability