2019 NPGA SE Expo

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Sessions (47)

2019 Propane Market Outlook: Markets in Flux (Certificate Session) (Room 311)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Mike Sloan
This review of major industry trends affecting propane markets includes emerging environmental and regulatory risk factors, growth in propane suppl... More...

Delivery Efficiency Case Studies (Room 314)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): David Lowe
This session examines case studies of multiple propane distribution companies with various before-and-after components where measurement, commitmen... More...

Driving Revenue With Service Operations: Turn Your Appliance and Install Business Into a Money-Maker (Room 315)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Saul Cohen
There is a ton of potential in the appliance and install services you offer. Are you taking advantage of it? Many companies primarily focused on th... More...

Growing Your Gallons with Propane School Buses (Room 312)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Andy Ernst ; Chad Bojarski ; John Thomas ; Paul Fiereck
A three-person panel representing three different aspects for selling propane to schools or bus companies. Panel members include a bus distributor ... More...

Propane.com Can Do That (Room 316)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Bridget Kidd ; Gregg Walker ; Paula Wilson
Faster, stronger, and simpler – just better all the way around! Come explore the brand-new website built to serve propane marketers and custo... More...

Success Stories of Retail Propane Marketers (Room 302)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Andrea Young ; Chris Caywood ; Dan Richardson ; Pat Thornton ; Scott Prewitt
Growth and profit are key success metrics to retail propane marketers. Both are achieved through unique approaches at companies that have been succ... More...

Tank Monitoring as a Revenue Opportunity (Room 313)

13 Apr 19
9:00 AM - 10:15 AM
Speaker(s): Adam Shantzer ; Amos Epstein ; Evan Pittsley ; Joe Derry
The dream of a monitor on every tank is one that seems costly for most propane marketers, but what if we used tank monitoring to drive revenue as w... More...

Women in Propane Leadership Forum (Room 305)

13 Apr 19
9:00 AM - 2:00 PM
The 5-hour LEADERSHIP FORUM is open to men and women, those with experience or new to DISC® profile, including all employee... More...

Benchmarking Panel Discussion (Room 302)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Chad Caron ; Chad Kroening ; JD Buss ; Joe Rose
Propane marketers participating in NPGA's Benchmarking Council share the most valuable lessons learned to help improve business More...

Demystifying Digital Marketing (Certificate Session) (Room 313)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Gary Corbett ; Jeff Stein
Are your digital marketing efforts keeping up with the rapidly changing rules of the Internet? Innovations in marketing over recent years have chan... More...

Drowning in Data? How to Make Critical Decisions Using Key Metrics and Significantly Reduce Paperwork (Room 315)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Mike Shilts
Having too much information is often worse than having too little. Why? Because decision-makers simply do not have the time to read and analyze mul... More...

Engaging Residential Decision Makers in New Construction and Factory-Built Housing (Room 316)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Jesse Marcus ; Rich Buckholz
Understanding what’s important to decision-making professionals in residential construction and the markets they serve is imperative to offer... More...

Its Time for a Financial Physical! (Room 311)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Steven Abbate
The price of steel is up, CDL drivers are scarce and wages are increasing.  A new set of tax laws is in place and understanding your income st... More...

Real Accidents: How They Happen and Steps to Prevent the Incident or Protect the Company (Room 312)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Eric Leskinen ; John Hansen
This interavtive discussion helps the audience understand how accidents occurred, what mistakes were made, the impact of the accidents, and what co... More...

The Changing World of Customer Portals (Room 314)

13 Apr 19
10:30 AM - 11:45 AM
Speaker(s): Robert Kulawiec
It's no secret that providing a superior customer experience is paramount to retaining customers. Join Destwin for a presentation about custome... More...

A Strategic Shift in Developing and Deploying Workforce Training (Room 316)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Courtney Gendron ; Eric Kuster
Regardless of the size of your company, workforce training is critical to ensuring safe, effective handling and installation of propane and propane... More...

Building Partnerships With Community Colleges and Vocational Technical Schools (Room 302)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Armistead Mauck ; Bridget Kidd ; Jay Carraway ; Mike Davis ; Randy Doyle
A frequent issue in our industry is finding qualified service technicians and bobtail drivers. In response, PERC and NPGA are working through key p... More...

Culture & Education to Autogas Gallon Capture (Room 312)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): David Biggs
Join this pointed discussion on removing the stigma and roadblocks that prevent companies from capturing new and 12 month demand gallon growth - th... More...

From Prospect to Raving Fan: Understanding the Customer Journey (Room 313)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Ben Gutkin ; Olivia Mastromonaco
To truly understand your customers, you first need to understand how they are being introduced to your company and how they interact with your bran... More...

How to Scale Your Deployment for Maximum Return (Room 311)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Eric Duckworth
The first step is to determine what type of tank monitors and telemetry will contribute to your most productive and profitable deployment. This inc... More...

Past Due Blues (Room 315)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Milissa Lord
Learn how to utilize your current software platform and technology to develop a consistent customer contact and collections process, retrain slow p... More...

Risk Management Tools to Support Creative Customer Offers (Certificate Session) (Room 314)

13 Apr 19
12:45 PM - 2:00 PM
Speaker(s): Angela John
Do you have differences between the pricing structure for your propane supply and how you price your sales to your customers? Would you like more f... More...

PERC Update (Room A411/412)

13 Apr 19
2:30 PM - 3:00 PM
Today's propane marketers face real threats from natural gas expansion, driver shortages, dwindling weather demand, customer and employee reten... More...

Keynote Speaker (Room A411/412)

13 Apr 19
3:00 PM - 4:00 PM
Jose Rene "J.R." Martinez is an American actor, author, motivational speaker, and retired U.S. Army solider. In March of 2003, Martinez w... More...

Welcome Reception (Room Hall A)

13 Apr 19
4:00 PM - 7:00 PM
Check out the 2019 exhibitors and begin networking as we celebrate the opening of the expo hall. All attendees with a Full Access or Saturday/Sunda... More...

Prayer Breakfast (Room 305)

14 Apr 19
7:30 AM - 9:00 AM
There are too many people who start off well in the Christian life, but they don't finish the race. Why? Because they don't even know what ... More...

Autogas Dispensing Equipment - Myth vs. Fact (Room 313)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): David Kennedy ; Jim Bunsey ; John Barnett ; Mark Denton
You landed an autogas account - congratulations! Now, how do you keep that account in service? In this session, we will cover the myths, the facts,... More...

Benefits & Rewards of Hriing Veterans (Certificate Session) (Room 314)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Jesse Lord
Vets 2 Techs was founded as a volunteer effort to connect the Uunited States military veterans in need of employment with propane and fuel oil comp... More...

Customer Service Representatives: True Partners in Safety (Room 316)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Paula Laney
Your customer service representatives have many responsibilite, from responding, to billing questions on why a customer's tank cannoy be placed in ... More...

How Well Do K-Factors Predict Individual Deliveries (Room 315)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Danny Silverman
Just because something has been around for a while doesn't mean that it's the best thing. This presentation will look into actual K's, actual weath... More...

Low-Cost Residential Load Growth Strategies (Room 311)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Bob Torbin
The propane industry can increase gas load per customer using semi-rigid metallic tubing to create a multi-functional gas distribution network. Gas... More...

LPG Combined Heat and Power Systems: Supporting Business Continuity in Critical Infrastructures (Room 312)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Ramon Gonzalez
This session reveals real life examples of LPG CHP Systems that successfully maintained two businesses before, during, and after Hurricanes Irma an... More...

Stand Out From the Crowd With Google My Business (Room 302)

14 Apr 19
9:00 AM - 10:00 AM
Speaker(s): Bridget Kidd ; Mike Bluementhal ; Paula Wilson
Savvy business owners get their company to shine brightest when potential customers are looking for them with online search and map tools. Google M... More...

Earn More from Every Truck, Every Tank, Every Day (Room Exhibit Hall)

14 Apr 19
10:15 AM - 11:00 AM

Tracks: Fast Track

Speaker(s): Andy Slaven ; Maria-Teresa Palbow
With focus on telemetry, this session explains how integration of remote sensor technology can greatly reduce operating costs associated with the s... More...

Venting Direct Vent Hearth Products (Room 315)

14 Apr 19
10:15 AM - 11:15 AM
Speaker(s): Rich Dahl
Learn to correctly install and configure direct vent appliance, troubleshoot appliances when venting is incorrect; the positive and negatives over ... More...

LP Gas Regulator Applications: Three Stage Systems (Room Exhibit Hall)

14 Apr 19
11:15 AM - 12:00 PM

Tracks: Fast Track

Speaker(s): Bill Hanes
This session is designed for building inspectors, HVAC contractors, mechanical contractors, plumbing installers, proapne equipment wholesalers, and... More...

Hearth and Patio Gas Technician's Tools of the Trade (Room 315)

14 Apr 19
11:30 AM - 12:30 PM
Speaker(s): Keith Szczepanski
This course is an introduction and familiarization with the necessary gauges and electrical meter for proper installation and service of gas operat... More...

Meter Creep Test (Room Exhibit Hall)

14 Apr 19
12:15 PM - 1:00 PM

Tracks: Fast Track

Speaker(s): Milt Swenson
In accordance with 180.416,(d), (4) of CFR49, the operator of a cargo tank must check the internal self-closing stop valve in the liquid discharge ... More...

Emerging Water Heating Technology (Room 315)

14 Apr 19
12:45 PM - 1:45 PM
Speaker(s): Raymond VanAssche
More...

NFPA Update (Room Exhibit Hall)

14 Apr 19
1:15 PM - 2:00 PM

Tracks: Fast Track

Speaker(s): Alex Ing
NFPA will provide a broad overview of the NFPA Standards process focusing on the NFPA 58, 2020 edition and its associated revision cycle. Updates o... More...

DOT Update (Room Exhibit Hall)

14 Apr 19
2:15 PM - 3:00 PM

Tracks: Fast Track

Speaker(s): James Landrum
Learn about the updates on the Federal Motor Carrier Safety regulations that pertain to the transportation of propane. More...

Preventative Maintenance for Bobtails (Room Exhibit Hall)

14 Apr 19
3:15 PM - 4:00 PM

Tracks: Fast Track

Speaker(s): Jason Soulon
Today's bobtails last longer and work harder than ever before. Salt and other road treatment chemicals aggressively corrode steel, aluminum and ele... More...

Maximizing the Efficency and Safety of LPG Terminals (Room Exhibit Hall)

15 Apr 19
9:15 AM - 10:00 AM

Tracks: Fast Track

Speaker(s): Derek Rimko ; Jim Bunsey ; Liz Woods
Propane retailers are often faced with filing in the gaps of their LPG supply chain. Whether it's new construction or renovation of an exisiting te... More...

Relief Valve Sizing and Operation (Room Exhibit Hall)

15 Apr 19
10:15 AM - 11:00 AM

Tracks: Fast Track

Speaker(s): Erick Barrios
Overpressure protection is required by NFPA 58 for pressure reducing applications for both commercial and residential systems. Relief valves are a ... More...