Customer Service Representatives: True Partners in Safety
(Room 316)
14 Apr 19
9:00 AM
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10:00 AM
Your customer service representatives have many responsibilite, from responding, to billing questions on why a customer's tank cannoy be placed in a certain location. They are also on the front lines of safety and their response to odor complaints and out of gas calls can literally make the difference between life and death. This interactive session provides suggestions for training your CSR's on how to handle such calls and actually making them part of your safety team — including a mock deposition on a real case where a good-natured CSR got it wrong, resulting in devastative consequences. We'll also have mock odor complaint calls with audience members to help prepare your CSRs for the real thing.