What do customers actually want? Here's a hint: It's not (just) price, quality, speed - or any of those attributes of your product or service. It's the experience you deliver. Attend and learn:
- What Customers Want
- The Difference Between Customer Satisfaction and Customer Loyalty
- The Intersection Between Social Media and Customer Service
- Why a complaint is a Four-Letter Word!
- How to Sell without Selling
- How to Inspire Your Customers to Refer You
BONUS: Attend the event and receive a complimentary copy of Randi's book, Turning Rants Into Raves: Turn Your Customers on Before They Turn On YOU!