Does the expression, "You can't get good help these days" come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you're away? It's possible to get your employees to think and act like owners of the business without giving them stock or paying them more money. Attend and learn how to:
- Demonstrate the behaviors you want employees to emulate with customers
- Ensure your employees know what great service looks like so they can deliver it.
- Help employees connect the dots between their behaviors and the success of the business.
- Hold employees accountable for delivering the customer experience you expect them to deliver.