National Workers’ Compensation and Disability 2017

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Best Buy’s Cost Reduction Litigation Management Practices (Room Islander D-E)

06 Dec 17
11:00 AM - 12:15 PM

Tracks: Learning/Reskilling, Legal/Regulatory, Legal/Regulatory Issues

A pilot program Best Buy launched in California — where the nationwide retailer experienced 35 percent of its litigation costs — closed 65 percent of its statewide legacy claims the first year. Favorable results, including an improved claims reserve calculation, continued even after Best Buy changed its third-party administrator. Now it is deploying this strategy across more states. The company’s risk manager will share the key reasons for its success and spotlight valuable lessons gleaned from its litigation-management practices.