F&B FLORIDA 2019

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Xcelling in the Xperience Economy (Room W208 A)

15 Sep 19
10:00 AM - 10:50 AM

Tracks: Florida Restaurant & Lodging Show, Hot Topics

Is your business thriving in the XPerience economy? Or just surviving? Our society has transitioned from the industrial economy, through the service economy and we’re now operating in the XPerience economy. In this session, Christi Kapp will help you improve your ability to move past staging experiences, to create genuine, lasting experiences that make people crave a return stay or recommendation to a friend. She will also explain next steps in Xcelling, including X Factor Institute’s QCXP and QCXL Certifications. • Where we’ve been • A Kissimmee Innkeeper’s Xperiences • Genuine Positive Experiences • Is your Frog “Boiling”? • When Not Experiencing something is the Xperience • Effective technology use • Next steps