Safety isn’t just a slogan. It requires planning, practical standard operating procedures, and regular safety training. But many facilities don’t even know where or how to start the process. This co-presented session will use a real-life case study from the City of Fresno’s solid waste collections division and look at how they evaluated their current safety program, identified areas for improvement. The presentation will discuss how City of Fresno implemented their new plans and training programs, with a strong focus on standard operating procedures (SOPs) and customized safety training videos.