Dealerships that have the fewest number of obstacles are dramatically increasing their chances for profitability and customer loyalty success. The less effort it takes for your service guest, as well as your advisors and technicians to accomplish their goals, the better chance you will have at retaining them.
In this two-part presentation (part 1: 9 to 9:50 am, part 2: 10:05 to 10:55 am), Dan Hahn will show you how to create a seamless service sales process for both you and your service guest. This comprehensive deep dive includes best practices, service sales presentation tips, and finally the service process that will help your advisors to close the service sale with fewer objections. Dan will walk you through the service road to the sale from the service appointment to redelivery.
Primary Learning Objectives:
- Understand the mindset of today’s service professional.
- Understand the dynamics of today’s service customer.
- Learn the Proactive Selling System® Service Process (road to the service sale) that provides a seamless experience and an increased closing ratio.