Digital Dealer Conference & Expo 26

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

DMS-Integrated SMS Texting Communication Will Increase Your Retention and CSI (Room W204B)

09 Apr 19
1:25 PM - 2:15 PM

Tracks: Sales / Variable Ops (ALL), Sales / Variable Ops (Customer Experience), Sales / Variable Ops (Lead Handling), Sales / Variable Ops (Management)

This presentation will explore a DMS-integrated and automated cloud-based service messaging solution that can reduce phone calls, increase retention, and revenue for sales and service as well as speed up service efficiency and productivity. Having the capability to send pictures and/or videos will improve communication with customers from appointment to mobile pay check-out. You will also see why you should keep your conversations date stamped, stored, and easily retrievable.

Primary Learning Objectives:

  • Learn how to use technology to increase your CSI while reducing phone calls.
  • Discover how technology integration can increase your bottom line.
  • Explore technology and communication techniques to increase retention and productivity.