Digital Dealer Conference & Expo 26

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(Part 2 of a 2-Part IDS Super Session) Winning in 2019: IDS Service -- Identify, Discuss, and Solve Your Greatest Challenges Pertaining to Service in 2019 (Room W202C)

10 Apr 19
10:05 AM - 10:55 AM

Tracks: Dealer Ops & Management – ALL, Dealer Ops & Management (Customer Experience), Dealer Ops & Management (Fixed Ops), Dealer Ops & Management (Hiring / Retention), Dealer Ops & Management (Leadership), Dealer Ops & Management (Pre-Owned), Dealer Ops & Management (Reputation/Loyalty)

This IDS workshop will be a fully interactive discussion-based activity facilitated by leading Dealer Executive Erich K. Gail (CEO of the Cardinale-Group of Companies) where you collaboratively identify, discuss, and solve your greatest challenges in two (2) core areas: Sales and Service. 

Part 1 of this IDS workshop (9:00 - 9:50 am, April 10), focuses on Sales: 

  • New
  • Pre-Owned
  • Gross 

Part 2 of this IDS workshop (10:05 - 10:55 am, April 10), focuses on Service:

  • Customer Pay
  • Retention
  • ELR: Effective labor rate

Watch this short teaser video to learn more!