Do you know how much revenue your store is losing due to policy and shop supply abuse? Not intentional abuse by employees, but the type of abuse that happens when nobody is tracking expenses and no process exists to address the issue. One dealership discovered that $35,000 per month was slipping through the policy cracks. Some policy abuse is inevitable, but most abuse is due to human error. Another dealership discovered that all service marketing expenses were accidentally being charged to policy. That’s why it’s important to analyze your monthly policy and shop supply expenses. These are not fixed expenses and are easily controlled if you know what to look for.
In this workshop, fixed ops expert Ken Rock reveals the most common policy and shop supply abuses, how to spot them, and how to stop them. If you're looking for a way to reduce dealership expenses, start with policy and shop supply. You're probably giving away more than you think...
Primary Learning Objectives:
- Learn how to set up a DMS report to identify all expenses charged to policy and shop supply.
- Learn how to implement processes that minimize abuse.
- Learn how to trace document numbers back to ROs and other invoices, including who ordered the product or service.