Digital Dealer Conference & Expo 26

Building an F&I Performer Pipeline -- How to Create an Employee Development Program That Works (Room W204B)

10 Apr 19
1:20 PM - 2:10 PM

Tracks: Dealer Ops & Management – ALL, Dealer Ops & Management (F&I), Dealer Ops & Management (Hiring / Retention), Sales / Variable Ops (ALL), Sales / Variable Ops (F&I), Sales / Variable Ops (Management)

Discover what it takes to build your own pipeline. Using a case study of a large dealership group, which created, implemented and perfected its very own FDP – Finance Development Program, Tony will explain how to effectively hire, train, develop, and retain your F&I performers. This career-path-oriented program is designed to attract and retain the best employees for your dealership. In looking at real-world examples, you will learn how to create this program, no matter what size dealership you have. You will walk through it step by step and identify key components to developing your employees and creating a great culture of learning.

Primary Learning Objectives:

  • Gain a clear understanding and the ability to develop a comprehensive career pathing plan for your dealership’s F&I pipeline, which will include pay plans, job titles/descriptions, training/performance objectives.
  • Learn how to create an effective hiring strategy for your dealership in order to attract and hire the best candidates for your F&I pipeline from outside of the industry. Part of this hiring strategy will include an adequate onboarding process.
  • Discover how to design a step by step training regimen for new recruits that will include courses in the following areas: administrative, compliance, product knowledge, F&I process, and F&I sales skills.