BDCs have never played a more integral role in dealership growth. In fact, an in-house BDC can lead to increased sales, profit margin, and CSI scores, and yet many dealers are still choosing to outsource this vital work.
In this session, BDC expert Shannon Everhart will share valuable insight into why you shouldn't farm out this role if you want real ROI. Plus, she'll share a foolproof three-prong approach to revolutionizing your BDC that will increase call activity, appointment output, and employee satisfaction, including best practices for recruiting, as well as scripts and benchmarks for success.
Primary Learning Objectives:
- Assess your current BDC solution in terms of ROI and potential missed opportunity.
- Create a radical cultural transformation in your call center that increases productivity and output.
- Streamline technology to dramatically increase the speed to lead and the number of sales that come from your BDC.