F&B NY 2019

What Diners Want: Harnessing the Power of Omnichannel to Deliver Remarkable Hospitality (Room Education Station - Booth 1253)

03 Mar 19
2:00 PM - 2:30 PM

Tracks: Hot Topics, NY Restaurant Show

Speaker(s): Carla Losak, Restaurant Sales & Partnerships, Square

It’s no secret that shifting customer expectations have completely changed the restaurant business model as we see it. While there are hundreds of point of sale solutions, delivery apps, loyalty providers and aggregators out there, it can be all too easy to forget that at the center of all of it lies the customer. Learn how restaurants today are using technology to create a more delightful and personalized customer experience, and how you can do the same to unlock repeat customers and truly great hospitality.