Onboarding: The First Few Weeks (Done Right) Can Drastically Reduce Your Turnover!
(Room Education Station - Booth 1253)
04 Mar 19
1:00 PM
-
1:45 PM
Tracks:
Building a Winning Team, NY Restaurant Show
The first few days and weeks can be make or break for your new hire. When new employees aren't provided appropriate training, reinforcement, and coaching, it leads to high employee turnover and costs you customers and profit. Their experience, training, and coaching can determine whether you have a potential All Star in the making. More importantly, it will also determine how they treat your guests. Training is not a one time event. Passing the tests and menu quizzes is only the beginning. Like any great team, when everyone understands their role and how they contribute to the team's success, you can improve productivity and take morale to a higher level. As a result, your entire team can work together to create great experiences for your guests. This session will cover best practices and tools for an onboarding process that will set up your new hire and your restaurant for long term success.