Interbike 2018

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

Service Writing: Elevating the Level of Contact Between Service Employees & Customers (Room A1)

There’s no denying that the touch point between service employees and customers is critical – it can either result in a positive experience with a sales opportunity, or it can go south quickly leaving money on the table, and/or winning or losing a customer. In the digital age where commodity items are being bought on the Internet every day, we need to ensure that customer interaction with the department that the Internet can’t replicate (service) is one that offers exceptional customer service and a memorable experience. In this session, you will hear from XX experts who will provide YY tips on how to earn the trust of your service staff, and increase your overall service revenue.