**Evaluate this session**
We frequently respond to incidents that involve hoarding, the homeless, and lift assists. This session will explore the nature of these complex health issues and offer examples of how communities are addressing them. Michael Baker will discuss the need for not only an effective referral program to address these issues, but the need to work as a component of an integrated care team for overall community impact will be facilitated among the participants. He will also discuss the pitfalls involved when agencies exchange client information or apply technology while maintaining personal privacy.
Professor Christoph Redelsteiner will discuss how some EMS systems in the USA and Europe are utilizing social workers as a tier to address non-medical problems in their communities and explain why we need connections between EMS and ESW at the caller level by triaging phone calls and referring callers to alternative resources. Examples of operational ESW interventions will be explained.