National Workers’ Compensation and Disability 2017
Tweet
Sessions
Speakers
Exhibitors
Products
Press Releases
Show Specials
Floor Plan
Buzz
Client Service Instructions — Promise vs. Performance
(
Room
South Pacific F
)
07 Dec 17
3:00 PM
-
4:00 PM
Tracks:
Ergonomics & EHS (Environment, Health & Safety), Program Management, Program Management
Speaker(s):
Ronda Ostrander, Director AssociateRisk Managem, Ascension Care Management;
Sam McMurry, Executive Director, Texas Self Insurance Association
Client service instructions improve workers’ comp program operations by clarifying insurer, third-party administrator and employer objectives. But how do you create a CSI that acknowledges the two-way nature of employer-vendor relationships, and keeps service providers on track by establishing critical performance and goal-evaluation points? Learn how to achieve success through a better understanding of service provider capabilities, negotiating for optimal service instructions and establishing incentives. You’ll also explore how to assess CSI adherence to help judge whether a vendor relationship can be repaired or needs replacement.
Home
Sessions
Speakers
Exhibitors
Products
Press Releases
Show Specials
Floor Plan
Tweet
Login
|
Back to top
ChirpE