Indian Gaming 2017 Tradeshow and Conference

Sessions (105)

It's All About the Marketing and the Marketing Mix (Room 24 A)

10 Apr 17
9:00 AM - 10:30 AM

Speaker(s): Lucien Wijsman

In this session you will understand the 7 P’s of the Marketing Mix in relation to Slot and Electronic Gaming floors to improve floor ROI. ... More...

Master Class: Table Games (Room 24 B)

10 Apr 17
9:30 AM - 10:45 AM

Speaker(s): Ari Mizrachi ; Justin Woodard ; Mike Crenshaw ; Roger Snow

Table games are the most resource intensive and volatile games on the casino floor. Table games operations are also rapidly changing with new techn... More...

Who Are Our Customers and What Do They Expect? (Room 24 A)

10 Apr 17
10:45 AM - 12:15 PM

Speaker(s): Lucien Wijsman

In this session different profiles of visitors to casinos and electronic casinos are introduced to understand what are the expectations of the ... More...

Master Class: Marketing (Room 24 B)

10 Apr 17
11:00 AM - 12:15 PM

Speaker(s): Chad Germann ; Deana Scott ; Dennis Conrad ; Michael Ka'ahanui ; Michael Meczka

Casino marketing is both an art and a science. The science includes market research, database analysis and player segmentation. The art comes in wi... More...

Lunch w/Keynote: Joe Kaminkow (Room 25 ABC)

10 Apr 17
12:30 PM - 1:30 PM

Speaker(s): Joe Kaminkow

Joe Kaminkow is a legendary game designer and a member of the Pinball Hall of Fame. Starting with pinball and amusement games Joe led the des... More...

Master Class: Technology of Gaming (Room 24 B)

10 Apr 17
1:45 PM - 3:00 PM

Speaker(s): Andrew Cardno ; Blaine Graboyes ; Gene Johnson ; Seth Schorr

The casino industry has never before faced the level of technological change it does today. Find out from industry innovators where gaming techno... More...

Myth & Math: Volatility and Hit Frequency Explained (Room 24 A)

10 Apr 17
1:45 PM - 3:15 PM

Speaker(s): Lucien Wijsman

Machine meters are introduced to understand how different volatility and hit rates affect game play. Explanation of slot machine mete... More...

Master Class: Slot Machines (Room 24 B)

10 Apr 17
3:15 PM - 4:30 PM

Speaker(s): Buddy Frank ; John Acres ; John Duffy ; Matthew Primmer ; Skyelar Perkins

The slot machine, our industry’s single most profitable device, is evolving more rapidly than ever before. Hear how the experts manage this... More...

Myth & Math: What do Players Expect from the Math (Room 24 A)

10 Apr 17
3:30 PM - 4:30 PM

Speaker(s): Lucien Wijsman

Following on from the previous session, participants will learn how different hit rates are preferable to different player profiles and why it is... More...

GM Summit (Room 25 ABC)

10 Apr 17
4:45 PM - 5:45 PM

Speaker(s): Conrad Granito ; Jani Cummings ; John James ; Loren Gill ; Louise Cornelius

Leaders from several of the largest and most profitable tribal casinos share their secrets for managing a successful property. More...

Active Shooter (Part 1) (Room 28 A)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Andrew Hofstetter ; Eddie Ilko ; George Jenkot

An Active Shooter plan is not composed of Run, Hide, or Fight, nor does a YouTube video create buy-in among executives or front-line operators. &... More...

Balancing True FinCEN Costs and Mitigating Title 31 (Room 30 A)

11 Apr 17
9:00 AM - 10:00 AM

Tracks: Regulation and Compliance

Speaker(s): Bear Christensen ; Grant Eve ; Kacy Drury ; Peter Alvarado ; Stephanie Hardy

The US Treasury’s FinCEN division is tasked with enhancing the integrity of US financial systems by facilitating the detection and deterr... More...

CFO’s Speak – Run Lean, Efficient & Effective (Room 26 B)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Jason Winkler ; Michael Wernz ; Rob Savaglio ; Robin Pratt

Gaming profits that were once projected to grow in perpetuity are now stagnant or possibly slowly shrinking with increased competition. To surv... More...

Creating a Service Culture (Room 24 A)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Colista Farmer ; Debbie Chase ; Mary Beth DeFazio ; Treena Parvello

All casinos face challenges in training large numbers of employees from multiple departments, and the challenge widens if over multiple locations... More...

Data Breaches: Prepare for the Worst and Hope for the Best (Room 24 C)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Justine Phillips Esq.

This program cover the questions that you need to ask and answer to prepare for and handle a data security breach. What types of consumer data do y... More...

Innovating For A New Generation of Players (Room 23 C)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Brett Calapp ; Jason Wolf Rosenberg ; John James ; Kevin Bachus ; Roberto Coppola

The millennial generation, now the largest in the United States, was a much discussed and dissected topic of conversation throughout our industry... More...

Marked Card Investigation -- Techniques & Myths (Room 25 C)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): George Joseph

Explore non- traditional methods of detecting marked cards in casinos. This education session will look at Low Tech, Medium Tech & High ... More...

Natives Giving to Natives – Developing a Tribal Philanthropic Movement (Room 28 E)

11 Apr 17
9:00 AM - 10:00 AM

Tracks: Legislative and Policy

Speaker(s): Crystal Echo Hawk ; Denise Harvey ; Marshall McKay

Mainstream Philanthropy has consistently underfunded and for the most part ignored the needs of Indian Country. This lack of investment is causing ... More...

Player Loyalty and the Importance of Employee Recognition (Room 29 C)

11 Apr 17
9:00 AM - 10:00 AM

Tracks: Marketing

Speaker(s): Brett Magnan ; Michael J. Broderick ; Paul Gordon ; Sam Attisha

Player Loyalty is a primary marketing initiative and programs need to include gaming and non-gaming program rewards. The upsell of services relies ... More...

Social Gaming: Essential Part of Your Digital Strategy (Room 28 CD)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Adam Krejcik ; Dana Takrudtong ; Jim Ryan ; Melissa Blau ; Seth Young

Over the past couple of years, social casino has become an integral part of many casino’s digital strategy. An increasing number of casin... More...

State of the Union -- Cannabis and the Trump Administration (Room 28 B)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Blake Trueblood ; Brian Cladoosby ; Jeff Doctor

In this post-election political landscape, it is difficult to predict what changes are on the horizon, particularly for an already controversial ... More...

The Importance of Class II to Tribes, Now More than Ever - Keynote Address (Room 29 AB)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Robert McGhee

Many Tribes are currently in the process of or preparing for compact renegotiations across several states while other tribes continue to operate ... More...

The Power of Your Brand (Room 25 AB)

11 Apr 17
9:00 AM - 10:00 AM

Tracks: Women in Tribal Gaming

Speaker(s): Ann Nicholson

This interactive presentation asks the question “How good are you?” You all just cringed. When asked that question many women downpla... More...

Tribal Gaming Regulatory Authority Roles and Responsibilities (Room 29 D)

11 Apr 17
9:00 AM - 10:00 AM

Speaker(s): Francisco Hernandez

This course is designed to instruct gaming commissioners and prospective commissioners on commission duties and responsibilities including the role... More...

What Trends Should Native American Operators be Aware of and Applying to Gain Market Advantage? (Room 26 A)

11 Apr 17
9:00 AM - 10:00 AM

Tracks: Enterprise Development

Speaker(s): Bryan Hamlin ; Erika Meeske Rafferty ; Frank Freedman ; Rick Gardner, AIA

A panel of experts will highlight the latest trends in design and construction for gaming, entertainment and hospitality projects throughout th... More...

Active Shooter (Part 2) (Room 28 A)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Andrew Hofstetter ; Cameron Burkel ; Eddie Ilko

One of the most compelling and frightening response scenarios is an active shooter situation. Past violence at commercial facilities, schools, ... More...

Attention to Detail: Deterring and Detecting Fraud (Room 23 C)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Che' Downs ; Joseph Osterloh ; Leslie Tanyan ; Pam Reynolds ; Rachel Loudon

Every day, news is breaking of fraud and theft taking place in the business world. Since the early 2000s, a new focus has been given to the decepti... More...

Build, Engage and Merge Your Online Player Community (Room 28 CD)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Glenn Smithson ; Mark Astone ; Rory Shanahan ; Ted Keenan

How do you meet the needs of today’s player in an age where the smartphone is the platform of choice for brand engagement and content con... More...

Concerts & Entertainment: No Longer a Loss Leader (Room 29 C)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Marketing

Speaker(s): Billy Brill ; Dan Pferschy ; David Swift ; Jessica Joseph

Most casino showrooms and outdoor venues are now operated as separate entities from the casino. They are expected to turn a profit and not lose... More...

Financial Statement Analysis: What Tribal Leaders Should Know (Room 26 B)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Brandon Valentini CPA ; Don Greear CPA ; Kris Nixon ; Paul Feltman CFE

In order to effectively manage the Casino and better understand its financial condition, Tribal Councils, Enterprise Boards, and Gaming Commiss... More...

How to detect Gamesmanship: A Practical Approach (Part 1) (Room 29 D)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Tom Cunningham

This course builds on the initiative training provided during FY2016: “Preventing Gamesmanship on the Backs of Tribes”.  The foc... More...

Indian Gaming Economics 101 (Room 28 E)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Legislative and Policy

Speaker(s): Alan Meister

Get the latest facts and figures on the economic state of Indian gaming! Leading Indian gaming analyst and author of the widely recognized Indian G... More...

Indigenous Women Rise (Room 24 B)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Legislative and Policy, Women in Tribal Gaming

Speaker(s): Bethany Yellowtail ; Chrissie Castro ; Deborah Parker ; Sarah Eagle Heart

The co-founders of "Indigenous Women Rise" share their experience of collaborative women's leadership in mobilizing Indigenous women ... More...

Outcome Vs Optimization Metrics: Actional Gaming Floor Analytics From WPU To Cannibalization & Everything In Between (Room 24 C)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Ralph Thomas, Ph.D

Too often slot analytics is done using outcome metrics. Day after day casinos replace low win machines with high win machines, yet are unable to un... More...

Power Panel: Up Close and Personal (Room 25 AB)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Women in Tribal Gaming

Speaker(s): Christie Eickelman ; Claudia Winkler ; Laura Olson-Reyes ; Susan Jensen ; Veronica Sandoval

A powerful way to end the morning! Up close and personal mini-sessions with subject matter experts discussing the power of philanthropy, the po... More...

Protecting Data Integrity in Indian Country (Room 25 C)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Andrew Cardno ; Joely Proudfit ; Karrie Wichtman ; Ken Akini ; Les Stanley

For tribal governments, the new administration ushers in an uncertain, unstable political environment that stands to encroach on tribal sovereignty... More...

The Business of Cannabis & Hemp in Indian Country (Room 28 B)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Cetan Williams ; Dave Vialpando ; Joe DeLaRosa ; Kevin Clock ; Townsend Hyatt

Back in the old days, you planted a seed and watched it grow. Not anymore. Moving your product from farm or factory to retail facility has rarely... More...

The Four Pillars of Title 31/AML Compliance, Regardless of Casino Size (Room 30 A)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Regulation and Compliance

Speaker(s): Bear Christensen ; Cory Orr ; Grant Eve ; Thomas Paramo

Title 31/AML Compliance varies by casino and operators need to have a risk based approach when it comes to their Title 31/AML Compliance progra... More...

The RFP Process: Is it Really the Best Way to Secure Design and Construction Services for Your Project? (Room 26 A)

11 Apr 17
10:15 AM - 11:15 AM

Tracks: Enterprise Development

Speaker(s): Bradley Schulz FAIA ; Dick Rizzo ; John Stewart

Everyone has been told that the RFP process is the best approach to “saving money” on your project.  Going through an RFP proc... More...

Tribal Leadership Town Hall -- Success Stories in Class II (Room 29 AB)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Daniel McGhee ; Francine Dupuis ; Jamie Hummingbird ; John Roberts ; Verlon Jose

Class II has been and continues to be successful throughout the Tribal Casino operations in Oklahoma. What many don’t know is that there ... More...

Tribes & Labor: NLRB vs. TLROs (Room 24 A)

11 Apr 17
10:15 AM - 11:15 AM

Speaker(s): Aurene Martin ; Holly Cook-Macarro ; Richard Freeman ; Steve Bodmer ; Tuari Bigknife ; Vanessa Ray-Hodge

Where is the balance between federal labor law and tribal sovereignty and what does that mean for your tribal gaming operations? Is parity with o... More...

“The Insider Threat” Investigative Practices: Background Investigation Techniques and Methods (Room 24 A)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Archie Daquioag ; Douglas Florence Sr ; Julie Hakman

Today the threat to a Indian Gaming Casino or Business Enterprise although more technical in nature still relies on the people we hire and work wit... More...

Casino Marketing: Customer Acquisition & Retention in the Digital Era (Room 29 C)

11 Apr 17
11:30 AM - 12:30 PM

Tracks: Marketing

Speaker(s): Lauren Westerfield ; Simon Farmer ; STEVE Neely ; Tino Magnatta

Multi-channel marketing is about choice. The channels available to engage and acquire new customers seems limitless. The Casino Industry has s... More...

Class II Grandfathering Update (Room 29 AB)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Daniel Little ; Matthew Morgan ; Michael Hoenig ; Russell Witt ; Travis Waldo

With the Class II Grandfathering provision set to expire on November 10th 2018, our panel of experts representing the National Indian Gaming Comm... More...

Economic Development Diversification -- Projects and Financing (Room 26 A)

11 Apr 17
11:30 AM - 12:30 PM

Tracks: Enterprise Development

Speaker(s): Christine Swanick ; David Burrell ; Matthew Robinson

The operation of Indian casinos has provided Tribes and their members with unique skill sets including customer service, marketing, purchasing,... More...

Finally! A Guest Service Program that Gets Results (Room 23 C)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Carrie Beaudette ; Diane Ristau

Your guest service program is equally important as a strong marketing plan. A holistic approach to creating a true “culture of service”... More...

How Academia Can Assist with Leadership Development (Room 24 B)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Andre Wilsenach ; Jennifer Roberts

The gaming landscape is continuing to evolve with new technologies and new formats for gaming, whether it be virtual sports, daily fantasy sports... More...

How to detect Gamesmanship: A Practical Approach (Part 2) (Room 29 D)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Tom Cunningham

This course builds on the initiative training provided during FY2016: “Preventing Gamesmanship on the Backs of Tribes”.  The f... More...

Multiple Strategies for Financing Non-Gaming Amenities at Tribal Casinos (Room 26 B)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Kristi Jackson ; Valerie Red-Horse

This session will highlight and review several alternative financing sources currently available for tribal entities focusing on non-gaming ame... More...

Native Women Influencers and Trailblazers in Gaming (Room 25 AB)

11 Apr 17
11:30 AM - 12:30 PM

Tracks: Women in Tribal Gaming

Speaker(s): Elizabeth Homer ; Kelly Myers ; Margo Gray ; Pam Shaw ; Paulette Jordan

These native women have used influential leadership which is important as more and more American Indians Women thrive to achieve management positio... More...

Regulatory & MICS: It's All About Control (Room 28 B)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Jack Byers ; Kurt Luger ; Mark Van Norman ; Rion Ramirez ; Tom Rodgers

As marijuana legalization gathers momentum and increasingly comes under consideration for tribal production, regulation becomes a paramount conce... More...

Security/Safety Culture (Room 28 A)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Andrew Hofstetter ; Eddie Ilko ; Juan Baca

How can we motivate and empower others to achieve cultural excellence resulting in reduced injuries and associated costs? This session will give ... More...

Staying Ahead of the Curve in Licensing Compliance (Room 30 A)

11 Apr 17
11:30 AM - 12:30 PM

Tracks: Regulation and Compliance

Speaker(s): Frances Alvarez ; Jalene Wells ; Kelli Weaver ; Kelly Myers ; Rebecca Harteis ; Robert Jones

With the daunting task of insuring both Gaming Employees and Vendors of the Operation  are completely vetted as well as maintaining compli... More...

The Fight against the Dakota Access Pipeline–Using the Market to Uphold Self-Determination (Room 24 C)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Chad Harrison ; Jodi Gillette ; Melanie Benjamin ; Nick Pelosi

This session will discuss strategies to effectively fight the Dakota Access Pipeline by utilizing the power of capital markets and tribal financi... More...

The Politics of iGaming in 2017 (Room 28 CD)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Erik Balsbaugh ; Gene Johnson ; Loretta Tuell ; Susan Jensen

Legal regulated online gaming has been operating in three US states since 2013 producing growing revenues and without any dire consequences. Wher... More...

Training and Retention of Surveillance Staff (Room 25 C)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Abe Martin ; Chris Reyes ; Oscar Schuyler

Maintaining a fully manned and well trained Surveillance Department is a critical component in protecting the assets within the Gaming esta... More...

Understanding and Updating your Jurisdictional Standards for Internet Gaming & Internet Gambling in Indian Country (Room 28 E)

11 Apr 17
11:30 AM - 12:30 PM

Speaker(s): Billy David ; Dave Vialpando ; Jason Elison ; Jason Nichols ; Kenneth George Jr. ; Les Stanley

What will I learn from this session and panel? With the evolution of gaming as we understand it today, We as regulators need to be diligent to evol... More...

Test of Call for Papers

11 Apr 17
12:00 PM - 1:00 PM

Speaker(s): Carrie Dillulio ; Colleen Fanneron ; Mia von Gal

TEST More...

"Knock Knock it's OSHA" What to do When OSHA Shows up at Your Door (Room 28 A)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Andrea Reid MPH ; Andrew Hofstetter ; Eddie Ilko ; Jeanette Showalter

Are you ready for a FED/OSHA inspection? Recently FED/OSHA has been ramping up Tribal Casino inspections and has increased fines and penalties by 8... More...

Accountability: Pitfalls, hurdles and solutions. (Room 24 B)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Paul Figueroa

Participants will discover the common challenges of holding people accountable - ones that are unique to Indian Gaming. In this interactive format,... More...

Amenities -- How do They Impact Your Gaming Facility? What are the Best Ones? Planning and Costs? (Room 26 A)

11 Apr 17
2:00 PM - 3:00 PM

Tracks: Enterprise Development

Speaker(s): Greg Byler ; Greg Evans ; Gregory Hnedak ; James Klas ; John Hinton

This session will give the attendees a general idea of the types of amenities to consider adding to their current gaming facility, the potentia... More...

Common Financial Reporting and Auditing Issues Impacting Tribal Casinos – 2017 (Room 26 B)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Ryan Burns ; Sheryl Ashley

Accurate and timely financial reporting for your tribal gaming property is critical to evaluating and making informed financial decisions throughou... More...

DFS and Tribal Gaming: The Path Forward (Room 28 CD)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Kevin Allis

Last year saw tremendous changes in the legislative and corporate landscape for DFS and this new form of entertainment has ignited interest in emer... More...

Digital Marketing: Potential Unrealized (Room 29 C)

11 Apr 17
2:00 PM - 3:00 PM

Tracks: Marketing

Speaker(s): Andy Caras-Altas ; Baldy Rakhra ; Jerry Epstein ; Joseph Tingson ; Tricia Elder

Yeah, there’s an app for that… Digital marketing is rapidly moving to mobile devices, presenting opportunities and challenges to tra... More...

Integrating Emerging Gaming Technology (Room 23 C)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Conrad Granito ; Jeff Jordan ; KEVIN VONASEK ; Michael Capen ; Roger Gros

Emerging gaming technology is essential to attracting a new generation of gamers, not to mention retaining your current customers. But how do you... More...

Medical Cannabis: Facts and Mythology (Room 28 B)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Allyson Doctor ; Bill Sterud ; Christine Swanick ; Danielle Piomelli ; Vu Luu

Medical marijuana demands many different approaches and skill sets from those needed for recreational retail production. Learn how to navigate th... More...

Mixed Class II & III Gaming Operations -- Don't Leave Valuable Resources on the Table (Room 29 AB)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Kenneth Golda ; Leo Cullo ; Matthew Morgan ; Richard Williamson . ; Steffani Cochran

Tribes who operate solely in a Class III environment may be leaving valuable revenue on the table by ignoring Class II games. This panel will discu... More...

New approach for open Innovation in the gaming industry - how can it be done effectively (Room 24 C)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Rom Hendler

In this session Rom Hendler, former CMO/CIO and CAO of Las Vegas Sands will share with you his experience of using technology in the industry bigge... More...

OPEN SPACE FORMAT: Women in Tribal Leadership: How Do We Break Down Communication Barriers and Effectuate Change? (Room 25 AB)

11 Apr 17
2:00 PM - 5:30 PM

Tracks: Women in Tribal Gaming

Speaker(s): Tabatha Addison

Join us for this special Open Space format forum in which attendees are invited to pose questions and identify challenges facing women in tribal ga... More...

Security 101: Protecting Data and Keeping your Business Safe in 2017 (Room 25 C)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Daniel Maggart ; Joe Feldkamp

Data and electronic communications are prime targets for hackers and cyber thieves. The challenge to protect payment data impacts us all, and it&... More...

Surveillance (Part 1) (Room 29 D)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): Anthony Wheeler

Participants will be provided instruction that will review surveillance requirements in a gaming environment. Discuss Surveillance reports for moni... More...

The Landscape of Indian Law in 2017: The Changing Dynamics at the Supreme Court the United States (Room 28 E)

11 Apr 17
2:00 PM - 3:00 PM

Tracks: Legislative and Policy

Speaker(s): Richard Guest

With the election of President Trump, the nomination of Tenth Circuit Judge Neil Gorsuch to fill the vacancy created by the death of Justice An... More...

The Lifecycle of a Game Submission to an Independent Test Lab (Room 30 A)

11 Apr 17
2:00 PM - 3:00 PM

Tracks: Regulation and Compliance

Speaker(s): Jason Elison ; Jason Griffiths

This workshop will present the Lifecycle of a game submission to an independent test lab and the various elements that go into the certifying a g... More...

What a Trump Healthcare Plan May Include (Room 24 A)

11 Apr 17
2:00 PM - 3:00 PM

Speaker(s): J R Mathews ; Margo Gray ; Robert Weaver ; Terry Harris

The new administration in Washington DC has already started the process of changing healthcare once again.  This discussion will be an infor... More...

A Legal Tale: The Politics & Policies of Cannabis in Indian Country (Room 28 B)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Brendan Johnson ; Tim Purdon

Former U.S. Attorneys Tim Purdon and Brendan Johnson will provide an inside view on how the Department of Justice shaped its policies toward cann... More...

Balancing Commerce, Security and Reliability in Data Access (Room 24 C)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Chris DeCamp ; John Acres ; John Ormond ; Patrick Tinklenberg

The benefits of personalized service and targeted marketing are well-known. Casino have valuable storehouses of information that, properly used, ca... More...

Building Relationships through Mentoring and Coaching (Room 24 B)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Katherine Spilde Ph.D. MBA ; Knute Knudson

Objectives: In this one-hour facilitated coaching and networking session, attendees will learn the importance of coaching for building their networ... More...

Busing & Safety: A Look at Best Practices (Room 23 C)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Agata Maher ; Michael Olujic ; Officer Poffenberger ; Valerie Spicer

Busing programs are a crucial component to many casino marketing plans.  With the recent fatalities involving casion buses, the industry needs... More...

Class II as an Incubator (Room 29 AB)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): David Waters ; Jordan Whitten ; Keith Riggs ; Peter DeReadt ; Scott Melnick

The recent advances in Class II Gaming systems has brought a renewed focus of both gaming manufacturers and Tribes looking for alternatives to tr... More...

EMV and Navigating the Liability Shift (Room 25 C)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Brian Cottengim ; Ravi Angadi ; Tom Rapkoch ; Tracey Harrington ; Wes Haworth

When it comes to implementing payment security protocols, gaming requirements present a unique set of workflows and guest experience challenges t... More...

Encouraging Tribal Entrepreneurs (Room 26 A)

11 Apr 17
3:15 PM - 4:15 PM

Tracks: Enterprise Development

Speaker(s): Amber Michel ; James Klas ; M. Alsace-LaFramboise ; Robert Weaver

How can the profits and experience from tribal government gaming be used to encourage and enable individual tribal members to start or build th... More...

Identifying Training Challenges and Solutions (Room 24 A)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Andrea Ramone ; Celeste Hughes ; Debbie Chase ; Jim Munoa ; Walter Watts III

How do you train, manage and retain employees who may lack in prior educational opportunities, skillsets or even have language differences?  ... More...

Investing for seven generations and tribal sovereignty (Room 26 B)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Alan Gordon ; Bill Lomax ; Jay Calhoun ; Jerry Henke ; Sajeed (Titu) Asghar

Tribal leaders often talk about planning for seven generations.  This panel will examine how a tribe can strengthen their financial sovere... More...

Legislative and Litigation updates (Room 28 E)

11 Apr 17
3:15 PM - 4:15 PM

Tracks: Legislative and Policy

Speaker(s): Allegra Lapetina ; Michael Anderson ; Michele Mitchell ; Penny Coleman

This update on state and federal legislation and litigation impacting Indian Nation gaming will include, among others, discussion on Carcieri, DFS,... More...

Normalization of Sports Betting - The Push for Decriminalization in Washington, D.C. (Room 28 CD)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Chrissi Ross Nimmo ; Dan Shapiro ; Dennis J. Whittlesey ; Erik Balsbaugh ; Sean McGuiness

New gaming technologies have reinvigorated the debate to legalize sports betting and more states are seeking to overturn PASPA.  The American ... More...

Report Writing (Room 28 A)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Andrew Hofstetter ; Boyd Long ; Eddie Ilko

This one hour class is an introduction to report writing. A well written easy to understand report is a word picture used to describe an incident... More...

Social Media: Staying Connected (Room 29 C)

11 Apr 17
3:15 PM - 4:15 PM

Tracks: Marketing

Speaker(s): Frank Pracukowski ; Jon Gagnon ; Mark Beck ; MaryEllen Gibson ; Sean Macready

How many “like’s” does your casino have? Social media advertising budgets have doubled worldwide in the past two years as dig... More...

Surveillance (Part 2) (Room 29 D)

11 Apr 17
3:15 PM - 4:15 PM

Speaker(s): Anthony Wheeler

Participants will be provided instruction that will review surveillance requirements in a gaming environment. Discuss Surveillance reports for ... More...

Who Has The Keys To Your Castle? Securing and Monitoring Remote Access (Room 30 A)

11 Apr 17
3:15 PM - 4:15 PM

Tracks: Regulation and Compliance

Speaker(s): Ashley Burnside ; Joseph Osterloh ; Kelly Myers ; Russ Doxtdator ; Thorsten Toms

How is your Gaming Commission currently monitoring Remote Access for gaming vendors? Does your Tribal Gaming Commission have established Auditin... More...

Brandish your Brand – Consume the Competition (Room 23 C)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): George Burkhardt ; Gregory Houck ; Joseph Nayquonabe ; Samuel Olbekson AICAE, AIA

With Las Vegas now counted among top foodie destinations, gaming resorts around the country are expected to meet a higher standard when it comes to... More...

Casinos and Cannabis: What are the Risks? (Room 28 B)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Brian Cladoosby ; Chris Stearns ; Lael Echo-Hawk ; Rion Ramirez

As gaming tribes look for other business opportunities for economic diversification, the cannabis industry is starting to look more attractive. Are... More...

Compliance and Regulation of Class II -- Debunking the Myths and Misconceptions (Room 29 AB)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Ashley Burnside ; Jason Elison ; Jason Griffiths

For those tribes looking at Class II but don’t know where to start when it comes to developing processes procedures and guidelines, today i... More...

Cybersecurity Best Practices for Casino Operations (Room 25 C)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Kenneth George Jr. ; Kevin Villanueva CISA, CISSP, PCI QSA ; Patrick Tinklenberg

Casinos collect a lot of sensitive information, such as names, addresses, dates of birth, social security numbers, driver’s licenses, and pay... More...

Driving Brand Loyalty, Leveraging Big Data (Room 29 C)

11 Apr 17
4:30 PM - 5:30 PM

Tracks: Marketing

Speaker(s): Chad Eckhardt ; Deana Scott ; Rob Goslin ; Sarah Procopio ; Yuri Cameron

The US gaming market is growing at a slower pace than a few years ago, which makes the competition for the most profitable customers tougher and re... More...

Gaming Machine Math and Analysis of Machine Performance and Player Re-Investment (Room 26 B)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Sheryl Ashley

This workshop will provide attendees with the information necessary to understand the basic principles of slot machine performance analysis. Our ex... More...

National Guidance on the Issues (Room 29 D)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Austin Badger ; Eric Schalansky ; Josh Benefield ; Steven Brewer ; Travis Waldo

This panel discussion is intended to highlight issues throughout Indian Gaming as it relates to the National Indian Gaming Commission. Compliance, ... More...

NextGen Gaming: The Future is Here Now (Room 28 CD)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Blaine Graboyes ; Marcus Prater ; Marcus Yoder ; Skyelar Perkins

Technology is enabling game manufacturers and new startups to move beyond traditional slot machines in developing skill based games that appeal to ... More...

Pay for Performance: Recruit and Train Top Talent with the Right Approach (Room 24 A)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Judith Wright ; Tal Donavon Moore

A sound pay-for-performance program is aimed at improving quality, efficiency, and the overall value of employee performance. To do this well, you ... More...

Tax Reform & Infrastructure: Challenges and Opportunities (Room 30 C)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Derrick Watchman ; John Harte ; Mark Van Norman ; Randy Phelan ; Tom Rodgers

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The Claims Game: Strategies for Keeping Your Profits and Controlling Guest Claims (Room 28 A)

11 Apr 17
4:30 PM - 5:30 PM

Speaker(s): Andrew Hofstetter ; Eddie Ilko

Introduction to “The Claims Game” Who can file a claim and what for, know who you’re dealing with, get the facts, make an off... More...