INTIX 40th Annual Conference & Exhibition

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Sessions (0)

First Timers Lounge (Room Vineyard Pre-Function Foyer)

30 Jan 19
7:00 AM - 7:00 PM
Home base for our first-time attendees is the First Timer’s Lounge located in the Vineyard Foyer of the Gaylord Texan. Here you can meet INTI... More...

INTIX Member Book Club (Room First Timers Lounge - Vineyard Pre-Function Foyer)

30 Jan 19
8:00 AM - 9:00 AM
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Calibri; color: #6b70df} Bring your coffee and breakfast and settle in for a fun new cl... More...

Assembling Pieces of Your Customer's Journey to Create a Cohesive Experience (Room San Saba 3)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Marketing

Speaker(s): Aubrey Stork
With new features, functionality, and technology vying for your attention every day, how do you find - and stay - focused on what's most import... More...

Culture Change: You Can Move Icebergs (Room Escondido 3)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Management

Speaker(s): Linda Forlini
In 2016, the Kimmel Center for the Performing Arts in Philadelphia took a leap of faith on a group of eight employees from marketing, house manag... More...

Expert Tips to Shave Off 5 Hours of Work Per Week (Room Texoma 3)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Professional Development

Speaker(s): Mike Evenson
Have you ever known a ticket office that has too many employees? Didn’t think so. Ticket office leaders are constantly understaffed and overw... More...

From RFI to RFP: Success for Your Journey (Room Texoma 2)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Technology

Speaker(s): Robert Jennings
Today, most venues are either owned, partially funded or managed by a government entity. From baseball stadiums to concert halls, construction and ... More...

Innovative Omni-Channel Distribution Strategies (Room San Saba 4)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Marketing

Speaker(s): Braden Moore ; Christian Lewis ; Patrick Ryan
With the current market dynamics, organizations can benefit from taking advantage of all available distribution channels. By developing and executi... More...

Keys to a Successful System Implementation (Room Texoma 1)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Leadership

Speaker(s): Nick Robinson
Ticketing organizations are often challenged with changing systems in order to keep up with emerging technology and patron needs. However, selectin... More...

Let Data Take the Wheel: Creating a Data-Driven Culture (Room Mesilla 2)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Technology

Speaker(s): Amy Catanzaro ; Joe Carter (he/him) ; Mara Hazzard-Wallingford
Ready to bring data-driven culture to your organization? The Los Angeles Philharmonic and Cincinnati Symphony Orchestra stand at the forefront of m... More...

Let's Be More Like Airlines! (Room Mesilla 1)

30 Jan 19
9:00 AM - 10:00 AM
Speaker(s): Alan Gelfand ; Andrew Thomas ; David Wakeman
The 'airline model' is often used when we talk about revenue or procedures in our jobs or meetings. Often there is push back – "... More...

The Value of CRM in Understanding, Engaging and Keeping Customers (Room Vineyard Pre-Function)

30 Jan 19
9:00 AM - 9:15 AM

Tracks: Inspiration Stage

Speaker(s): Katie Sword
Does your organization recognize its special customers? More importantly, do they recognize YOU? In this session, we explore how customer relations... More...

What Can Ticketing, Marketing and Fundraising Teams All Learn From Each Other? (Room San Saba 2)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Management

Speaker(s): David Ciano
Ticketing, marketing and fundraising professionals all have an important role to play for their respective organizations, but it’s no industr... More...

Why Booking and the Ticket Office Can Shape Our Industry for the Better (Room San Saba 1)

30 Jan 19
9:00 AM - 10:00 AM

Tracks: Professional Development

Speaker(s): Brian Sipe ; Jacquelyn Holowaty (she/her)
Join a panel of industry professionals who have gone from the ticket office to GM or VP roles by taking on booking responsibilities and furthering ... More...

Your Non-Stop Flight into Southwest Airlines Hospitality (Room Escondido 2)

30 Jan 19
9:00 AM - 10:30 AM

Tracks: Management

Speaker(s): Jonathan Portnoy
Southwest Airlines was founded on customer service. However, over the past few years, customer service is becoming an expectation of many airlines.... More...

Need a New System? Making the Best Choice for You and Your Organization (Room Vineyard Pre-Function)

30 Jan 19
9:20 AM - 9:35 AM

Tracks: Inspiration Stage

Speaker(s): Jo Michel
When a new system is needed, many organizations use tools that allow them to identify their requirements and be instrumental in the selection proce... More...

We Need to Talk… About Your Website: Part 1 (Room Vineyard Pre-Function)

30 Jan 19
9:40 AM - 9:55 AM

Tracks: Inspiration Stage

Speaker(s): David Ciano
Your programming, your venue and your marketing are all beautiful, so why does your website still look like it was designed using Microsoft Paint? ... More...

Ask a Boomer! (Room San Saba 3)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Marketing

Speaker(s): Nick Begley
Born between 1946 and 1964, many Baby Boomers are lifelong patrons of the arts, avid sports fans, devoted season ticket holders and generous donors... More...

Customer Moments – Possibly the Biggest Marketing Opportunity in Live Entertainment (Room Texoma 1)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Marketing

Speaker(s): Anthony Esposito (he/him) ; Martin Gammeltoft (he/him) ; Shawn Robertson
Amazing experiences are at the heart of our industry and setting up 'magic moments' for your patrons can potentially create ambassadors, bu... More...

Data-based Decision Making and Dynamic Pricing (Room Escondido 1)

30 Jan 19
10:30 AM - 11:30 AM
Speaker(s): Sean Kelly
This session will reveal what data-based decision making is and what it’s not. You’ll also learn where to find the data that really mat... More...

Demystifying Blockchain - Impacts for the User Experience and Ticketing Professional (Room Texoma 2)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Technology

Speaker(s): Matt Zarracina
Technological advancements like blockchain continue to amaze us in our daily lives, but are we adapting fast enough? In the past year, we have seen... More...

Humanizing Communication to Drive Fan Acquisition and Loyalty While Maintaining Data Privacy and TCPA Compliance (Room San Saba 4)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Breakout by Venue Type, Marketing

Speaker(s): Tamilla Mirzoyeva
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Avenir} How do you boost loyalty and exceed revenue targets by having authentic conversation... More...

Innovative Strategies to Engage Subscribers and Attract Fundraising Dollars (Room San Saba 2)

30 Jan 19
10:30 AM - 11:30 AM
Speaker(s): Jamie Vosmeier ; Rick Gehman
From creating and marketing new premium spaces to a fresh, interactive way to speak to and find your donor base, there are innovative strategies yo... More...

Naloxone Saves Lives: Combatting the Opioid Crisis in the Community (Room Escondido 3)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Health, Safety & COVID Strategies

Speaker(s): Amanda Johnson, MSW ; Amy Kline ; Paige Pethtel, LMSW, LCDC-I, CHW
This important community safety session will cover the history of the current opioid crisis, the contributing factors and well as the impact on soc... More...

Reaching More Fans Through Ticketing Partnerships: Primary and Secondary Distribution (Room Mesilla 2)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Marketing

Speaker(s): Doug Dawson ; Jay Mullarkey ; Josh Ziegenbusch (he/him) ; Michael Garvie ; Mike Kenney
With millions of live events each year, competition for attendance is at an all-time high. Combine that with mobile devices, the right ticket prici... More...

Squad Goals: Real-Life Collaboration Successes (Room Texoma 3)

30 Jan 19
10:30 AM - 11:30 AM

Tracks: Leadership

Speaker(s): Ashley Voorhees (she/her) ; Don Youngberg ; Kelly Mednis ; Melysa Rogen
The creative process of collaboration is not just for the stage! Collaboration is thriving within arts organizations, especially when processes and... More...

The Fast and the Fraudulent: Outpacing Fraud Attacks and Chargebacks (Room Mesilla 1)

30 Jan 19
10:30 AM - 11:30 AM
Speaker(s): Holly Sandberg ; Mandi Grimm (she/her)
Every $1 of fraud carries actual costs between $2.48 and $2.82. Waging a successful battle against bad actors requires a team effort. This isn&rsqu... More...

The International Community – We Speak Differently But We're Not Different (Room San Saba 1)

30 Jan 19
10:30 AM - 11:30 AM
Speaker(s): Jo Michel
We talk about INTIX being the International Ticketing Association, so here’s your opportunity to ask questions of some of the international d... More...

We Need to Talk… About Your Website: Part 2 (Room Vineyard Pre-Function)

30 Jan 19
10:30 AM - 10:45 AM

Tracks: Inspiration Stage

Speaker(s): David Ciano
Your programming, your venue and your marketing are all beautiful, so why does your website still look like it was designed using Microsoft Paint? ... More...

Enhancing the Customer Experience and Using Customer Review Sites (Room Vineyard Pre-Function)

30 Jan 19
10:50 AM - 11:05 AM

Tracks: Inspiration Stage

Speaker(s): Simon Mabb
Giving a great customer experience is what all successful businesses and venues aim to do but often we fall short in the delivery. Hear the direct ... More...

Digital Habits of Arts Ticket Buyers: The Newest Insights (Room Vineyard Pre-Function)

30 Jan 19
11:10 AM - 11:25 AM

Tracks: Inspiration Stage

Speaker(s): Michelle Paul
In 2015, Patron Technology presented the results of a full decade of research about arts patrons' online habits, social media usage and ticket ... More...

Where's Waldo: Accommodation Edition Presented by Stay 22 (Room Vineyard Pre-Function)

30 Jan 19
11:30 AM - 11:45 AM

Tracks: Inspiration Stage

Speaker(s): Kevin Sauvageau
Remember how long and difficult it was to find Waldo? Unfortunately, traveling event-goers are experiencing virtually the same thing when it comes ... More...

Awards Lunch & Qcue Live Auction (Room Longhorn A)

30 Jan 19
12:00 PM - 2:00 PM
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 9.0px 'Helvetica Neue Light'} Don’t miss the industry’s most prestigious & exciting... More...

INTIX Surprise Boxes (Tate Ballroom)

30 Jan 19
3:00 PM - 3:30 PM
We love surprises, so we’re delighted that these wildly popular surprise boxes are back! Thanks to the underwriting and sponsorship by Ticket... More...

TicketForce’s INTIX Women in Live Entertainment Leadership Workshop (Room San Saba 1)

30 Jan 19
4:30 PM - 5:30 PM
TicketForce proudly presents the new INTIX Women in Live Entertainment Leadership Program. This all new leadership program is designed to empower, ... More...

TicketForce’s INTIX Women in Live Entertainment Leadership Reception (INTIX Lounge in Tate Ballroom Foyer)

30 Jan 19
5:30 PM - 6:30 PM
TicketForce proudly presents the new INTIX Women in Live Entertainment Leadership Program. This all new leadership program is designed to empower, ... More...

INTIX Celebration & Qcue Live Auction (Room Austin Ranch, 2009 Anderson Gibson Rd, Grapevine)

30 Jan 19
7:00 PM - 10:00 PM
INTIX members love a great party, so get out your boots and come on down to the Austin Ranch for our 2019 Celebration! The recipe is simple: take T... More...

INTIX After Party (INTIX Lounge in Tate Ballroom Foyer)

30 Jan 19
10:00 PM - 11:59 PM
Not quite ready for the party to end? Neither are we! Following the INTIX Celebration, come join the fun as we keep things going until the wee hour... More...