With service, good isn't good enough. The Gallup Organization shares that in today's service workplace, organizations must not only get it right for customers each time but must also do the "and then some" - the extras; this creates the all-important emotional connection that keeps customers coming back.
Creating the Absolute Customer Experience (ACE) is critical for success of the business and must be the focus of all employees. Training employees to be tuned into what kind of service event they are creating for customers is key to creating lifetime customers. With a few easy-to-learn skills, all of your employees can learn to deliver the absolute customer experience (ACE) - every day, all the time. This is what it takes to get your customers talking and returning.