The 2019 Pool & Spa Show

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When Things Go Wrong-Dealing with Difficult Behavior (Room 313)

We all know someone whose behaviors we find difficult.  Whether a friend, co-worker or client.  They may be rude, ignorant, demanding, a screamer, or just plain old mean.  This program looks at a variety of behaviors and how to deal with them in a professional manner.  It separates the person from the behavior.  A must program for anyone who deals with the public.