2017 Internet Retailer Conference & Expo

Sessions Exhibitors Products Press Releases Show Specials Floor Plan Buzz

How to Find and Motivate Seasonal Customer Service Reps (Room Ballroom A)

07 Jun 17
3:15 PM - 3:45 PM

Tracks: Fulfillment, Operations & Customer Service

Nearly every online retailer needs additional help during the fourth quarter. And often the need is in the customer service department as consumers unfamiliar with the brand shop the site. Success in this crucial area can’t be left to chance. Our speaker will explain how her online T-shirt company starts early in recruiting temporary customer service reps, trains them by starting them on email and moving them to phones, and then rewards them with perks and pay.