This seminar will allow all facets of the industry, manufacturers, WDs, jobbers, and service professionals to learn what the end user of their product wants. Technicians will be asked what they want and expect in terms of product quality, importance of service and counter-person knowledge. Whether it is the products you sell, the services you provide or incentives that you offer, learn how important these factors are to the people who choose the companies they want to buy from and the brands they desire.
Attendees will learn:
- What service professionals consider important when purchasing parts.
- What type of customer service professionals expect when selecting suppliers.
- The knowledge service professionals expect from counter-persons.