Happy Crew Equals Happy Customers, Equals Really Happy Owners
(Room N254)
29 Mar 17
4:00 PM
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5:00 PM
When Ann Farrell, who oversees staff training and development for the 9-unit Farrelli’s Wood Fire Pizza chain, surveyed more than 400 of her company’s employees, she heard loud and clear that the biggest obstacles to delivering exceptional service related to competence, negative attitudes and communication. In response, Farrelli’s adapted its training to set crystal clear expectations and offer honest feedback in real time, while revising its approach to training. Hear how Farrelli’s built an all-star team that keeps the customers — and the cash — pouring in.