The Heart Of Hospitality: Customer Service Secrets of the World's Greatest Restaurateurs
(Room N257)
29 Mar 17
2:30 PM
-
3:30 PM
Based on research for the latest book by customer-service expert Micah Solomon, this session will reveal the secrets of how the greatest restaurateurs, chefs and masters of hospitality generate fierce and unshakeable customer loyalty. Insights from acclaimed restaurateurs Tom Colicchio, Eric Ripert, Stephen Starr and more — as well as Micah’s own educated take on the topic — will give you several ideas to take back and put in place in your pizzerias.