Customers: An Asset or a Cost Center?
(Room Room 26A - Ballroom Level)
25 Apr 15
1:45 PM
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3:00 PM
Do you know the value of your customers? Does everyone in your company? Does how you value customers guide decision making? Are you investing in customers or managing costs? How would you rate your intent and ability to understand the value of customers and invest in them? Jeanne Bliss will help you take a hard look at your policies. What one thing can you change or eliminate that nickels and dimes your customers, especially your best customers?