Amazoning Your Retail Business - The Customer Centric Approach to Increasing Your Retail Sales Revenue
(Room C211/212)
18 Oct 21
9:15 AM
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10:15 AM
The opportunity to grow your HME retail business begins with a focus on the total needs of the customer. The true HME retail sales consultant will identify all the needs of the customer and use education to help the customer understand the value HME products can bring to their life. Amazon started out as a bookstore that recognized by identifying the needs of their customers and using educational sales techniques, they could grow their business. The HME customer is uneducated about HME products and needs the skills of a true retail sales consultant to help them solve all of their identified and unidentified problems. This presentation will identify how to shift the focus of your retail sales team and provide training games and techniques that you can implement right away in your business.