2021 Medtrade East

Digitizing the Patient Journey: Onboarding Strategies & Key Methodologies for Digital Patient Engagement (Room C203)

18 Oct 21
10:30 AM - 12:00 PM

Tracks: Business Operations (Conference Pass Only)

Speaker(s): Nupura Kolwalkar, Chief Product Officer, Brightree; Melissa Kozak, Co-Founder and President, Citus Health

Are you ready to guide your patients to a streamlined digital experience, but don't know where to start or how to measure your success? This presentation will walk you through the essential digital tools and provide examples of what the digital patient journey can look like. Learn how to develop a digital onboarding strategy, train your staff to successfully manage new systems, and educate patients on digital engagement benefits. You'll practice how to:  ~ Identify patient touchpoints and key opportunities to drive them to digital engagement. ~ Develop training for your RTs/CSRs to onboard patients into your digital platform. ~ Establish checkpoints for measuring success ~ Monitor business efficiencies and patient loyalty using reporting and analytics. ~ Create engagement paths to keep patients interacting with you beyond the visit. ~ Explore implementation methodologies and must-have tools to fully digitize the patient journey.