Tracks: Service Professionals
What do you do when a customer says “no” to a sale? Many times the first “no” is just a test from the customer. However, many service advisors don’t know how to get beyond the first “no” without putting undo pressure on the customer to buy. You’ll leave with a complete system to help you move beyond the first “no” in a non-threatening way that will assist you in closing more sales.
Attendees will learn: