Your relationship with your insurance partners, local and national DRP contacts, and the importance of working with your local representatives.
- Insights of a DRP Manager: Read between the lines of a DRP Agreement and learn what keeps that DRP Manager up at night.
- Working through the application process: What is that carrier looking for in a partner? What are the intangibles? What are the desirable training, equipment and facility criteria? Completing your own due diligence and picking your partners wisely.
- The importance of clear, concise and complete file and photo documentation.
- NPS: Net Promoter Scores and the Ultimate Question. Customer service soft skills and how your relationship should evolve with YOUR customer. The importance of a learning culture. Don't just train, learn.
This course is a part of the AMi Graduate Program Series. This series of management sessions is for AMi students, particularly those requiring only self-study courses for graduation. You’ll learn from the most cutting-edge management trainers in the industry!
