SuperZoo 2015

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Dealing with Client Complaints (Room Palm H)

22 Jul 15
4:30 PM - 5:30 PM

Tracks: Education, Education, Groomer SuperShow Sessions, Grooming Session

We all dread that call or confrontation when a client voices dissatisfaction with our service. Help is on the way! Find out the do's and don'ts of handling customer complaints. Bird will guide you through seven steps that have been used in many service industries to deal with customer complaints. Learn how to put your personal feelings aside and effectively deal with client upsets through a method that may even result in a stronger bond. Turn complaints into compliments!