2017 NPGA Southeastern Convention & International Propane Expo

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Differentiate and Dominate: Customer Service Superiority (Room 207B)

21 Apr 17
2:00 PM - 3:15 PM

Tracks: EDU, EDU SESSION, GROUP D

Successful propane companies dominate their marketplace by NOT blending in; they differentiate their services and deliver exceptional customer experiences. In this session, learn tactics you can use immediately — including how to leverage common sense behaviors into relationship building strategies, as well as processes that enable frontline employees to handle difficult customers. The flowcharts, templates, and diagrams in this session are worth the price of admission.