Tech-Savvy Consumers Are Transforming Retail
(Room Ballroom C)
07 Jun 17
10:30 AM
-
11:00 AM
Tracks:
Strategies for Top Executives
For the third consecutive year, results of a massive consumer survey by comScore and UPS will be released on the IRCE stage. Designed to offer retailers actionable advice on shoppers’ path to purchase, this year’s survey looks at the direction of both online and in-store retail as informed by how consumer behavior is trending today. This session will cover online shopping device adoption and usage, product search, marketplaces, product protection plans, customer service options, mobile and app trends, online subscription and curated services, the use of technology in stores (kiosks, beacons, etc.), loyalty programs and showrooms. Our speakers also will explore retail logistics from new angles such as free shipping, transit times and tolerance, alternate delivery methods and shopper preferences.