ISPA Conference

Jennifer Holzworth
Senior Corporate Director, Spa Operations
Montage International


Jennifer Holzworth is a strategic leader in luxury wellness and hospitality, guiding spa and wellness operations across the Montage and Pendry brands. With more than 20 years of experience, she brings a unique blend of technical expertise and strategic insight to the industry. Jennifer’s expertise lies in translating operational data into actionable growth levers — from appointment utilization and therapist productivity to yield management, booking patterns and guest conversion. She is known for balancing analytics-driven decision-making with service integrity, ensuring business models support both profitability and an elevated guest experience. As a member of the ISPA Board of Directors, Jennifer regularly contributes to industrywide dialogue on performance benchmarks, workforce trends and the evolving role of technology in spa operations.

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